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  1. #11
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    Sorry for the late updates, we were preparing the process internally. Some of you have already received the new headset with revised microphone. We're treating this case by case so we if you sent in your information, we'll be shipping you a new headset direct from the factory. The audio quality is significantly improved, I tested it in recent weeks and made some recordings over discord with OBS.

    Below are the recommended settings based on my testing with friends while playing CS:GO:
    • 60-80% microphone volume is most optimized with this microphone
    • ENC enabled
    • Noise gate adjusted to the second bar from the bottom
    • Perfect voice off
    • Voice clarity at 100%
    • Compressor levels using default levels (communication profile)

  2. #12
    ROG Enthusiast Array Gaz936 PC Specs
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    Quote Originally Posted by Bahz View Post
    Sorry for the late updates, we were preparing the process internally. Some of you have already received the new headset with revised microphone. We're treating this case by case so we if you sent in your information, we'll be shipping you a new headset direct from the factory. The audio quality is significantly improved, I tested it in recent weeks and made some recordings over discord with OBS.

    Below are the recommended settings based on my testing with friends while playing CS:GO:
    • 60-80% microphone volume is most optimized with this microphone
    • ENC enabled
    • Noise gate adjusted to the second bar from the bottom
    • Perfect voice off
    • Voice clarity at 100%
    • Compressor levels using default levels (communication profile)
    Thanks for the heads up Bahz, will test tonight...

  3. #13
    ROG Enthusiast Array morph. PC Specs
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    Question

    Quote Originally Posted by Bahz View Post
    Sorry for the late updates, we were preparing the process internally. Some of you have already received the new headset with revised microphone. We're treating this case by case so we if you sent in your information, we'll be shipping you a new headset direct from the factory. The audio quality is significantly improved, I tested it in recent weeks and made some recordings over discord with OBS.

    Below are the recommended settings based on my testing with friends while playing CS:GO:
    • 60-80% microphone volume is most optimized with this microphone
    Thanks Bahz looking forward in receiving mine in the near future any idea how long that will take?

    Is this microphone volume in windows control panel sound output? or in Sonic studio? As this can be adjusted independently I believe.

  4. #14
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    Quote Originally Posted by morph. View Post
    Thanks Bahz looking forward in receiving mine in the near future any idea how long that will take?

    Is this microphone volume in windows control panel sound output? or in Sonic studio? As this can be adjusted independently I believe.
    Should take 3-5 business days before we ship out after I provide the list update.

    The software and control box are linked to the windows volume control, so it's the same, but for me I set the volume using control box then adjusted again inside the software to 65% which was believed to be the perfect level according to my friends.

  5. #15
    ROG Enthusiast Array morph. PC Specs
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    Quote Originally Posted by Bahz View Post
    Should take 3-5 business days before we ship out after I provide the list update.

    The software and control box are linked to the windows volume control, so it's the same, but for me I set the volume using control box then adjusted again inside the software to 65% which was believed to be the perfect level according to my friends.
    Great Bahz! Now I'm just hoping something can be done about the sub driver not being activated in Stereo mode! Any idea if there is anything being investigated about this internally?

    Thanks!
    Last edited by morph.; 08-09-2017 at 01:34 AM.

  6. #16
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    Quote Originally Posted by morph. View Post
    Great Bahz! Now I'm just hoping something can be done about the sub driver not being activated in Stereo mode! Any idea if there is anything being investigated about this internally?

    Thanks!
    I believe you already have posted in another thread regarding this issue, please wait for further updates from the rep that's handling this. Thanks.

  7. #17
    ROG Enthusiast Array morph. PC Specs
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    Quote Originally Posted by Bahz View Post
    I believe you already have posted in another thread regarding this issue, please wait for further updates from the rep that's handling this. Thanks.
    No worries thanks Bahz, BIll seems to just be responding to the "tinny" sound issue not sure if he caught on about the subwoofer speaker not being active even in stereo.

  8. #18
    ROG Enthusiast Array morph. PC Specs
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    Quote Originally Posted by Bahz View Post
    The software and control box are linked to the windows volume control, so it's the same, but for me I set the volume using control box then adjusted again inside the software to 65% which was believed to be the perfect level according to my friends.
    Hey Bahz, tested this out..

    With my system win 10 x64 I can confirm the control panel mic level input is not linked to the sonic studio (record level in Sonic studio is much lower than record level of the mic in the control panel):

    https://drive.google.com/open?id=0Bw...DNBcU5meVhLSG8
    Last edited by morph.; 08-09-2017 at 10:55 AM.

  9. #19
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    Quote Originally Posted by Bahz View Post
    Should take 3-5 business days before we ship out after I provide the list update.

    The software and control box are linked to the windows volume control, so it's the same, but for me I set the volume using control box then adjusted again inside the software to 65% which was believed to be the perfect level according to my friends.
    Hi
    I recieved the new headset last week, and today I recieved an invoice from DHL to pay for customs (as it was wisely sent directly from China and not within EU).
    The amount DHL require is 236,50SEK which is €24 in Euro or $27 in USD.
    When and how will ASUS compensate for this, as I have already paid for the product one upon purchase and no information have been given that I might have to pay for customs when you send a replacement to correct flaws in the original product?

  10. #20
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    Quote Originally Posted by Ljugtomten View Post
    Hi
    I recieved the new headset last week, and today I recieved an invoice from DHL to pay for customs (as it was wisely sent directly from China and not within EU).
    The amount DHL require is 236,50SEK which is €24 in Euro or $27 in USD.
    When and how will ASUS compensate for this, as I have already paid for the product one upon purchase and no information have been given that I might have to pay for customs when you send a replacement to correct flaws in the original product?
    As mentioned previously our team is working with DHL to get this worked out, please be patient as DHL has this corrected and they will provide the refund to you. I will follow up on this again with our contact window to find out when they will be able to process the refunds.

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