08-16-2017 04:39 PM
08-16-2017 05:17 PM
08-16-2017 08:57 PM
08-16-2017 10:30 PM
Bahz wrote:
Looks like you removed what you originally posted, if you have a service related issue that requires further escalation you can PM me directly with additional details and I can further escalate it internally. Thanks.
Let me first apologies for reaching out to you by email instead of call first as my call queue is currently closed at this time. As per our conversation today, your issue of not being able to use the Asus Ai charger feature on your motherboard was escalated to higher technical support and a response was provided.
Attach is the Asus AI charger program that should be installed on your computer. Please note that the Asus Ai Charger+ does not support USB hubs, USB extension cables, and generic USB cables. If you are using any of these then it will not work properly. Also please note that the Asus program will not work with older OS like Windows xp & 2000.
Once you install the program it should resolve the issue you’re having. Please let me know the progress and if the problems continues. Thanks for choosing Asus and I look forward to your response.
08-16-2017 10:17 PM
Let me first apologies for reaching out to you by email instead of call first as my call queue is currently closed at this time. As per our conversation today, your issue of not being able to use the Asus Ai charger feature on your motherboard was escalated to higher technical support and a response was provided.
Attach is the Asus AI charger program that should be installed on your computer. Please note that the Asus Ai Charger+ does not support USB hubs, USB extension cables, and generic USB cables. If you are using any of these then it will not work properly. Also please note that the Asus program will not work with older OS like Windows xp & 2000.
Once you install the program it should resolve the issue you’re having. Please let me know the progress and if the problems continues. Thanks for choosing Asus and I look forward to your response.
08-16-2017 10:18 PM
08-17-2017 09:17 AM
Let me first apologies for reaching out to you by email instead of call first as my call queue is currently closed at this time. As per our conversation today, your issue of not being able to use the Asus Ai charger feature on your motherboard was escalated to higher technical support and a response was provided.
Attach is the Asus AI charger program that should be installed on your computer. Please note that the Asus Ai Charger+ does not support USB hubs, USB extension cables, and generic USB cables. If you are using any of these then it will not work properly. Also please note that the Asus program will not work with older OS like Windows xp & 2000.
Once you install the program it should resolve the issue you’re having. Please let me know the progress and if the problems continues. Thanks for choosing Asus and I look forward to your response.
08-17-2017 07:09 PM
08-18-2017 04:12 PM
Sorry there are no uninstaller that does what you would like to do, you can manually uninstall each software and use registry cleaning tools like CC Cleaner to achieve what you want to do.
Let me first apologies for providing a late response to your email as I was out of office. I am not sure why the attachment didn’t go through but I see where you had called in and spoke with a follow Customer Care representative, Mario, who provided the download link. Base on the notes I see that you tried the option provided which unfortunately failed. Your case was escalated once more to our higher level technical team who now confirmed that you should download and run Revo Uninstaller to remote AI Charger + software and all Asus utilities. Please follow Revo FAQ for complete guide on how to do that.