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  1. #1
    New ROGer Array
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    Exclamation ASUS ROG PG348Q not working - warranty rejected.

    OK , so I had some problems with my ASUS monitor PG348Q ROG ( https://www.youtube.com/watch?v=7vN1QXl6KfQ ) it didn't OVERCLOAKED no G-SYNC and not saving settings (reseting every time) . Sent it to warranty for 2 times and gets back to me with " TESTED, OK" , I decide to go in person at the ASUS service, and they admit their was a problem with my monitor and decide to get me a "NEW" one , istead I get an USED MONITOR with minor scratches here and there. I speak with them , and they said they can't provide me with a new MONITOR. Is this a joke , I bought a top of the line , top noch, high-end ASUS ROG monitor, and what do I get instead, 0 customer support. Any suggestions on how to handle this matter?
    Last edited by xxgodzillaxx; 09-05-2017 at 12:37 AM.

  2. #2
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    Keffery tlaxcala

    Did it already. It's called ANPC (http://www.anpc.gov.ro/) ,they have to respond in 30 days. I filed the complaint over 2 months ago and still no answer, that's why I'm trying to find answers anywhere I can. Thank you

  3. #3
    Ex-employee Array
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    Sorry for the late reply, can you please send me a private message with the following?

    Product serial number:
    ASUS RMA#:
    ASUS Case ID#:

    Your contact details
    Full name:
    Phone#:
    Email:

    I apologize for the inconvenience and we'll get this rectified for you as soon as possible. Thanks.

  4. #4
    New ROGer Array
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    PM'd the requested information

  5. #5
    Ex-employee Array
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    Thanks, we'll have this case escalated as soon as possible.

  6. #6
    New ROGer Array
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    If you ever have problems with an asus product, this is the man that can help you. Just got my replacement today. Thank you

  7. #7
    ROG Enthusiast Array xkm121 PC Specs
    xkm121 PC Specs
    MotherboardSabertooth X99
    Processor5820K
    Memory (part number)ADATA 32GB DDR4-2800
    Graphics Card #1Sapphire R9 FuryX

    Join Date
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    Quote Originally Posted by xxgodzillaxx View Post
    If you ever have problems with an asus product, this is the man that can help you. Just got my replacement today. Thank you
    I was contacted by him a week ago. Until today I still have not get ANY response back from ASUS.

  8. #8
    Super Moderator Array
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    Quote Originally Posted by xkm121 View Post
    I was contacted by him a week ago. Until today I still have not get ANY response back from ASUS.
    Please take your product to our local service center for comprehensive inspection and help you to fix the problem. Sorry for the trouble.
    The following is the contact information:
    http://www.asus.com/support/Service-...All-Countries/

    Also you can contact the local service center for help. The following is the contact information:
    http://www.asus.com/support/CallUs#

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