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  1. #1
    ROG Member Array
    Join Date
    Aug 2012
    Reputation
    10
    Posts
    8

    Really Dissapointed in ASUS

    I purchased a gtx 1080 strix card last year. I was experiencing a issue with the black screen. So i sent it in to RMA. Got back the card within a good time frame. However, I experienced the same issue again. Now here's where things go wrong. I sent the card back in the same condition and box i received the RMA replacement in. Yesterday i get an email about the serial number i gave them is incorrect. which is not the case unless they gave me the wrong sn when returning it. Then today I get an email billing me $300 to fix the card saying that i took off the serial number which I didn't . A majority of my components are asus. This is just dissapointing to be treated like this.

  2. #2
    Ex-employee Array
    Join Date
    Jun 2020
    Reputation
    108
    Posts
    2,154

    I apologize for the inconvenience caused, please send me a PM with the following information and I'll have this rectified for you as soon as possible.

    Product S/N (previous and current):
    Previous RMA#:
    Previous Case ID#:

    Thanks.

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