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  1. #1
    ROG Member Array
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    GL702VM Fan failing, less than year old

    Will support send me a new fan? I know which fan, removed and cleaned it. Still making loud noises. Hoping I don't need to send in whole laptop for such an easy fix.

    Anyone know how ASUS deals with this type of issue?

    Thanks

  2. #2
    ex-ASUS Employee Array Eleiyas PC Specs
    Eleiyas PC Specs
    MotherboardASUS 970 PRO GAMING/AURA
    ProcessorAMD FX 8370
    Memory (part number)Corsair 8GB XMS3 PC3-12800 1600MHz DDR3
    Graphics Card #1XFX AMD Radeon HD 6950 - 2G
    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
    Storage #1Samsung 1TB 7200RPM 32MB
    Storage #2Seagate Barracuda 2TB 7200RPM 64MB 6GB/s
    CPU CoolerAMD Wraith Cooler
    CaseNZXT Lexa S
    Power SupplyCorsair CX600 600W (Bronze)
    Keyboard Logitech Wireless AZERTY
    Mouse Microsoft Wireless
    Headset Evil Witchcraft II Gaming Headset (Black/Red)
    Mouse Pad Wild Wolf Hunter
    Headset/Speakers 4Gamers 2.1 Sound-System
    OS Windows 10 Professional - Creator's
    Network RouterZiggo

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    Normally, you contact ASUS support for your area and they will arrange an RMA for the laptop.

    Unfortunately, you will have to send in the whole unit as they will not simply ship a spare part for you to replace yourself.


    You ship in the whole laptop, it will be tested by an engineer who will try to verify the issue you are having. If they do, it will be sent to the repair team, where they will replace the faulty part. This is to do with the warranty TOS and insurance.


    The fact that you say you have "removed" the faulty part might cause issues with your warranty though.

  3. #3
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    I had the same issue 3 months into getting my 702. They wanted me to send it back, and after reading horror stories of others I decided to just order the part on ebay and replace it myself. It was like $50 USD but I don't trust others to fix my computers.

  4. #4
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    Quote Originally Posted by Saragrl View Post
    I had the same issue 3 months into getting my 702. They wanted me to send it back, and after reading horror stories of others I decided to just order the part on ebay and replace it myself. It was like $50 USD but I don't trust others to fix my computers.
    Yeah this is my fear as well. That and who wants the pain of sending in / waiting for return, for just a basic fan issue. Its working for now, guess I will wait for it to fail 100%.

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