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  1. #1
    ROG Enthusiast Array nightstrike PC Specs
    nightstrike PC Specs
    Laptop (Model)Samsung NP-R580-JSB1US
    MotherboardAsus Maximus VIII Extreme
    ProcessorIntel i7-6700K
    Memory (part number)F4-3866C18Q-16GTZ
    Graphics Card #1Asus STRIX-GTX1080-O8G-GAMING
    Graphics Card #2Intel HD 530
    MonitorAsus PG279Q
    Storage #1Samsung 960 Pro MZ-V6P512
    Storage #2Western Digital WD6001FZWX
    CPU CoolerPhantek PH-TC12DX
    CaseCM Storm Trooper
    Power SupplySeasonic SSR-850TD
    OS Windows 7 Ultimate x64
    Network RouterAsus RT-AC88U

    Join Date
    Sep 2016
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    AISuite 3 Unusable, atkexComSvc @ 100% CPU usage

    M8E
    6700K
    Win7 x64
    atkexComSvc: 1.02.03 (you should really bake the version into the EXE file details, btw)
    AI Suite 3:


    For a long time now, my Ai Suite3 has been completely unusable. It sits waiting on calls out to atkexComSvc, which is spinning the core it's on at 100%. Every so often, there's a few milliseconds of drop out on the service, at which point there's a flurry of GUI updates on AI Suite 3, and then it quickly goes back to being unresponsive. If left long enough, I will get continually spammed by dialog boxes saying something like "Can not load xxx", for files which are perfectly readable both from a file system integrity standpoint and from a permissions standpoint. What's interesting is that the file doesn't change until I kill and restart the program. It's a different file every time, but once it gets into a funk, it spams the errors about the same file. I reinstalled the latest version available from the website for my motherboard, and nothing changed.

    I created a dump file for atkexComSvc from task manager, but the forum won't let me upload it here (It's 50M, compresses to 17M as zip, 14M as 7z).

    If I look at what it's doing in Process Monitor, I see these four entries continually spammed:

    Code:
    8:10:35.8262972 PM	atkexComSvc.exe	120364	RegOpenKey	HKLM\System\CurrentControlSet\Control\Lsa	SUCCESS	Desired Access: Query Value
    8:10:35.8263064 PM	atkexComSvc.exe	120364	RegQueryValue	HKLM\System\CurrentControlSet\Control\Lsa\EveryoneIncludesAnonymous	SUCCESS	Type: REG_DWORD, Length: 4, Data: 0
    8:10:35.8263192 PM	atkexComSvc.exe	120364	RegCloseKey	HKLM\System\CurrentControlSet\Control\Lsa	SUCCESS	
    8:10:35.8263573 PM	atkexComSvc.exe	120364	RegOpenKey	HKLM\System\CurrentControlSet\Control\Lsa	REPARSE	Desired Access: Query Value
    I see that there is a a cleaner tool linked to someone's google drive; Why isn't this part of the normal installation routine? If that really is required to fix the software, shouldn't that be part of a normal installation from the setup routine offered on asus.com?
    Last edited by nightstrike; 08-07-2017 at 12:15 AM.

  2. #2
    Ex-employee Array
    Join Date
    Jun 2020
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    2,154

    Please post all AI Suite 3 related issues in the original thread:
    https://rog.asus.com/forum/showthrea...-10-AI-Suite-3

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