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Asus GTX 1080 - I am losing video signal randomly

LOTAB
Level 7

‎07-30-2017 03:43 PM - last edited on ‎03-05-2024 10:08 PM by Community Admin

Hello everyone.

I just purchased an Asus GTX 1080 (11Gbps version) last week and I replaced my MSI GTX 970 with it.

It has been working fine so far, but when I play games, the video will cut out for a few seconds randomly. Sometimes it will be more than a few seconds, and I will either have to wait for a random amount of time, or CTRL+ALT+DEL to get to task manager and finally the to desktop.

Does anyone have any advice for me?
I hope it's not bad video card. I would hate to return it...

Here are the specs of my computer:

Asus Maximus VIII Hero Alpha
Intel i7 6700K
G.SKILL TridentZ 16GB DDR4 DDR4 3200
ASUS ROG-Strix GTX 1080 8GB 11Gbps OC
Samsung 850 EVO - 500GB - M.2 SATA III

Thank you for your time!
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11 REPLIES 11

JargonHolpick
Level 7

‎07-31-2017 07:00 AM

What does your logs say?
I guess that it's a driver reset.
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LOTAB
Level 7
In response to JargonHolpick

‎07-31-2017 09:42 AM

JargonHolpick wrote:
What does your logs say?
I guess that it's a driver reset.


Can you be more specific please?
I haven't done any graphics logs before as I have never had any issues.
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JargonHolpick
Level 7

‎07-31-2017 11:44 AM

Okay, it's not some GPU specified log but just the logs in your Windows.
Guessing you run Windows10: Press Windows(button)+R(button) to open the Run Dialog.
Next enter eventvwr or eventvwr.msc and tap OK.

Next you should see your event viewer.
Under Windows Logs you've got a tab that says System.
Open that tab and if you know the exact timestamp of the previous videosignal lost, I guess you would find a red circle with an exclamation mark in it.
Next to it there would be time and date and source of the error.
If you click on the line with the fault you'll get a more detailed page with written on it why, what, where that error occurred.

Easiest way is to openup the eventviewer right after the error happens.
Don't use taskmanager to skip the black screen but wait untill your desktop reappear.

Share what you see there.
error 4101is pretty common with your issue.
ID 14 nvlddmkm is also gpu driver related.

I hope you can do something with this info.
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LOTAB
Level 7
In response to JargonHolpick

‎08-02-2017 03:23 PM

Thank you but I'll have to get back to this later as my computer won't even post now. I've made a new thread in the Maximus VIII motherboard area.
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LOTAB
Level 7
In response to LOTAB

‎08-04-2017 11:51 AM

My pc is now up and running and I will go to event viewer to see if I can find a log when the error happens again.
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JargonHolpick
Level 7

‎08-04-2017 01:24 PM

Saw you had some PSU issues also. A bad PSU might be causing your GPU go haywire.
Anyway, I hope you find something in the Eventviewer or you find nothing and you won't have issues anymore. If so, the PSU was to blame.
Did you had any hard of software change recently? Might be worth to think things over if you did.

Good luck
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LOTAB
Level 7
In response to JargonHolpick

‎08-04-2017 03:08 PM

I was thinking it might be the PSU as well.

It just happened again, only this time while reading these forums. It was about 2 or 3 seconds and it came back and hasn't happened since.
I looked in event viewer and there are no system logs in the past 4 hours.

It hasn't happened in game yet.
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zoran
Level 9

‎08-04-2017 05:58 PM

I had the same thing. Turned out to be a faulty HDMI cable
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LOTAB
Level 7
In response to zoran

‎08-04-2017 10:36 PM

I'm thinking the same thing. Any reccomendations on cables?
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