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Really Dissapointed in ASUS

ichigo917
Level 7
I purchased a gtx 1080 strix card last year. I was experiencing a issue with the black screen. So i sent it in to RMA. Got back the card within a good time frame. However, I experienced the same issue again. Now here's where things go wrong. I sent the card back in the same condition and box i received the RMA replacement in. Yesterday i get an email about the serial number i gave them is incorrect. which is not the case unless they gave me the wrong sn when returning it. Then today I get an email billing me $300 to fix the card saying that i took off the serial number which I didn't . A majority of my components are asus. This is just dissapointing to be treated like this.
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1 REPLY 1

Bahz
Level 12
I apologize for the inconvenience caused, please send me a PM with the following information and I'll have this rectified for you as soon as possible.

Product S/N (previous and current):
Previous RMA#:
Previous Case ID#:

Thanks.