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  1. #1
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    ASUS FX553VE-DM227 overheating?

    Hi guys,

    I just bought a brand new ASUS FX553VE-DM227 last July 9, 2017 and noticed that my CPU temp reaches as high as 88 degrees Celsius while my GPU only gets as high as 80 degrees while gaming. Is this even normal for this laptop? I have been only using this for a month.

    During stress test and gaming (GTA V on High Settings,not sure on other games though) I can also see a lot of thermal throttling on both Intel XTU and Aida 64

    SPECS:

    -I5 7300HQ
    -GTX 1050ti (2gb)
    -8gb RAM
    -1TB HDD
    -No SSD
    -Win 10

    attached are screenshots for your reference.

    Thank you
    Miniatura de Adjuntos Miniatura de Adjuntos Capture 1.jpg  

    Capture 2.jpg  

    aida gta 5 gaming.jpg  

    intel xtu gta 5 gaming.jpg  


  2. #2
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    Sorry for the trouble.

    If the laptop has overheated , we would like to suggest you to bring back your laptop to our service center.

    The following is the contact information:
    http://www.asus.com/support/Service-...All-Countries/

    Also you can contact the local service center for help. The following is the contact information:
    http://www.asus.com/support/CallUs#

  3. #3
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    Quote Originally Posted by OnePiece@ASUS View Post
    Sorry for the trouble.

    If the laptop has overheated , we would like to suggest you to bring back your laptop to our service center.

    The following is the contact information:
    http://www.asus.com/support/Service-...All-Countries/

    Also you can contact the local service center for help. The following is the contact information:
    http://www.asus.com/support/CallUs#

    I just got my laptop from the Service Center. They did re-pasted but the temps are still the same, what's worse is the now my GPU hits around 85 Deg. Celcius, Before i return my laptop, it only peaks at around 80, now it reaches 85.

    Their solution? I buy IC diamond and have them apply it to my laptop and maybe the temps will go down. wow.

  4. #4
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    Quote Originally Posted by kimpoi017 View Post
    I just got my laptop from the Service Center. They did re-pasted but the temps are still the same, what's worse is the now my GPU hits around 85 Deg. Celcius, Before i return my laptop, it only peaks at around 80, now it reaches 85.

    Their solution? I buy IC diamond and have them apply it to my laptop and maybe the temps will go down. wow.
    I apologize for the inconvenience caused, please send me a PM with the following information and I'll have this rectified for you as soon as possible.

    Product S/N (previous and current):
    Previous RMA#:
    Previous Case ID#:

    Thank you.

  5. #5
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    Quote Originally Posted by OnePiece@ASUS View Post
    I apologize for the inconvenience caused, please send me a PM with the following information and I'll have this rectified for you as soon as possible.

    Product S/N (previous and current):
    Previous RMA#:
    Previous Case ID#:

    Thank you.
    I already sent you a PM, i have attached new screen shots of new temps of my laptop while gaming, which is actually hotter than before.

    Thannk you.
    Miniatura de Adjuntos Miniatura de Adjuntos new temps.jpg  

    new temps 3.jpg  


  6. #6
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    Quote Originally Posted by kimpoi017 View Post
    Hi guys,

    I just bought a brand new ASUS FX553VE-DM227 last July 9, 2017 and noticed that my CPU temp reaches as high as 88 degrees Celsius while my GPU only gets as high as 80 degrees while gaming. Is this even normal for this laptop? I have been only using this for a month.

    During stress test and gaming (GTA V on High Settings,not sure on other games though) I can also see a lot of thermal throttling on both Intel XTU and Aida 64

    SPECS:

    -I5 7300HQ
    -GTX 1050ti (2gb)
    -8gb RAM
    -1TB HDD
    -No SSD
    -Win 10

    attached are screenshots for your reference.

    Thank you
    Sorry for late reply. I will pass your case to local service supervisor to assist this case.

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