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  1. #1
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    Battery 0% not charging, laptop shuts down. G751JY

    So like 5 months ago my ROG didnt want to charge to 100% anymore. I didnt like it but never used it without the AC, so I didnt think much of it. So I went away for a week so i disconnected the AC - when I came back the battery was dead. It says "0% avaliable (plugged in, charging). Its not really a big deal since I always use it with the AC, but recently when I am gaming the laptop just turns off. I can turn it on right away - so it seems it loses power for half a second or something, which is enough to turn it off.

    Anybody managed to fix this without opening the f'ing thing and replacing it with a 100 euro battery?

    Thanks

  2. #2
    ex-ASUS Employee Array Eleiyas PC Specs
    Eleiyas PC Specs
    MotherboardASUS 970 PRO GAMING/AURA
    ProcessorAMD FX 8370
    Memory (part number)Corsair 8GB XMS3 PC3-12800 1600MHz DDR3
    Graphics Card #1XFX AMD Radeon HD 6950 - 2G
    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
    Storage #1Samsung 1TB 7200RPM 32MB
    Storage #2Seagate Barracuda 2TB 7200RPM 64MB 6GB/s
    CPU CoolerAMD Wraith Cooler
    CaseNZXT Lexa S
    Power SupplyCorsair CX600 600W (Bronze)
    Keyboard Logitech Wireless AZERTY
    Mouse Microsoft Wireless
    Headset Evil Witchcraft II Gaming Headset (Black/Red)
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    Headset/Speakers 4Gamers 2.1 Sound-System
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    Quote Originally Posted by ufotheswe View Post
    So like 5 months ago my ROG didnt want to charge to 100% anymore. I didnt like it but never used it without the AC, so I didnt think much of it. So I went away for a week so i disconnected the AC - when I came back the battery was dead. It says "0% avaliable (plugged in, charging). Its not really a big deal since I always use it with the AC, but recently when I am gaming the laptop just turns off. I can turn it on right away - so it seems it loses power for half a second or something, which is enough to turn it off.

    Anybody managed to fix this without opening the f'ing thing and replacing it with a 100 euro battery?

    Thanks
    The only thing I can recommend is this:

    - Power off unit
    - hard reset (push power button for 1 minute)
    - power off unit
    - plug in
    - charge for 10-12 hours (do not turn it on in this period)

    see if that works

  3. #3
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    Quote Originally Posted by Eleiyas View Post
    The only thing I can recommend is this:

    - Power off unit
    - hard reset (push power button for 1 minute)
    - power off unit
    - plug in
    - charge for 10-12 hours (do not turn it on in this period)

    see if that works
    Thanks alot for the reply. Just to be sure I am doing it right. After I do the hard reset, the laptop will turn itself on? And then I turn it off immediately and leave it off for 12 hours? I'll have to leave the AC plugged in during all these steps, right? Because my ROG doesnt work unless I have the AC plugged in. But since you said "plug in" I got a little confused.

    Thanks again

  4. #4
    ex-ASUS Employee Array Eleiyas PC Specs
    Eleiyas PC Specs
    MotherboardASUS 970 PRO GAMING/AURA
    ProcessorAMD FX 8370
    Memory (part number)Corsair 8GB XMS3 PC3-12800 1600MHz DDR3
    Graphics Card #1XFX AMD Radeon HD 6950 - 2G
    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
    Storage #1Samsung 1TB 7200RPM 32MB
    Storage #2Seagate Barracuda 2TB 7200RPM 64MB 6GB/s
    CPU CoolerAMD Wraith Cooler
    CaseNZXT Lexa S
    Power SupplyCorsair CX600 600W (Bronze)
    Keyboard Logitech Wireless AZERTY
    Mouse Microsoft Wireless
    Headset Evil Witchcraft II Gaming Headset (Black/Red)
    Mouse Pad Wild Wolf Hunter
    Headset/Speakers 4Gamers 2.1 Sound-System
    OS Windows 10 Professional - Creator's
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    Quote Originally Posted by ufotheswe View Post
    Thanks alot for the reply. Just to be sure I am doing it right. After I do the hard reset, the laptop will turn itself on? And then I turn it off immediately and leave it off for 12 hours? I'll have to leave the AC plugged in during all these steps, right? Because my ROG doesnt work unless I have the AC plugged in. But since you said "plug in" I got a little confused.

    Thanks again
    It might turn on, but it shouldn't.

    Don't plug it in until all other steps have been done. Then when you do plug it in, don't turn it on or use it for 10-12 hours.

  5. #5
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
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    Keyboard ASUS Claymore
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    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
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    The G751s have had a bad run with batteries failing prematurely. Sounds like you have the same problem as in battery is toast.
    Batteries serve more of a purpose other than running with no AC. They provide extra current during high demand usage like heavy gaming and also carry you through brownouts.

  6. #6
    ROG Guru: Green Belt Array
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    ive got the orange blinking for about 6 or 7 month...charging only to 89%. from yesterday the led is green and charging on 94%... now that ive maked a plan to repaste and change the battery! that is murphys law :-)

  7. #7
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    Quote Originally Posted by Eleiyas View Post
    It might turn on, but it shouldn't.

    Don't plug it in until all other steps have been done. Then when you do plug it in, don't turn it on or use it for 10-12 hours.
    Thanks again. The problem is that I cant turn it on at all without the AC plugged in. The battery seems to be totally dead.

  8. #8
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    Quote Originally Posted by JustinThyme View Post
    The G751s have had a bad run with batteries failing prematurely. Sounds like you have the same problem as in battery is toast.
    Batteries serve more of a purpose other than running with no AC. They provide extra current during high demand usage like heavy gaming and also carry you through brownouts.
    Ah sh*t... So this means I won't be able to play high demanding games because my laptop will always turn itself off, always? Great... :/

    Is there a way to fix this issue? Like in some options that prevents this function from happening, because now my $2500 ROG is just for browsing the net.
    Last edited by ufotheswe; 08-02-2017 at 11:09 AM.

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