Results 1 to 2 of 2
  1. #1
    New ROGer Array
    Join Date
    Jul 2017
    Reputation
    10
    Posts
    1

    Acceptible? - No not really...

    Dear ROG community and hopefully some one who works at ASUS..

    I Purchased the X99 Strix RGB motherboard new via Amazon early this month, had an issue with it seeing all the memory. I verified the use of this memory prior to purchasing the board, again memory was checked during the RMA process.
    ASUS agreed to an RMA, I sent it to them 12 days ago, this process and my first RMA went pretty smoothly.

    The board returned on the day of this post, only it's not the board I sent, I was hoping it would have been what I sent but had read this may happen. The replacement if you could call it that is a Strix X99 RGB, but looked like it was someones test bench board, it's dirty and looked like some solder flux still on the underside. Missing the IO RGB cover and sound chipset cover, the south chipset cover was scratched also.

    First image is what I had sent them, and taken prior to shipping. Second image is of the board that was sent back to me

    Click image for larger version. 

Name:	IMG_0403.jpg 
Views:	6 
Size:	194.3 KB 
ID:	66340

    Click image for larger version. 

Name:	IMG_0433.jpg 
Views:	8 
Size:	293.2 KB 
ID:	66341

    I only purchase ASUS boards, never had an issue with ASUS boards purchased prior and then now this.
    Given the $341 price tag for this board, it is not making me feel I got the service you would expect from ASUS, actually feeling I got hosed and robbed!!

    Not a rant, just dissapointed and if nothing is done I'll take my business elswhere - not that one customer can make the difference here - but maybe there is one ASUS employee out there reading this who will...........
    Last edited by MetricLugNut; 07-29-2017 at 04:08 AM. Reason: spoll check

  2. #2
    Ex-employee Array
    Join Date
    Jun 2020
    Reputation
    108
    Posts
    2,154

    Hi there,

    Sorry to hear about this, we'll definitely get this rectified for you as soon as possible.

    Please send me a private message with the following information and I will pass it over to our Taiwan service team to follow up and escalate this case.
    Product S/N:
    RMA#:
    Case ID#:

    Thanks.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •