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  1. #1
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    PLEASE HELP before i lose my mind, g751jy kb issue

    hi guys, i hope you can help me out before i take this pos out back and burn it...i wont even get to what a crappy week its been for me, but for this to randomly happen is literally the icing on the cake

    i have an ASUS ROG g751jy

    its about a year old and ive had no issues, its in great shape and no liquids,etc are involved with whatever the hell happened

    this morning i turned it on and for whatever reason my shift keys dont work properly anymore

    when i press the left shift key the letters 'nbz' followed by a space pop up
    when i press the right shift key the letters 'mvx' pop up and it automatically presses enter

    what in the actual fk is this about. i cant find any other person that has the same problem and its really starting to piss me off

    i turned on the 'on screen keyboard' to see if i could tell what was happening. whenever i push either one of the shift keys, the on screen keyboard shows both the ALT keys light up as if those were being pushed instead

    can anyone please help me out here, this is literally the worst time for this to happen....ive never had anything like this happen to any of my laptops, it figures that the most expensive one ive ever wasted money on is causing me the headache right now

    I'm really trying to avoid mailing it in and waiting 5 months because I need this laptop for work........PLEASE FOR THE LOVE OF GOD HELP ME

    I will probably not purchase anymore asus products if this is a hardware problem, the laptop already came with 1 dead pixel brand new. I'm seriously disappointed
    Last edited by mc858; 08-05-2017 at 03:29 AM.

  2. #2
    ROG Guru: White Belt Array Buellersdayoff PC Specs
    Buellersdayoff PC Specs
    MotherboardMaximus viii Hero
    ProcessorI7 7700k delidded 4.9ghz @ 1.4v
    Memory (part number)Corsair led 4x8gb 3200
    Graphics Card #1GTX 1080ti MSI Gaming X
    Sound CardOnboard + Hyperx usb
    MonitorAcer X34 Predator
    Storage #1Samsung 950pro nvme
    Storage #2Samsung 840 ssd + 2tb hdd
    CPU CoolerCryorig R1 Universal
    CaseThermaltake View 31 TG mesh front panel mod
    Power SupplyCorsair rm850x
    Keyboard G910
    Mouse G502
    Headset Hyper x cloud II
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    OS Win 10
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    Quote Originally Posted by mc858 View Post
    hi guys, i hope you can help me out before i take this pos out back and burn it...i wont even get to what a crappy week its been for me, but for this to randomly happen is literally the icing on the cake

    i have an ASUS ROG g751jy

    its about a year old and ive had no issues, its in great shape and no liquids,etc are involved with whatever the hell happened

    this morning i turned it on and for whatever reason my shift keys dont work properly anymore

    when i press the left shift key the letters 'nbz' followed by a space pop up
    when i press the right shift key the letters 'mvx' pop up and it automatically presses enter

    what in the actual fk is this about. i cant find any other person that has the same problem and its really starting to piss me off

    i turned on the 'on screen keyboard' to see if i could tell what was happening. whenever i push either one of the shift keys, the on screen keyboard shows both the ALT keys light up as if those were being pushed instead

    can anyone please help me out here, this is literally the worst time for this to happen....ive never had anything like this happen to any of my laptops, it figures that the most expensive one ive ever wasted money on is causing me the headache right now

    I'm really trying to avoid mailing it in and waiting 5 months because I need this laptop for work........PLEASE FOR THE LOVE OF GOD HELP ME

    I will probably not purchase anymore asus products if this is a hardware problem, the laptop already came with 1 dead pixel brand new. I'm seriously disappointed
    https://www.asus.com/us/support/faq/1010546/ this maybe?

  3. #3
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    Quote Originally Posted by Buellersdayoff View Post

    first, thank you for the reply

    but no , that's not the issue. ive never set up a profile on that, and I even checked to see if that was the issue and it wasn't


    this seriously fking sucks. I thought asus was a trusted brand, but ive been looking up this issue and have found so many other issues with their laptops. I'm so disappointed I spent the amount I did on this, especially if its a hardware issue

  4. #4
    ROG Guru: White Belt Array Buellersdayoff PC Specs
    Buellersdayoff PC Specs
    MotherboardMaximus viii Hero
    ProcessorI7 7700k delidded 4.9ghz @ 1.4v
    Memory (part number)Corsair led 4x8gb 3200
    Graphics Card #1GTX 1080ti MSI Gaming X
    Sound CardOnboard + Hyperx usb
    MonitorAcer X34 Predator
    Storage #1Samsung 950pro nvme
    Storage #2Samsung 840 ssd + 2tb hdd
    CPU CoolerCryorig R1 Universal
    CaseThermaltake View 31 TG mesh front panel mod
    Power SupplyCorsair rm850x
    Keyboard G910
    Mouse G502
    Headset Hyper x cloud II
    Mouse Pad H440
    Headset/Speakers Edifier R1280t
    OS Win 10
    Network RouterNetgear x8 R8500

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    Do you have any previous restore points to roll back to, in case it is a software/update issue, try booting into safe mode?

  5. #5
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    Quote Originally Posted by Buellersdayoff View Post
    Do you have any previous restore points to roll back to, in case it is a software/update issue, try booting into safe mode?
    thanks for your reply again

    I hooked up an external keyboard and it worked fine, so whatever happened is a hardware issue with the laptop

    I cant even begin to describe how pissed off I am. ill never buy an asus product again after reading about all the issues they have. now lets see how many months it takes them to fix this pos and ship it back to me

  6. #6
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    3500 roman

    i sent my laptop in for repairs

    i really dont trust ASUS after everything ive read and dealt with (including the god awful customer service) so im going to use this thread to keep a log of how long it takes to repair my laptop and if its damaged when it comes back (like some of the other threads ive read)

    i sent it in to get the keyboard fixed, as well as the dead pixel on my screen. i just dropped it off at UPS today (8/5) and its going to texas (i live in california)

    lets see what happens

  7. #7
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
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    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
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    *thread moved to notebook section*
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  8. #8
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    Well here is an update

    apparently they recieved my notebook and its been under repair for this past week. no calls or email updates yet so hopefully everything is going smoothly. Hope its done soon

  9. #9
    nb Array NeoBeum PC Specs
    NeoBeum PC Specs
    Laptop (Model)G751JY
    MotherboardHM87
    Processori7-4860HQ
    Memory (part number)32Gb Kingston Hyper-X
    Graphics Card #1nVidia GTX980M
    Storage #1Samsung 950 Pro NVMe 256 Gb, Samsung 850 Pro 512 Gb
    Storage #22 TB HGST 7KRPM RAID0
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    Sounds like azerty language input or region mismatch
    <img src="eckyeckypoobah.gif" onerror="alert('An error occurred loading the image.')" />

  10. #10
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
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    .. try not to rant on about never getting an Asus product ever again, everyone says that about X company when their computer fails.

    My guess is you live in a hot area and the keyboard ribbon needs a reseat.
    Gosh Blue Lady.. ❤

    JOIN THE ASUS T-SHOOT DISCORD <-- Clicky!

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