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  1. #1
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    Unhappy ROG GL552V Sonicmaster gone.

    I did a fresh install of Windows 10 Home SL on my GL552VX, but I can't get back the Sonicmaster Audio and Sonic Radar.

    Tried download and installed the Conexant audio driver from Asus support page and it din't install Sonicmaster instead it gave me SmartAudio.

    I can't find Sonic Radar in the support page as well.

    ROGers any solution?

    Thanks!

  2. #2
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
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    Monitor3 Acer K272HL
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    since u did a clean install , the only way to get those back is from the Esupport folder of your GL552VX , ask someone to upload the Esupport folder , even thought Sonicmaster Audio and Sonic Radar are included in the Audio drivers on the asus driver page for your laptop it will not install if u did a clean install

  3. #3
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    Quote Originally Posted by toronto699 View Post
    since u did a clean install , the only way to get those back is from the Esupport folder of your GL552VX , ask someone to upload the Esupport folder , even thought Sonicmaster Audio and Sonic Radar are included in the Audio drivers on the asus driver page for your laptop it will not install if u did a clean install

    Thanks for the reply!

    They're making it so hassle. Hate how Asus provide their driver support.


    I saw this in other post, can I use the eSupport driver from GL702VS?
    https://rog.asus.com/forum/showthrea...studio-GL702vs

  4. #4
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

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    did u try installing ICEsound (It is intelligent audio enhancement software that improves the audio quality in sound experiences on laptops) Version V1.0.0.114 in " utilities" on your drivers laptop page?
    http://support.asus.com.cn/Download....52VX&p=3&s=772

    here is what ICE sound looks like
    https://www.asus.com/support/FAQ/1009973/
    Last edited by toronto699; 08-12-2017 at 02:45 AM.

  5. #5
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    Unhappy

    Quote Originally Posted by toronto699 View Post
    did u try installing ICEsound (It is intelligent audio enhancement software that improves the audio quality in sound experiences on laptops) Version V1.0.0.114 in " utilities" on your drivers laptop page?
    http://support.asus.com.cn/Download....52VX&p=3&s=772

    here is what ICE sound looks like
    https://www.asus.com/support/FAQ/1009973/
    Hey, thanks for the solution.
    Tried install the ICEsound but it error while installing. Then I gave it a try on installing the Sonic Studio from GL702vs eDriver files, it installed successfully but gave no effect on the sound EQ. BTW I'm running the Conexant driver from the support page.

    EDIT: Then I contact Asus Support, ask them to send me the Sonic Studio files, their technician just keep telling me all the drivers and apps is available download in support page, they do not keep any backup or drivers with them. Seriously?!
    Last edited by CosmicPoweR; 08-19-2017 at 11:36 AM.

  6. #6
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
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    u need the original audio drivers from the Esupport folder for the GL552VX. Make a new thread maybe some one will upload the audio drivers from the Esupport Folder
    Last edited by toronto699; 08-19-2017 at 02:31 PM.

  7. #7
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    Because it is a third party software, we could not provide it on our official website.
    It is recommended that you backup the files in C:\esupport before reinstalling the system.
    Sorry for the inconvenience.

  8. #8
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    Quote Originally Posted by OnePiece@ASUS View Post
    Because it is a third party software, we could not provide it on our official website.
    It is recommended that you backup the files in C:\esupport before reinstalling the system.
    Sorry for the inconvenience.
    So is like a third party software with ROG skin on top of it without the authorization to distribute to your customer??

    But at least allow the Asus Customer Service or Technical Support able to send it to customer.

    Hope that you guys can improve at here.

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