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  1. #61
    New ROGer Array
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    Yap I delivered mine and i am still waiting for the Replacement.

    Any News regarding this issue ?

  2. #62
    ROG Enthusiast Array morph. PC Specs
    morph. PC Specs
    Laptop (Model)MacBook Pro 13" i5, Surface Pro m3-7Y30
    MotherboardROG Strix Z370-G
    ProcessorIntel® Core™ i7-8700K @4.9Ghz
    Memory (part number)G.SKILL 32GB (16X2) 3466MHZ 16-18-18-38-2N TZ RGB
    Graphics Card #1ROG Strix GTX1080oc
    MonitorROG Swift PG279Q
    Storage #1Samsung 960 EVO 500GB M.2 SSD
    CPU CoolerNZXT Kraken X62 AIO
    CasePhantek Enthoo Evolv mATX TG Grey
    Power SupplyCorsair AX 860i
    Keyboard Logitech G18
    Mouse ROG Gladius
    Headset ROG Centurion 7.1
    Mouse Pad ROG Sheath
    OS Windows 10 x64 Pro
    Network RouterBillion BiPAC 8800AXL
    morph.'s Avatar
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    After a couple of follow-ups I finally got my replacement headset;

    My headset was picked up by a courier on the 29th of September...
    My replacement headset finally came on the 20th of October.
    Total turn around was about 21 days a long time to be without a headset luckily I still had my old pair.

    I guess the most disappointing thing of this whole process was the duration it took... I got a DHL notification that it was being sent on the 18th of October and it only took 3 days for it to be delivered. However it took 20 days before any action was done from what I saw in my end & it required me chasing it up a few times e-mail / phone calls etc...

    The result was I finally got the headset.. and can confirm the mic clarity has improved and is definitely clearer.



    MasterC@Asus - How long till we can expect a revised firmware / driver for the centurion its been some time since the beta driver and feedback regarding echo and what not for 2.0 mode? Thanks.
    Last edited by morph.; 10-22-2017 at 07:53 AM.

  3. #63
    ROG Enthusiast Array Guyvergamingtv PC Specs
    Guyvergamingtv PC Specs
    MotherboardAsus Rampage V Extreme Intel X99 (Socket 2011) DDR4 EATX Motherboard
    ProcessorIntel Core i7 5960X @4.25GHz
    Memory (part number)Corsair Vengeance 32GB mem
    Graphics Card #1ROG Strix GeForce® GTX 1080 Ti OC edition 11GB GDDR5X
    MonitorAsus 24" x3
    CPU CoolerOCUK 360mm AIO
    CaseEnthoo Luxe Full Tower Case
    Power SupplySuperFlower Leadex GOLD 1300W Fully Modular "80 Plus Gold" Power Supply
    Keyboard Logitec G910 Keyboard
    Mouse Razer Naga Hex V2
    Headset ROG Centurion 7.1 sound
    Mouse Pad Star Citizen large
    OS Windows 10
    Network RouterAsus RT-AC87U Dual Band Wireless AC2400 Gigabit Router 4x4 MU-MIMO Antenna design
    Guyvergamingtv's Avatar
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    they took my headset on the 26th of sept i think it was and still not had my replacement. may have to start asking questions.

  4. #64
    New ROGer Array 8ball1986 PC Specs
    8ball1986 PC Specs
    MotherboardROG Zenith Extreme
    ProcessorAMD Threadripper 1950X
    Memory (part number)G.Skill Trident Z 3600 CL17
    Graphics Card #1Zotac Geforce GTX 1080TI Extreme
    Sound Cardonboard
    MonitorAcer Predator XB281HK
    Storage #1Samsung SSD 960EVO M.2
    Storage #2WDC Raptor
    CPU CoolerEnermax Liquimax 360
    CaseCooler Master Cosmos II
    Power SupplyEnermax MaxRevo 1500Watt
    Keyboard Logitech g19s
    Mouse Mag Catz R.A.T Pro X
    Headset Asus Rog Centurion
    Mouse Pad Razor
    Headset/Speakers Logitech THX 5.1
    OS Windos 10 Pro
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    8ball1986's Avatar
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    Nobody is responding anymore

    I still try to get a call for replaceent but my Phone number is not on that list and bahz is not answering. Is anybody there ?

  5. #65
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    Quote Originally Posted by 8ball1986 View Post
    I still try to get a call for replaceent but my Phone number is not on that list and bahz is not answering. Is anybody there ?
    Bahz is no longer working for ASUS. Contact MasterC@ASUS for any issues Bahz was handling.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  6. #66
    New ROGer Array
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    Quote Originally Posted by 8ball1986 View Post
    I still try to get a call for replaceent but my Phone number is not on that list and bahz is not answering. Is anybody there ?
    where can you see that list?

  7. #67
    New ROGer Array
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    Guys i need some help please.

    After i asked for a replace of the headset, throught here to Baz, someone form Asus contacted me, and said i had to send mine, and i asked should i sent with everything, they replied me yes.
    Ok perfect, now the issue is i sent everything to them including the device that little console that conects to the computer.
    i have received the new headset today and no Console comes with it. so i have a headphone that i cannot use.
    Do you know Who can i contact to solve this situation, since as it seems Baz no longer works here ?

  8. #68
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
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    Quote Originally Posted by Kebrak View Post
    Guys i need some help please.

    After i asked for a replace of the headset, throught here to Baz, someone form Asus contacted me, and said i had to send mine, and i asked should i sent with everything, they replied me yes.
    Ok perfect, now the issue is i sent everything to them including the device that little console that conects to the computer.
    i have received the new headset today and no Console comes with it. so i have a headphone that i cannot use.
    Do you know Who can i contact to solve this situation, since as it seems Baz no longer works here ?
    Local support would be the first and best step. I don't know if anyone else is handling the Centurion exchanges so for now just keep trying MasterC if your local support won't correct the issue. I'll let you know if I hear any different but it's likely ASUS would post it in this area if anything changes.
    Last edited by xeromist; 11-06-2017 at 05:19 PM.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  9. #69
    New ROGer Array
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    I have contacted both local support and here, still waiting for reply.

  10. #70
    ROG Enthusiast Array morph. PC Specs
    morph. PC Specs
    Laptop (Model)MacBook Pro 13" i5, Surface Pro m3-7Y30
    MotherboardROG Strix Z370-G
    ProcessorIntel® Core™ i7-8700K @4.9Ghz
    Memory (part number)G.SKILL 32GB (16X2) 3466MHZ 16-18-18-38-2N TZ RGB
    Graphics Card #1ROG Strix GTX1080oc
    MonitorROG Swift PG279Q
    Storage #1Samsung 960 EVO 500GB M.2 SSD
    CPU CoolerNZXT Kraken X62 AIO
    CasePhantek Enthoo Evolv mATX TG Grey
    Power SupplyCorsair AX 860i
    Keyboard Logitech G18
    Mouse ROG Gladius
    Headset ROG Centurion 7.1
    Mouse Pad ROG Sheath
    OS Windows 10 x64 Pro
    Network RouterBillion BiPAC 8800AXL
    morph.'s Avatar
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    You were only supposed to return the headset, nothing else.

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