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G751JY does not boot when TrackPad is connected

vanya
Level 7

‎08-21-2017 03:32 AM - last edited on ‎03-06-2024 09:09 PM by Community Admin

Hello,

I've just repasted my G751JY and assemblied the whole thing.
I attempted to power on the laptop but here is my issue :
A black screen with no sound and these 2 light indicators ON :



Therefore I decided to open the laptop and figure out how to get it to work.
I tried to unplug the battery, pressed the power button for 30 seconds and plug the power supply on.
It boots with all the keyboard connectors disconnected.
AND after connecting the connectors EXCEPT the trackpad it also works.
But when I connect the trackpad, I have my issue with the caps lock and light on.



What should I do ?

Thank you
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vanya
Level 7

‎08-24-2017 09:58 AM

The thing is that my trackpad is working.

For instance, if I try to boot the computer to Windows and then I connect the trackpad it will work as long as Windows is opened.
Once I shut down the computer it won't boot anymore and it will only show these 2 lights with the lock and with the light...
WHAT IS THIS MAN ?

I mean it's WTF, Something is definitely locking the boot process, but how can it be related to the trackpad ?
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Elphie
Level 7

‎03-18-2018 11:09 PM

vanya wrote:
Hello,

I've just repasted my G751JY and assemblied the whole thing.
I attempted to power on the laptop but here is my issue :
A black screen with no sound and these 2 light indicators ON :



Therefore I decided to open the laptop and figure out how to get it to work.
I tried to unplug the battery, pressed the power button for 30 seconds and plug the power supply on.
It boots with all the keyboard connectors disconnected.
AND after connecting the connectors EXCEPT the trackpad it also works.
But when I connect the trackpad, I have my issue with the caps lock and light on.



What should I do ?

Thank you




This happens too me also, i just clean my G751JY and now I have to remove the trackpad connector for it to work. Did you solve this? please let me know as im stuck with same situation.
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