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  1. #21
    New ROGer Array
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    Oct 2013
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    What did you receive exactly?
    Just a new headset, or an entire new kit (with another amp-base)?
    Thanks.

  2. #22
    Ex-employee Array
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    It's supposed to be headset only and our customer service team will arrange to collect back the old headset

  3. #23
    New ROGer Array lazoli PC Specs
    lazoli PC Specs
    MotherboardAsus X299 E-Gaming
    ProcessorIntel Core i7 7820X
    Memory (part number)Corsair Vengeance RGB LED 32GB (CMR32GX4M4C3000C15)
    Graphics Card #1Nvidia GTX 1080 Founders Edition
    MonitorAsus ROG Swift PG287Q
    Storage #1Samsung 850 Evo
    Storage #2Samsung 960 Evo
    CPU CoolerNoctua NH-U12S
    CaseCorsair 570X RGB
    Power SupplySeaSonic Platinum PLATINUM-860 SS-860XP2
    Keyboard Asus Claymore Core
    Mouse Asus Gladius II
    Headset Sennheiser Game Zero
    Mouse Pad Asus Sheath
    OS Windows 10 Pro x64
    Accessory #1 Xbox One Controller
    Accessory #2 CableMod Addressable RGB Strip x2
    lazoli's Avatar
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    Aug 2017
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    My headset will be here tomorrow. Should I return it or just wait for the software based fix? Please need help.

  4. #24
    Ex-employee Array
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    Quote Originally Posted by lazoli View Post
    My headset will be here tomorrow. Should I return it or just wait for the software based fix? Please need help.
    If you just purchased the headset recently and you're worried about this issue then I would recommend to return it for refund and wait about 2 months (to be safe) as the stock in the market is refreshed before purchasing again.

  5. #25
    New ROGer Array lazoli PC Specs
    lazoli PC Specs
    MotherboardAsus X299 E-Gaming
    ProcessorIntel Core i7 7820X
    Memory (part number)Corsair Vengeance RGB LED 32GB (CMR32GX4M4C3000C15)
    Graphics Card #1Nvidia GTX 1080 Founders Edition
    MonitorAsus ROG Swift PG287Q
    Storage #1Samsung 850 Evo
    Storage #2Samsung 960 Evo
    CPU CoolerNoctua NH-U12S
    CaseCorsair 570X RGB
    Power SupplySeaSonic Platinum PLATINUM-860 SS-860XP2
    Keyboard Asus Claymore Core
    Mouse Asus Gladius II
    Headset Sennheiser Game Zero
    Mouse Pad Asus Sheath
    OS Windows 10 Pro x64
    Accessory #1 Xbox One Controller
    Accessory #2 CableMod Addressable RGB Strip x2
    lazoli's Avatar
    Join Date
    Aug 2017
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    Quote Originally Posted by Bahz View Post
    If you just purchased the headset recently and you're worried about this issue then I would recommend to return it for refund and wait about 2 months (to be safe) as the stock in the market is refreshed before purchasing again.
    Yes, it'll be delivered tomorrow. If I only knew before I placed the order I'll send it back and and wait. Thank you.*

    PS: Sent you a pm if you can give me a quick answer for some other question I have. *

  6. #26
    Ex-employee Array
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    I wanted to give an update for everyone that we're supposed to collect back the headsets first before we ship out the replacements. The first batch that was sent out was done backwards where the replacement was shipped out to customers then our service team contacted customers to collect back the headset. I noted this to our audio team after the first customer confirmed he received the headset but is still holding on to his previous headset. Unfortunately we can't offer this method which is more so like advanced RMA, but unfortunately this can't be done so we're correcting the process and will require you to send back the unit first before we can direct ship the replacement to you.

    Thanks for your understanding.

  7. #27
    New ROGer Array
    Join Date
    Aug 2017
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    Quote Originally Posted by Bahz View Post
    I wanted to give an update for everyone that we're supposed to collect back the headsets first before we ship out the replacements. The first batch that was sent out was done backwards where the replacement was shipped out to customers then our service team contacted customers to collect back the headset. I noted this to our audio team after the first customer confirmed he received the headset but is still holding on to his previous headset. Unfortunately we can't offer this method which is more so like advanced RMA, but unfortunately this can't be done so we're correcting the process and will require you to send back the unit first before we can direct ship the replacement to you.

    Thanks for your understanding.
    will you be sending out boxes with a slip ready for us to send in the old headset?

  8. #28
    ROG Member Array
    Join Date
    Jul 2017
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    Quote Originally Posted by Bahz View Post
    I wanted to give an update for everyone that we're supposed to collect back the headsets first before we ship out the replacements. The first batch that was sent out was done backwards where the replacement was shipped out to customers then our service team contacted customers to collect back the headset. I noted this to our audio team after the first customer confirmed he received the headset but is still holding on to his previous headset. Unfortunately we can't offer this method which is more so like advanced RMA, but unfortunately this can't be done so we're correcting the process and will require you to send back the unit first before we can direct ship the replacement to you.

    Thanks for your understanding.
    That's not good. Now we'll be headset-less for how long? A week? a few days?


    Sidequestion;
    Do you just need the headset itself or do you need the box, soundcard etc. ?

  9. #29
    Ex-employee Array
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    Jun 2020
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    The process to collect back the headset will take only 1-2 days and the replacement also take a few days only because it's shipped out by DHL express. They will provide full instructions on what to ship back, from what I know it's only the headset itself without the control box.

  10. #30
    New ROGer Array
    Join Date
    Aug 2017
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    Quote Originally Posted by Bahz View Post
    The process to collect back the headset will take only 1-2 days and the replacement also take a few days only because it's shipped out by DHL express. They will provide full instructions on what to ship back, from what I know it's only the headset itself without the control box.
    how will they contact me with instructions? By mail or email?

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