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  1. #41
    Ex-employee Array
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    Thank you to those who got back to me with more info on the color not saving issue.

  2. #42
    Ex-employee Array
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    Quote Originally Posted by AliAPCMR View Post
    Thanks Bahz I appreciate your reply, the thing I find strange is when a company finds a problem that is a confirmed issue, a update is released within a few weeks at most. But when I look back at the older comments regarding this issue it dates back nearly 3 months ago. After next week it will be exactly 3 months and yet this issue is swept under the rug pretty much, I am not blaming you, I just think if the information on the website was more accurate then I would not have bought these ram sticks. You should get someone to change the asus.com website (https://www.asus.com/campaign/aura/us/Sync.html) and put a little disclaimer saying 32gb only as 3 months have gone buy yet we dont have a solution and I don't think this issue will be resolved any time soon.
    I'm pushing our team to provide us an update as soon as possible and I believe that this issue will be fixed soon since the issue has been further escalated to both companies.

  3. #43
    ROG Enthusiast Array AliAPCMR PC Specs
    AliAPCMR PC Specs
    MotherboardZ390 E
    Processori5 9600k
    Memory (part number)Corsair RGB Vengeance (Corsair CMR16GX4M2A2666C16)
    Graphics Card #1GTX 1070 EVGA FTW
    Sound CardAsus SupremeFX
    MonitorSamsung 1080p 40inch 3D Tv
    Storage #1Samsung Evo 500gb SSD
    Storage #23TB & 2TB &500GB HDD
    CPU CoolerNoctua U12S
    CaseNZXT Noctis 450
    Power Supply850 wats EVGA SUPERNOVA
    Keyboard Corsair Raptor K30
    Mouse Logitec M305
    Headset Creative Sound Blasters Rage V2 Wireless (RGB)
    OS Windows 10 (Latest Update)
    Accessory #1 NZXT GRID V2
    Accessory #2 NZXT HUE PLUS
    AliAPCMR's Avatar
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    Sep 2017
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    Quote Originally Posted by Bahz View Post
    I'm pushing our team to provide us an update as soon as possible and I believe that this issue will be fixed soon since the issue has been further escalated to both companies.
    Thank you ever so much, as a consumer I knew we can be pushy and want all our stuff to work on day one. I know that there can be implications and issues with software and hardware as no one is perfect. But i do believe the asus.com website should have a disclaimer saying something along the lines "32 gb only, 16 gb will be updated soon" that way many people who get the 16gb are aware there is a issue and will know the 16gb does not work and its there own choice , rather then coming here and blaming you. Whereas currently these ram modules cost more then the TridentZ modules and based on the information on the website many people who buy these modules will be kind of ticked off soon as they realize there ram sticks don't work with aura and they could have got something cheaper. I appreciate your efforts and reply's, thank you ever so much Bahz. I am grateful that I am part of this wonderful community keep up the good work and once again thank you.

  4. #44
    ROG Junior Member Array
    Join Date
    Jun 2017
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    Im having the color not saving issue too.
    7700K
    Maximus IX Hero Bio v 1009
    16GB GSkill Trident
    Asus Strix 1070
    Logitech G403
    Windows 10 Home

  5. #45
    ROG Member Array agony22 PC Specs
    agony22 PC Specs
    MotherboardAsus Strix Z270 ITX
    ProcessorIntel 7700K
    Memory (part number)GSKILL RGB 4.266hz 16gb
    Graphics Card #1Asus Strix 1080Ti OC
    MonitorLG 34UC88
    Storage #1Samsung EVO 850 1TB
    Storage #2Western digital 2TB blue
    CPU CoolerNoctua DH9L
    CaseCorsair air 240
    Power SupplyCorsair RMI 750watt
    Keyboard Logitech K380
    Mouse Logitech MX master
    Headset Sennheiser Mommentum HD inear Wireless
    Mouse Pad steelseries
    Headset/Speakers B&W P5 wireless + B&W MM-1
    OS Windows 10 64bit

    Join Date
    Jul 2017
    Reputation
    10
    Posts
    19

    Same problem 5.16 version worked great for me... Now it doesn't save the colors and it doesn't Save the SHurdown colors option ...

    Ps. I Like the new menu

  6. #46
    New ROGer Array
    Join Date
    Sep 2017
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    Posts
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    hello all. I'm sry for my bad language, english is not my main.

    Well, I have an issue with that asus aura. I have installed a fresh licensed Win 10 on my new system with my new MB (z270F) and after that I'w tryed run aura and it worked fine but after a few min aura just shut down (in that momet WIn download and install some updates maybe that is tha problem), the lights on MB stops shining. I'w reinstalled aura twice. First time i'w delete it wia CCleaner, fix all registry issues, reboot comp and after that I see this Click image for larger version. 

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ID:	67269

    I'w reinstall aura second time in same method plus usin auraclean or something like that (im not sure that auraclean works) but after reinstall aura still not work. It's just sayin "application has stoped working" and open that drdump site with error code like on screen above.
    So please help me. My system is:
    i5 7500 3,4
    z270F gaming
    kingston ddr4 16gb
    gtx 1060 6 gb
    Win 10 x64
    BIOS ver 1009
    aura downloaded from off site (latest ver)

    oh and wtf that drdumb is? never see that before.

  7. #47
    New ROGer Array Spirti1976 PC Specs
    Spirti1976 PC Specs
    MotherboardASUS TUF X299 MARK 1
    ProcessorCore i7-7800X
    Memory (part number)G.Skill Trident Z RGB 4x8 Gb 3000 Mhz
    Graphics Card #1Gigabyte GeForce GTX 1080 Ti FE
    MonitorDell U3417w
    Storage #1Corsair MP500 120 Gb NVMe
    Storage #2Western Digital Blue 1 Tb + 3 Tb
    CPU CoolerEKWB Custom loop
    CaseThermaltake View 71 TG RGB
    Power SupplySeasonic PRIME 750 Platinum
    Keyboard ASUS ROG Claymore Core Cherry MX Brown
    Mouse ASUS ROG Gladius II
    Headset Logitech G230
    Mouse Pad Razer Goliathus
    OS Windows 10 Pro 64 bit

    Join Date
    Dec 2016
    Reputation
    10
    Posts
    4

    I can confirm that new version doesn't save settings.

    Windows 10
    No other lighting software
    AiSuite installed
    TUF X299 Mark 1 motherboard BIOS 0702 (not ROG but still)

  8. #48
    ROG Member Array Simps PC Specs
    Simps PC Specs
    MotherboardASUS Strix x99 Gaming 1801
    Processori7-6800k @ 4.2Ghz
    Memory (part number)32GB Corsair Vengeance LED @3200Mhz
    Graphics Card #1Nvidia GTX1080 EVGA FE
    MonitorDell 24inch 1080p
    Storage #1Samsung 950 Pro 256GB M.2 Windows Drive/Main Games
    Storage #2Seagate SSHD 7200RPM 3.5" 2TB SATA Pics/Backup Drive
    CPU CoolerCorsair Hydro Series H100i v2 AIO Cooler
    CaseEnthoo Evolv ATX Mid Tower Case - Gun Metal
    Power SupplyCorsair RM750X
    Keyboard Microsoft Multimedia
    Mouse Logitech G403 Wired
    Mouse Pad iCEMAT Original
    OS WIN 10 64bit 1803

    Join Date
    Jun 2017
    Reputation
    10
    Posts
    7

    Setting also not saving here after PC restart.

    Asus Strix X99 Gaming
    Bios 1701
    Intel I7 6800k @4.2
    Windows 10 64bit Creators update.
    Nvidia GTX1080 EVGA FE
    32GB Corsair Vengeance LED @3200Mhz
    Corsair RM750X
    Corsair Hydro Series H100i v2 AIO Cooler
    Samsung 950 Pro 256GB M.2
    OCZ Agility 224GB
    Seagate SSHD 7200RPM 3.5" 2TB SATA

  9. #49
    ROG Member Array Luigi94 PC Specs
    Luigi94 PC Specs
    MotherboardAsus strix z270e
    Processorintel i5 7600k
    Memory (part number)2x8gb corsair
    Graphics Card #1asus strix 1080 a8g
    Monitordell s2417dg
    Storage #1samsung 960 evo
    Storage #2samsng 850 evo
    CPU Coolernzxt kraken x62
    Casephanteks evolv atx
    Power Supplyevga 750w g2
    Keyboard corsair k70
    Mouse corsair sabre
    Mouse Pad corsair
    OS windows 10 pro

    Join Date
    Jul 2017
    Reputation
    10
    Posts
    7

    the classic issue: INSTALL DRIVER FAILED --- START DRIVER FAILED--- and finally start.... this issue reappears on alternate updates, is funny

  10. #50
    ROG Guru: Yellow Belt Array Terepin PC Specs
    Terepin PC Specs
    MotherboardROG STRIX Z270F GAMING
    ProcessorIntel Core i7-6700K @4.8 GHz
    Memory (part number)CMK16GX4M2B3000C15
    Graphics Card #1MSI GeForce GTX 1080 Gaming X 8G
    Sound CardSupremeFX S1220A
    MonitorEizo Foris FS-2333BK
    Storage #1WDC WD1003FZEX
    Storage #2WDC WD40EZRZ
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define R6
    Power SupplySeasonic SS-860XP
    Keyboard Razer BlackWidow Chroma
    Mouse Razer DeathAdder Chroma
    Headset Razer Karken 7.1 V2
    Mouse Pad Razer Goliath Control
    OS Windoiws 10 v1703
    Network RouterASUS RT-AC56U

    Join Date
    Nov 2014
    Reputation
    10
    Posts
    126

    I still can't use it on my Strix Z270F. It crashes immediately.

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