cancel
Showing results for 
Search instead for 
Did you mean: 

i7-4710HQ + i7-4860HQ with HM87 - Windows 10 Driver Issues

NeoBeum
Level 9
NeoBeum wrote:
I've just found something else Windows is having problems with

Windows can tell that you have a G751 - but it can't tell if it should use the driver set for JL/JM/JT/JY

JM/JT/JY i7 - 4710HQ 4720HQ 4860HQ
JL i5 - 4200H

The JY models carrying the 4860HQ will have problems - because Intel is missing the Crystalwell drivers for the Mobile bundle - and for Windows, it appears as a Server driver set.



This is the difference between
8086 0C01 - 4200/4710/4720 CPU to PCI Bridge (Haswell)
8086 0D01 - 4860 CPU to PCI Bridge (CrystalWell)

Chipset_Intel_Skylake_Win10_64_VER10119 (10.1.1.9) - from the support page does not have the CrystalWell drivers
Run:

SetupChipset.exe -Extract "driver.inf"

The drivers do appear correctly for ASUStek as version 10.1.1.38
https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=44fcb341-d4be-4c1e-a3eb-77fd...
Intel - Other hardware - Intel(R) 4th Gen Core processor PCI Express x16 Controller - 0d01
Last Modified: 9/30/2016
Size: 98 KB
However - Windows will then categorize the 10.1.1.38 to be updated - to 10.1.1.XX

The only driverset to contain the Crystalwell drivers are the different branch driverset using 10.1.2.XX and these are the only found with the Intel Server Chipset package
https://downloadcenter.intel.com/download/26859/Intel-Server-Chipset-Driver-for-Windows-

I've got a post on the Intel boards to see if they know: https://communities.intel.com/message/494746#494746


From the Intel Boards
Hi,
I've been working on a Custom OEM Recovery Project on the ASUS ROG Forums, but I've noticed that for the G751 - the final Model ASUS released the G751JY can have a 'i7 4710HQ Haswell' or a 'i7 4860HQ Crystalwell'.

The problem is this:
ROG G751JY | Link to Support Download Page

D/L URL: dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Chipset/Chipset_Intel_Skylake_Win10_64_VER10119.zip?_ga=2.91445586.933743925.1503663472-115729017.1503540811

The final supported driver release from ASUS for the G751JY contained a driver package named 'Chipset_Intel_Skylake_Win10_64_VER10119.zip'

This driver set, when extracted does not contain the relevant drivers for the CystalWell Processor.
SetupChipset.exe -Extract "drv.inf"
The only drivers the 4860HQ JY can use from that package are the LynxPointSystem drivers.

https://www.catalog.update.microsoft.com/Search.aspx?q=intel%200d01

Using the Microsoft Update Catalog - the PCI\VEN_8086&DEV_0D01&SUBSYS_22DA1043&REV_08 has one final possible driver to use 10.1.1.36

Link to ASUSTek Intel(R) 4th Gen Core processor PCI Express x16 Controller - 0d01 on Microsoft Update Catalog

Subsequent Windows Updates recognize that the chipset driverset 10.1.1.36 are out of date - and search for a new package. However - the only driver package that supercedes 10.1.1.36 and contains the PCI\VEN_8086&DEV_0D01 hardware drivers are a Server Chipset driver 10.1.2.86 Intel® Server Chipset Driver for Windows Download Information Page .

This leads to the problem where Windows Update Catalog only has one vendor listed for the 10.1.2.86 driver set - HON HAI PRECISION INDUSTRY CO.LTD

Microsoft Update Catalog www.catalog.update.microsoft.com/Search.aspx?q=10.1.2.86%204th%20gen

Microsoft Update Catalog www.catalog.update.microsoft.com/Search.aspx?q= Intel(R) 4th Gen Core processor PCI Express x16 Controller - 0d01

Windows will try to update the Notebook using the 10.1.1.XX branch

As a result - during Windows Updates - the G751JY with the CrystalWell i7-4860HQ - ends up with;

PCI\VEN_8086&DEV_0C00Desc="Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor DRAM Controller - 0C00"

PCI\VEN_8086&DEV_0C01Desc="Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01"

PCI\VEN_8086&DEV_0C05Desc="Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor PCI Express x8 Controller - 0C05"

PCI\VEN_8086&DEV_0C09Desc="Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor PCI Express x4 Controller - 0C09"

when it should have;

PCI\VEN_8086&DEV_0d00Desc="Intel(R) 4th Gen Core processor DRAM Controller - 0D00"

PCI\VEN_8086&DEV_0d01Desc="Intel(R) 4th Gen Core processor PCI Express x16 Controller - 0D01"

PCI\VEN_8086&DEV_0d05Desc="Intel(R) 4th Gen Core processor PCI Express x8 Controller - 0D05"

PCI\VEN_8086&DEV_0d09Desc="Intel(R) 4th Gen Core processor PCI Express x4 Controller - 0D09"

This happened to me quite a while back - however it was only recently that I discovered the cause, while I was working on the Custom OEM Style Recovery Image for the G751.

I've included the mup.xml for the Chipset Driver packages from the Intel Download pages.



Any help from someone ROG/ASUS would be good - but also to get them to update the Chipset download on the support page for the G751JY
Thanks.
4,017 Views
0 REPLIES 0