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  1. #1
    ROG Enthusiast Array Gaz936 PC Specs
    Gaz936 PC Specs
    MotherboardASUS ROG Maximus IX Hero
    ProcessorIntel i7 7700K
    Memory (part number)Corsair Vengence 16Gb
    Graphics Card #1Nvidia MSI 1080Ti
    MonitorASUS PG348Q 34" Widescreen
    Storage #1Samsung NVMe SSD 960 EVO 500GB
    Storage #2WD 1TB HD
    CPU CoolerCorsair H80i
    CaseCM Storm Trooper
    Power SupplyEVGA 750 GQ
    Keyboard Logitech G910
    Mouse Logitech MX Monster
    Headset ASUS ROG Centurion (with defective mic)
    OS Win 10
    Accessory #1 Thrustmaster Warthog HOTAS
    Accessory #2 Saitek Combat Pedals
    Accessory #3 TrackIR

    Join Date
    Mar 2017
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    Replacement Headset Import Tax Duty?

    First of all, thank you to ASUS for the new headset, this is really appreciated.

    But secondly, many users, not only here in the UK, but also overseas are now it seems going to be stung by an import tax duty. Mine in the UK for example is £17.

    How does ASUS propose to reimburse that?

    It's one thing to end up with a product that was not fit for purpose, but then to have to pay more to actually have the replacement isn't what one would expect.

    I would like to know ASUS's comments on this please?

  2. #2
    ROG Guru: Yellow Belt Array
    Join Date
    Apr 2016
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    Just wondering......have they fixed the issue with the headset? Centurion mic I presume?

    Sent from my Nexus 6 using Tapatalk

  3. #3
    Ex-employee Array
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    Quote Originally Posted by Gaz936 View Post
    First of all, thank you to ASUS for the new headset, this is really appreciated.

    But secondly, many users, not only here in the UK, but also overseas are now it seems going to be stung by an import tax duty. Mine in the UK for example is £17.

    How does ASUS propose to reimburse that?

    It's one thing to end up with a product that was not fit for purpose, but then to have to pay more to actually have the replacement isn't what one would expect.

    I would like to know ASUS's comments on this please?
    The duties and taxes should be charged to ASUS account, this issue is due to courier not clear about this and charging the receiver. I was told by the person in charge that it was marked for all shipments that all taxes and duties are charged to ASUS account.

  4. #4
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    For those who paid the duties and taxes, we've already contacted DHL to charge the amount to us and refund the amount back to you. This process may take some time but we already put in the instructions with DHL.

  5. #5
    ROG Enthusiast Array Gaz936 PC Specs
    Gaz936 PC Specs
    MotherboardASUS ROG Maximus IX Hero
    ProcessorIntel i7 7700K
    Memory (part number)Corsair Vengence 16Gb
    Graphics Card #1Nvidia MSI 1080Ti
    MonitorASUS PG348Q 34" Widescreen
    Storage #1Samsung NVMe SSD 960 EVO 500GB
    Storage #2WD 1TB HD
    CPU CoolerCorsair H80i
    CaseCM Storm Trooper
    Power SupplyEVGA 750 GQ
    Keyboard Logitech G910
    Mouse Logitech MX Monster
    Headset ASUS ROG Centurion (with defective mic)
    OS Win 10
    Accessory #1 Thrustmaster Warthog HOTAS
    Accessory #2 Saitek Combat Pedals
    Accessory #3 TrackIR

    Join Date
    Mar 2017
    Reputation
    10
    Posts
    25

    Quote Originally Posted by Bahz View Post
    For those who paid the duties and taxes, we've already contacted DHL to charge the amount to us and refund the amount back to you. This process may take some time but we already put in the instructions with DHL.
    Awesome, great news, thanks Bahz...

  6. #6
    ROG Guru: Yellow Belt Array
    Join Date
    Mar 2017
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    Quote Originally Posted by Bahz View Post
    For those who paid the duties and taxes, we've already contacted DHL to charge the amount to us and refund the amount back to you. This process may take some time but we already put in the instructions with DHL.
    Any update on this?
    I just called DHL in sweden regarding my invoice but it is still active in my name.

  7. #7
    Ex-employee Array
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    Quote Originally Posted by Ljugtomten View Post
    Any update on this?
    I just called DHL in sweden regarding my invoice but it is still active in my name.
    It's currently being processed so it should take a few weeks before they can process the refunds.

  8. #8
    Ex-employee Array
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    I wanted to update everyone that we received response from DHL global and DHL local that they're unable to assist with the reimbursement process so we'll be refunding customers directly by wire transfer.

    Please send me a PM with this following information if you already received the headset and have paid the duties and taxes.

    1) Full Name (the one registered to your bank account):
    2) DHL Tacking Number:
    3) Copy of the DHL Duties and Tax Invoice:
    4) Bank Name:
    5) Bank Account Number:
    6) Swift/BIC:
    7) IBAN (EU only):

    For all those who have not received the replacement yet, please accept the shipment even if there are associated duties and taxes. We will make sure that you're reimbursed the full amount, please just hold onto the invoice.

  9. #9
    Ex-employee Array
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    Another update as we have been confirmed that many local banks "may" charge a fee for the wire transfer and it appears most of the fees are quite high and may exceed the tax and duties refund.

    We will require each person to confirm if they accept these possible fees from the local bank before we will move forward with the wire transfer. If you do not accept then please provide me with your Paypal account.

    For those who haven't contacted me yet and would like to be refunded by the Paypal method, please provide me with the following information:
    1) Full Name
    2) DHL Tacking Number:
    3) Copy of the DHL Duties and Tax Invoice:
    4) Paypal account

    Thanks.

  10. #10
    Ex-employee Array
    Join Date
    Jun 2020
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    Another update as we have been confirmed that many local banks "may" charge a fee for the wire transfer and it appears most of the fees are quite high and may exceed the tax and duties refund.

    We will require each person to confirm if they accept these possible fees from the local bank before we will move forward with the wire transfer. If you do not accept then please provide me with your Paypal account.

    For those who haven't contacted me yet and would like to be refunded by the Paypal method, please provide me with the following information:
    1) Full Name
    2) DHL Tacking Number:
    3) Copy of the DHL Duties and Tax Invoice:
    4) Paypal account

    Thanks.

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