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  1. #1
    ROG Enthusiast Array Edward_Teach PC Specs
    Edward_Teach PC Specs
    MotherboardMaximus Formula IX
    Processor7700K
    Memory (part number)F4-3400C16Q-32GVK
    Graphics Card #1NVIDIA TITAN X PASCAL
    Graphics Card #2NVIDIA TITAN X PASCAL
    MonitorROG SWIFT PG279Q
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    CPU CoolerCorsair Hydro Series H115i Extreme
    CaseFractal Design Define S Black Window
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    RMA for a Formula ix board

    Well this sucks. Just got off the phone with asus and now I have to rma a motherboard that has been in use for three days. Don't understand what happened. It never showed any problems. I didn't even get started on the overclock yet. It won't start the boot process, just goes straight to code 00. Tried 3 other cpus, swapped the ram, reflashed the bios, and pulled the battery out. The tech made me do it all again on the phone and once he gave up, issued the rma. I hope I didn't fry my cpu, it clocked to 5.2 ghz. I did enable the xmp profile but it never crashed on me so I don't think that was the cause.Between this and the gpu problems I have had I am really starting to lose confidences in Asus. 3 gpus and now a motherboard, that's 4 out of 5 Asus products that have crapped out in the past year. Now i am nervous about how this is going to turn out. I have heard horror stories about Asus rma service and this time its outside the window of return to get it swapped or my money back. Today has completely sucked.

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
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    Hi Edward_Teach

    Sorry to hear what sounds like your motherboard died. Code 00 usually points to a dead motherboard or cpu and since you've tried three cpu's we can lean strongly toward the motherboard. It sometimes can be a psu issue too, you could double check the 8-pin cpu power cable is secured into place.

    I agree with you, that sucks.

  3. #3
    ROG Enthusiast Array Edward_Teach PC Specs
    Edward_Teach PC Specs
    MotherboardMaximus Formula IX
    Processor7700K
    Memory (part number)F4-3400C16Q-32GVK
    Graphics Card #1NVIDIA TITAN X PASCAL
    Graphics Card #2NVIDIA TITAN X PASCAL
    MonitorROG SWIFT PG279Q
    Storage #1Samsung 850 PRO - 512GB(X3)
    CPU CoolerCorsair Hydro Series H115i Extreme
    CaseFractal Design Define S Black Window
    Power SupplyEVGA SuperNOVA 1000 G3
    Mouse ROCCAT Nyth

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    Quote Originally Posted by Nate152 View Post
    Hi Edward_Teach

    Sorry to hear what sounds like your motherboard died. Code 00 usually points to a dead motherboard or cpu and since you've tried three cpu's we can lean strongly toward the motherboard. It sometimes can be a psu issue too, you could double check the 8-pin cpu power cable is secured into place.

    I agree with you, that sucks.
    All the fans and lights came on but i could try another cpu cable but the cable was fully clipped in. I have been entertaining myself reading Asus rma stories and the reviews on the place in Indiana where they want me to send it. Not very comforting but I guess it will help me prepare for the worst. I didn't see any bent pins in the socket either. What bothers me is I am sending what is basically a 3 day old motherboard and will get returned a broken one that was fixed as a replacement.. At least that was what was hinted at to me on the phone. Thats not what I paid $400 for. This process will be what decides my future purchases from Asus 4 out of 5 items returned. I like Asus but this is either the worst case of bad luck or a really bad quality control issue. Thank god my formula 8 board still works or else I would be without a system at all.

    Just set it back up to swap cpu cable. No luck there.

  4. #4
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
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    All right

    Yeah it's looking like the motherboard went faulty.

    Keep us updated on the RMA status, if you have any problems or it's taking exceptionally long I will forward this to an administrator.

  5. #5
    ROG Enthusiast Array Edward_Teach PC Specs
    Edward_Teach PC Specs
    MotherboardMaximus Formula IX
    Processor7700K
    Memory (part number)F4-3400C16Q-32GVK
    Graphics Card #1NVIDIA TITAN X PASCAL
    Graphics Card #2NVIDIA TITAN X PASCAL
    MonitorROG SWIFT PG279Q
    Storage #1Samsung 850 PRO - 512GB(X3)
    CPU CoolerCorsair Hydro Series H115i Extreme
    CaseFractal Design Define S Black Window
    Power SupplyEVGA SuperNOVA 1000 G3
    Mouse ROCCAT Nyth

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    Quote Originally Posted by Nate152 View Post
    All right

    Yeah it's looking like the motherboard went faulty.

    Keep us updated on the RMA status, if you have any problems or it's taking exceptionally long I will forward this to an administrator.
    Thank you. Maybe it will turn out alright. I shouldn't assume the worst until it happens. They told me 5 to 10 days once they receive it. That's not to bad.

  6. #6
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
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    You're welcome

    That's a reasonable time, get it shipped off tomorrow if you can.

    It's a nice feeling to have a back up motherboard and this should make it much less painful.

  7. #7
    ROG Enthusiast Array Edward_Teach PC Specs
    Edward_Teach PC Specs
    MotherboardMaximus Formula IX
    Processor7700K
    Memory (part number)F4-3400C16Q-32GVK
    Graphics Card #1NVIDIA TITAN X PASCAL
    Graphics Card #2NVIDIA TITAN X PASCAL
    MonitorROG SWIFT PG279Q
    Storage #1Samsung 850 PRO - 512GB(X3)
    CPU CoolerCorsair Hydro Series H115i Extreme
    CaseFractal Design Define S Black Window
    Power SupplyEVGA SuperNOVA 1000 G3
    Mouse ROCCAT Nyth

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    Quote Originally Posted by Nate152 View Post
    You're welcome

    That's a reasonable time, get it shipped off tomorrow if you can.

    It's a nice feeling to have a back up motherboard and this should make it much less painful.
    Well, it's in Fed Ex hands now. The service center in Indiana should have it within a week. I will update when I hear something.

  8. #8
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
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    Awesome, yeah it will take a few days to ship and a few days to ship back. I'd expect it back around 2 - 2 1/2 weeks 3 at the very latest.

    Thank you for the update.

  9. #9
    ROG Enthusiast Array Edward_Teach PC Specs
    Edward_Teach PC Specs
    MotherboardMaximus Formula IX
    Processor7700K
    Memory (part number)F4-3400C16Q-32GVK
    Graphics Card #1NVIDIA TITAN X PASCAL
    Graphics Card #2NVIDIA TITAN X PASCAL
    MonitorROG SWIFT PG279Q
    Storage #1Samsung 850 PRO - 512GB(X3)
    CPU CoolerCorsair Hydro Series H115i Extreme
    CaseFractal Design Define S Black Window
    Power SupplyEVGA SuperNOVA 1000 G3
    Mouse ROCCAT Nyth

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    I guess Asus can't fix my MB so they are sending out a recertified MB. What is a recertified motherboard? When I asked, the tech basically said that it is a motherboard that they had laying around. It's not a new motherboard but it's not a fixed motherboard either. Can anyone clarify this for me?

  10. #10
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
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    Quote Originally Posted by Edward_Teach View Post
    I guess Asus can't fix my MB so they are sending out a recertified MB. What is a recertified motherboard? When I asked, the tech basically said that it is a motherboard that they had laying around. It's not a new motherboard but it's not a fixed motherboard either. Can anyone clarify this for me?
    It could be an open box return. The buyer could have returned it for any number of reasons so when the merchant sends it back ASUS will recertify it to make sure there is nothing actually wrong with the board. It's also possible that a customer RMA'd the board but there wasn't anything actually wrong with it.
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