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pisymbol · ‎08-20-2017

I have a brand new 1950X and Asus Zenith Extreme motherboard and screw #1 just won't thread. Has anyone else seen this? It seems like the torx screw is just too short with the tray installed.

Here is the processor installed. I've opened up an Asus case, but apparently this is becoming widespread (a guy on reddit seems to have the same issue).

haihane · ‎08-20-2017

shouldn't that thing be slotted in rather than laid down?

i'm pretty sure you insert it like inserting cartridge, then press down and lock.
hold on while i get you a video detailing how

no siggy, saw stuff that made me sad.

haihane · ‎08-20-2017

https://www.youtube.com/watch?v=Z1j3S6MKB_E

after looking at the video, it does seem like you did insert it properly. my mistake. sorry.

no siggy, saw stuff that made me sad.

pisymbol · ‎08-20-2017

I sure did. This is insane. The screws are just too short. I've done everything within reason to try to get screw #1 to catch. Note that without the tray it does catch.

Sent from my Pixel using Tapatalk

pisymbol · ‎08-20-2017

Here is the original Reddit thread with a similar sounding problem:

https://www.reddit.com/r/Amd/comments/6tf8yl/the_asus_x399_rog_zenith_extreme_may_have_a_major/

It got deleted though (well some of it). Anyway, he had screw #2 and #3 not catch. However, if you look at the cached Google page, apparently he tried another board and could not get screw #1 to catch (my issue). I can get #2 and #3 to catch but then that pushes the tray away from screw #1 and makes it even harder (hence why the tray cover specifies the order 1->2->3 etc).

I'm at a loss...

Mikan02 · ‎08-20-2017

Have a look at this thread over at AMD, it helped me 🙂
https://community.amd.com/thread/219286

You need to apply some pressure to top of the load plate when entering screw 1,
just slightly enter it cause to much will give trouble with 2 and 3.

Possible that you need to >slightly< move the load plate towards or from the
IO shield to make screw 1 enter, there is some room for movement without bending it
(Not the frame holding the CPU).
When moving over to screw 2 do not release pressure on top of the load plate,
try have equal pressure top and bottom when starting on screw 2.

When all 3 enters you can tighten all screws properly and release pressure applied to the load plate.

Hope this helps, used 20 min myself 😛

pisymbol · ‎08-20-2017

Mikan02 wrote:
Have a look at this thread over at AMD, it helped me 🙂
https://community.amd.com/thread/219286

You need to apply some pressure to top of the load plate when entering screw 1,
just slightly enter it cause to much will give trouble with 2 and 3.

Possible that you need to >slightly< move the load plate towards or from the
IO shield to make screw 1 enter, there is some room for movement without bending it
(Not the frame holding the CPU).
When moving over to screw 2 do not release pressure on top of the load plate,
try have equal pressure top and bottom when starting on screw 2.

When all 3 enters you can tighten all screws properly and release pressure applied to the load plate.

Hope this helps, used 20 min myself 😛

I've done that. It just won't catch. How.much pressure did you use?

Mikan02 · ‎08-20-2017

Similar pressure that is needed on the socket levers on some older Intel I guess.
Motherboard was mounted inside the PC case when I did it.

pisymbol · ‎08-20-2017

It is just not catching. I really don't know what to do.

Mikan02 · ‎08-20-2017

I think only thing to do is to keep trying, you can see others in the thread I posted was struggling too.
It should be simpler yes, but I think it is possible.
Great CPU and motherboard, but this socket made me curse like a pirate. 🙂

Edit:
Maybe some >light< pressure at center off CPU too at start? CPU will slightly lower anyhow when tightening the screws 😆
Only light thou considering all the pins below.

Help! Screw #1 will not thread no matter what I do