Page 1 of 2 1 2 LastLast
Results 1 to 10 of 19
  1. #1
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
    Join Date
    Dec 2013
    Reputation
    61
    Posts
    1,644

    G752 Keyboard not working... solved ?

    For christs sake.... another issue with the G752VS (Very Stupid)

    So I shut down last night, boot up this morning and my internal Keyboard isn't working anymore...


    So...

    Keyboard doesn't work at all. Back light used to be there, now it's gone too.. (VERY WEIRD but Xsplit Gamecast key works.. the ONLY key that works.. possibly an independent key.. )

    Tried BIOS.. If the Keyboard doesn't work in the BIOS itself, then it's serious.. and it doesn't work.

    Updated from 306 to 310 BIOS, still nothing.

    Tried Keyboard Adjustment Tool, (which made the backlight now disappear) nothing. Says 'Cannot update' etc..


    If my Laptop can't handle a shutdown and me going to sleep for a few hours, then this is a real crap laptop.

    I do not know how there hasn't been an uproar or a recall from ASUS to bring this model back.. seriously, this is my second G752VS..


    What can I do... someone give me something here..

    https://discord.gg/2q73rpB for instant IM if anyone can support me. :f
    Last edited by Darnassus; 09-10-2017 at 08:58 AM.
    Gosh Blue Lady.. ❤

    JOIN THE ASUS T-SHOOT DISCORD <-- Clicky!

  2. #2
    ROG Guru: Orange Belt Array
    Join Date
    May 2011
    Reputation
    28
    Posts
    390

    Quote Originally Posted by Darnassus View Post
    For christs sake.... another issue with the G752VS (Very Stupid)

    So I shut down last night, boot up this morning and my internal Keyboard isn't working anymore...


    So...

    Keyboard doesn't work at all. Back light used to be there, now it's gone too.. (VERY WEIRD but Xsplit Gamecast key works.. the ONLY key that works.. possibly an independent key.. )

    Tried BIOS.. If the Keyboard doesn't work in the BIOS itself, then it's serious.. and it doesn't work.

    Updated from 306 to 310 BIOS, still nothing.

    Tried Keyboard Adjustment Tool, (which made the backlight now disappear) nothing. Says 'Cannot update' etc..


    If my Laptop can't handle a shutdown and me going to sleep for a few hours, then this is a real crap laptop.

    I do not know how there hasn't been an uproar or a recall from ASUS to bring this model back.. seriously, this is my second G752VS..


    What can I do... someone give me something here..

    https://discord.gg/2q73rpB for instant IM if anyone can support me. :f

    Man that sucks. Yeah if it doesn't work in the Bios, its gotta be some kind of hardware issue. Sounds like the place you are buying them from, I wonder if they got a bad batch?, or Asus QC is slipping. I was reluctant to buy a new Asus laptop after seeing some of the bleeding issues on the new displays. If you can, I would just swap it again. Bad luck for sure if this is your second. :/ Good luck.
    ALIENWARE R17 R5 - i7 8750H - GTX 1070 @ 1.9Ghz - 16GB DDR4 - NVMe 970 EVO 1TB - SSD 960 EVO 1TB
    SOLD: ASUS G703VI-XH74K
    RETIRED: ASUS G752VY-DH72
    RETIRED: ASUS G750JH DB71
    RETIRED:ASUS G74Sx DH72

  3. #3
    ROG Guru: White Belt Array
    Join Date
    Dec 2013
    Reputation
    10
    Posts
    95

    Hello there.

    My onboard keyboard stopped working today. I can only type If I connect an external USB keyboard. My laptop is the G752VS-XB72K OC Edition.

    Did you ever find a solution to this?

    I am on BIOS 310.

    I uninstalled and reinstalled the ATKPackage Version V1.0.0050 no change.
    I tried the ASUS Keyboard Adjustment Tool Version V1.0.3.0 however it fails every time I try it. I get an error "Failed to update the keyboards firmware".
    I tried a system restore to when it was working. No change.
    I tried rebooting in safe mode. On board keyboard still doesn't work.

    Any tips on what I can do to solve this?

    Thanks everyone!

  4. #4
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
    99
    Posts
    4,104

    Quote Originally Posted by The Cool Dude View Post
    Hello there.

    My onboard keyboard stopped working today. I can only type If I connect an external USB keyboard. My laptop is the G752VS-XB72K OC Edition.

    Did you ever find a solution to this?

    I am on BIOS 310.

    I uninstalled and reinstalled the ATKPackage Version V1.0.0050 no change.
    I tried the ASUS Keyboard Adjustment Tool Version V1.0.3.0 however it fails every time I try it. I get an error "Failed to update the keyboards firmware".
    I tried a system restore to when it was working. No change.
    I tried rebooting in safe mode. On board keyboard still doesn't work.

    Any tips on what I can do to solve this?

    Thanks everyone!
    If you don't have the keyboard In the BIOS then its hardware issue
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  5. #5
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
    Join Date
    Dec 2013
    Reputation
    61
    Posts
    1,644

    Quote Originally Posted by The Cool Dude View Post
    Hello there.

    My onboard keyboard stopped working today. I can only type If I connect an external USB keyboard. My laptop is the G752VS-XB72K OC Edition.

    Did you ever find a solution to this?

    I am on BIOS 310.

    I uninstalled and reinstalled the ATKPackage Version V1.0.0050 no change.
    I tried the ASUS Keyboard Adjustment Tool Version V1.0.3.0 however it fails every time I try it. I get an error "Failed to update the keyboards firmware".
    I tried a system restore to when it was working. No change.
    I tried rebooting in safe mode. On board keyboard still doesn't work.

    Any tips on what I can do to solve this?

    Thanks everyone!
    That sucks real hard TCD, sorry to say but I never fixed it. I marched right back to the store and got it swapped..

    The guy there was baffled himself.

    Also does your XSplit Caster key work? Top left key on the keyboard.

    And what do you remember doing before the keyboard died? Did you unplug power while shutting down?
    Last edited by Darnassus; 01-22-2018 at 06:48 AM.
    Gosh Blue Lady.. ❤

    JOIN THE ASUS T-SHOOT DISCORD <-- Clicky!

  6. #6
    ROG Guru: Orange Belt Array
    Join Date
    Nov 2012
    Reputation
    55
    Posts
    426

    Quote Originally Posted by The Cool Dude View Post
    Hello there.

    My onboard keyboard stopped working today. I can only type If I connect an external USB keyboard. My laptop is the G752VS-XB72K OC Edition.

    Did you ever find a solution to this?

    I am on BIOS 310.

    I uninstalled and reinstalled the ATKPackage Version V1.0.0050 no change.
    I tried the ASUS Keyboard Adjustment Tool Version V1.0.3.0 however it fails every time I try it. I get an error "Failed to update the keyboards firmware".
    I tried a system restore to when it was working. No change.
    I tried rebooting in safe mode. On board keyboard still doesn't work.

    Any tips on what I can do to solve this?

    Thanks everyone!
    CoolDude, I think you have the wrong BIOS loaded. The G752VSK laptop uses the 302 version BIOS. Check the ASUS download page for the G752VS and G752VSK differences.

    Good Luck

  7. #7
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
    Join Date
    Dec 2013
    Reputation
    61
    Posts
    1,644

    I've lost my keyboard AGAIN..


    .... I just did a mass driver update, now after a shutdown for the night, upon reboot my keyboard doesn't work either.. I'm pissed off.. going to try the keyboard adjustment tool and a system restore.. see if either works..

    Restore didn't work. Can't restore Windows for reasons unknown.. Keyboard Adjustment Tool fails on updating.

    The good news is at least it still works in the BIOS... so I still somewhat have a leg to stand on..
    Last edited by Darnassus; 01-25-2018 at 03:52 AM.
    Gosh Blue Lady.. ❤

    JOIN THE ASUS T-SHOOT DISCORD <-- Clicky!

  8. #8
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
    Join Date
    Dec 2013
    Reputation
    61
    Posts
    1,644

    Okay, seems the first time I lost my keyboard it was a hardware issue.. a complete kill of the keyboard. Didn't even work in the BIOS.

    Right now it's different. I reinstalled ATK and now have functionality back from my function keys. I can brighten up or lower keyboard, control volume, etc..

    I still cannot type though, so all I need to do is just find a working driver.. though they don't seem to exist. Trying to update the unknown device in device manager yields this problem.

    https://i.imgur.com/UzdznxA.png

    Think it's best to just reinstall Windows at this point since System Restore refuses to work for reasons unknown.. might try again in SAFE MODE.
    Last edited by Darnassus; 01-25-2018 at 12:20 AM.
    Gosh Blue Lady.. ❤

    JOIN THE ASUS T-SHOOT DISCORD <-- Clicky!

  9. #9
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
    Join Date
    Dec 2013
    Reputation
    61
    Posts
    1,644

    Reinstalled Win10, Keyboard is back.

    Do not use third party driver updaters, it will ruin you with the G752.
    Gosh Blue Lady.. ❤

    JOIN THE ASUS T-SHOOT DISCORD <-- Clicky!

  10. #10
    New ROGer Array
    Join Date
    Jan 2018
    Reputation
    10
    Posts
    4

    Angry

    Quote Originally Posted by Darnassus View Post
    Reinstalled Win10, Keyboard is back.

    Do not use third party driver updaters, it will ruin you with the G752.
    I really wish I had seen your post before yesterday. I have a GL502VS that I've been having massive problems updating Windows 10 on. I'm still stuck on Windows 10 version 1607 and no matter what I've tried, I can't get it to update. I read yesterday about device drivers might be causing it to hang, so I ran a program to update all my device drivers. Now the actual keyboard on my laptop won't work as a keyboard. I can use it in BIOS and I can use the function ability (volume up/down, brightness, etc) of the keys, but not the keyboard itself. I've downloaded the ASUS driver from their webpage; it won't install. I've tried using Windows to make it update; won't work. I've uninstalled it; does nothing. I can't roll it back. I can't find any other drivers.

    I bought my laptop because I travel a lot and like to game, and now the freakin' keyboard won't work.

    I'm so beyond unhappy.

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •