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ASUS ROG PG348Q not working - warranty rejected.

xxgodzillaxx
Level 7

‎09-03-2017 04:55 PM

OK , so I had some problems with my ASUS monitor PG348Q ROG ( https://www.youtube.com/watch?v=7vN1QXl6KfQ ) it didn't OVERCLOAKED no G-SYNC and not saving settings (reseting every time) . Sent it to warranty for 2 times and gets back to me with " TESTED, OK" , I decide to go in person at the ASUS service, and they admit their was a problem with my monitor and decide to get me a "NEW" one , istead I get an USED MONITOR with minor scratches here and there. I speak with them , and they said they can't provide me with a new MONITOR. Is this a joke , I bought a top of the line , top noch, high-end ASUS ROG monitor, and what do I get instead, 0 customer support. Any suggestions on how to handle this matter?
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9 REPLIES 9

-Spooky-
Level 7

‎09-04-2017 01:51 AM

If you are trouble with Warranties that are not being kept, you needs to go into
bit deeper into the tiny text that is within the warranty such as paragraphs and laws around it.
that note, specifies very clearly all whats its contains for you as a consumer, you can report this too a place, (dun know the name) but they
are into this types of problems and they can consult you into what to do next, if your warranty is being rejected, if you can find that your are truly being scammed
regarding it, you can file a case about it , All companies have something called a Terms and conditions / Code of conduct
all of that can be used to get figure out what options you have to get the help you need to resolve this matter, I hope this helped you a bit.
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xxgodzillaxx
Level 7
In response to -Spooky-

‎09-04-2017 06:54 AM

Did it already. It's called ANPC (http://www.anpc.gov.ro/) ,they have to respond in 30 days. I filed the complaint over 2 months ago and still no answer, that's why I'm trying to find answers anywhere I can. Thank you
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-Spooky-
Level 7
In response to xxgodzillaxx

‎09-04-2017 07:05 AM

I wish you good luck with it.
I hope you will get it resolved.
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Bahz
Level 12

‎09-05-2017 03:42 AM

Sorry for the late reply, can you please send me a private message with the following?

Product serial number:
ASUS RMA#:
ASUS Case ID#:

Your contact details
Full name:
Phone#:
Email:

I apologize for the inconvenience and we'll get this rectified for you as soon as possible. Thanks.
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xxgodzillaxx
Level 7
In response to Bahz

‎09-05-2017 07:36 PM

PM'd the requested information
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Bahz
Level 12

‎09-05-2017 10:26 PM

Thanks, we'll have this case escalated as soon as possible.
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xxgodzillaxx
Level 7
In response to Bahz

‎09-27-2017 06:20 AM

If you ever have problems with an asus product, this is the man that can help you. Just got my replacement today. Thank you
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xkm121
Level 7
In response to xxgodzillaxx

‎09-27-2017 10:45 AM

xxgodzillaxx wrote:
If you ever have problems with an asus product, this is the man that can help you. Just got my replacement today. Thank you


I was contacted by him a week ago. Until today I still have not get ANY response back from ASUS.
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Falcon2_ROG
Customer Service Agent
In response to xkm121

‎09-28-2017 01:09 AM

xkm121 wrote:
I was contacted by him a week ago. Until today I still have not get ANY response back from ASUS.


Please take your product to our local service center for comprehensive inspection and help you to fix the problem. Sorry for the trouble.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/

Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
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