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  1. #1
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    New PG279Q Looks Used

    I recently purchased a new PG279Q with an April 2017 manufacture date from a respectable big box retailer. I had to return it due to a dead pixel in the center of the screen and the poor condition of the monitor out of the box. I'm considering trying again, but before I do, I'd like to know if the following is normal for a new PG279Q:

    1) My monitor/stand was already assembled despite the quick start guide suggesting I would have to do this myself.

    2) The only screen protection consisted of a loose foam bag and a piece of bubble wrap taped to the frame.

    3) There were smudges/handprints on the upper left corner of the screen.

    4) Styrofoam dust was stuck in gaps between the bezel and outer frame.

    5) A foil card listing the features was under the bubble wrap and appeared to have caused some light scratches visible in a sunlit room.

    Overall, I got the impression that my "new" monitor had already been opened, removed, assembled and repackaged. Is this normal for Asus? Other than the unfortunately placed dead pixel and the "dirty" condition, the picture quality and construction were fantastic, but I'm somewhat apprehensive of trying another if this is considered normal for a fresh-from-the-box Asus monitor.*
    Last edited by BaronVonUsername; 09-04-2017 at 02:49 PM.

  2. #2
    Administrator Array MasterC@ASUS's Avatar
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    Hi BaronVonUsername,

    That doesn't sound right, please check with your place of purchase if somebody had returned the unit previously. A new monitor should never appear to have been tampered with.

  3. #3
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    The retailer said it was definitely not open box and noted the box was sealed with Asus tape. I have read that North American PG279Qs are given additional QC testing for backlight bleed. Is it possible that the NA testers are not handling some monitors as carefully as they should? In any case, I will give this monitor another try as I was very impressed with the overall build quality.

  4. #4
    Administrator Array MasterC@ASUS's Avatar
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    Hi BaronVonUsername,

    Let me look into this for you. In the meantime, check out the monitor, by all means, return it if you're not happy with it. If everything is good, you'll save yourself the hassle, and you can get into your games straight away.

  5. #5
    ROG Enthusiast Array overdriven12 PC Specs
    overdriven12 PC Specs
    Laptop (Model)Alienware 15R3
    MotherboardRampage V Edition 10
    ProcessorIntel Core i7-6950X
    Memory (part number)CMD16GX4M4A2800C16
    Graphics Card #1EVGA GTX 1080Ti FTW3 - EK-FC1080 GTX Ti FTW3 - Nickel
    Graphics Card #2EVGA GTX 1080Ti FTW3 - EK-FC1080 GTX Ti FTW3 - Nickel Waterblock
    Sound CardCreative SoundBlaster Z
    Monitor3x Asus PG279Q
    Storage #1Samsung SSD 950 Pro 512GB m.2
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    CPU CoolerEK-Supremacy EVO - Gold
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    Keyboard Corsair K95 Platinum
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    OS Windows 10 Pro x64
    Network RouterAsus BRT-AC828
    overdriven12's Avatar
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    Hi,

    I've ordered 3 PG279Q's on Amazon (europe) for Nvidia Surround.

    Today I got one delivered which was used before as well.
    Fingerprints on it, the plastic around the Power supply was smacked back onto it with fingerprints and dust all over it .

    I thought okay lets test it first, maybe it's not that big of a deal but then I noticed this:

    https://gyazo.com/99815e60180f56ba1f09297cf25657bf

    This was captured with stock settings and Brightness turned down to 75%.

    I tested World of Warcraft,Agents of Mayhem and you can see that in-game or while browsing the web as well, especially those blue areas are extreme.

    Sending this one back and getting a replacement.

    I just hope the 2 other ones that get delivered tomorrow aren't as bad.

    If it turns out that all 3 (2 + the replacement) are as bad, is there an option to RMA them and insist on testing the replacement units before shipping them to me?
    Rampage V Edition 10
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    32GB Corsair Dominator Platinum DDR-4 2800
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    Samsung SSD 950 Pro m.2 512GB
    WD Black 6TB
    2x EVGA GTX 1080Ti FTW3 - EK-FC1080 GTX Ti FTW3 - Nickel
    3x Asus PG279Q
    Creative Soundblaster Z / Astro A50 Gen.3
    Corsair K95 Platinum US - MX brown / Corsair Scimitar PRO RGB

  6. #6
    Administrator Array MasterC@ASUS's Avatar
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    Hi overdriven12,

    Sorry to hear that. Was the box sealed properly when you received it? If you haven't sent it back, please PM me the product serial number. I will escalate the issue.

  7. #7
    Administrator Array MasterC@ASUS's Avatar
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    Hi BaronVonUsername,

    Did everything work out for you? If you are not happy with the monitor, just PM me the product serial number and let me look into it.

  8. #8
    ROG Enthusiast Array overdriven12 PC Specs
    overdriven12 PC Specs
    Laptop (Model)Alienware 15R3
    MotherboardRampage V Edition 10
    ProcessorIntel Core i7-6950X
    Memory (part number)CMD16GX4M4A2800C16
    Graphics Card #1EVGA GTX 1080Ti FTW3 - EK-FC1080 GTX Ti FTW3 - Nickel
    Graphics Card #2EVGA GTX 1080Ti FTW3 - EK-FC1080 GTX Ti FTW3 - Nickel Waterblock
    Sound CardCreative SoundBlaster Z
    Monitor3x Asus PG279Q
    Storage #1Samsung SSD 950 Pro 512GB m.2
    Storage #2WD Black 6TB
    CPU CoolerEK-Supremacy EVO - Gold
    CaseCorsair Obsidian 900D
    Power SupplyCorsair AX1500i
    Keyboard Corsair K95 Platinum
    Mouse Corsair Scimitar PRO RGB
    Headset Astro A50 Gen.3
    OS Windows 10 Pro x64
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    overdriven12's Avatar
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    Quote Originally Posted by MasterC@ASUS View Post
    Hi overdriven12,

    Sorry to hear that. Was the box sealed properly when you received it? If you haven't sent it back, please PM me the product serial number. I will escalate the issue.
    Yes, the box was sealed properly.
    I've already sent it back to amazon. I don't know the S/N but I know the follwowing:
    Manufacturing Date: March 2017
    Batch Number 220988
    CHECK NO: 7672

    The 2nd monitor arrived today and has no issues

    I'll keep you updated once the 3rd one and the replacement of the 1st one have arrived.

    Thanks!
    Rampage V Edition 10
    Intel Core i7-6950X @ 4.2 GHz
    32GB Corsair Dominator Platinum DDR-4 2800
    Windows 10 Pro x64
    Corsair AX 1500i PSU
    Samsung SSD 950 Pro m.2 512GB
    WD Black 6TB
    2x EVGA GTX 1080Ti FTW3 - EK-FC1080 GTX Ti FTW3 - Nickel
    3x Asus PG279Q
    Creative Soundblaster Z / Astro A50 Gen.3
    Corsair K95 Platinum US - MX brown / Corsair Scimitar PRO RGB

  9. #9
    Administrator Array MasterC@ASUS's Avatar
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    Good to hear the second one is good. Enjoy!
    Just let us know if there are any more questions.

  10. #10
    ROG Enthusiast Array overdriven12 PC Specs
    overdriven12 PC Specs
    Laptop (Model)Alienware 15R3
    MotherboardRampage V Edition 10
    ProcessorIntel Core i7-6950X
    Memory (part number)CMD16GX4M4A2800C16
    Graphics Card #1EVGA GTX 1080Ti FTW3 - EK-FC1080 GTX Ti FTW3 - Nickel
    Graphics Card #2EVGA GTX 1080Ti FTW3 - EK-FC1080 GTX Ti FTW3 - Nickel Waterblock
    Sound CardCreative SoundBlaster Z
    Monitor3x Asus PG279Q
    Storage #1Samsung SSD 950 Pro 512GB m.2
    Storage #2WD Black 6TB
    CPU CoolerEK-Supremacy EVO - Gold
    CaseCorsair Obsidian 900D
    Power SupplyCorsair AX1500i
    Keyboard Corsair K95 Platinum
    Mouse Corsair Scimitar PRO RGB
    Headset Astro A50 Gen.3
    OS Windows 10 Pro x64
    Network RouterAsus BRT-AC828
    overdriven12's Avatar
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    Hi again,

    The 3rd monitor has arrived today.
    I opened the box and got a shock right away, the monitor was in the box exactly as shown on the picture.

    https://gyazo.com/d4a999603176acde7b2d0a869885549b

    The box was sealed and everything looked new.

    When I plugged it in via DP i checked for lightbleed and it wasn't as bad but when i dragged my browser to the screen I immediately noticed a yellow tint.

    It looks exactly like shown here:
    https://rog.asus.com/forum/showthrea...l=1#post579339

    Obviously I double checked the settings on both monitors but they were both set to stock.

    It's from the same batch
    Manufacturing Date: March 2017
    Batch number 220988
    Check NO: 8320

    The replacement for the 1st one is already on it's way and should arrive by tomorrow so I guess I have to return this one as well and wait for another replacement.
    Rampage V Edition 10
    Intel Core i7-6950X @ 4.2 GHz
    32GB Corsair Dominator Platinum DDR-4 2800
    Windows 10 Pro x64
    Corsair AX 1500i PSU
    Samsung SSD 950 Pro m.2 512GB
    WD Black 6TB
    2x EVGA GTX 1080Ti FTW3 - EK-FC1080 GTX Ti FTW3 - Nickel
    3x Asus PG279Q
    Creative Soundblaster Z / Astro A50 Gen.3
    Corsair K95 Platinum US - MX brown / Corsair Scimitar PRO RGB

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