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  1. #1
    New ROGer Array
    Join Date
    Sep 2017
    Reputation
    10
    Posts
    2

    Exclamation GPU RMA is just.... Gone

    Hello,

    I'm at a bit of loss of what's going on with my STRIX-GTX1070-O8G RMA that I started on the Sept 6th and delivered via UPS to ASUS on Sept 11.

    I've been checking the status daily since it was received and up until I checked last Friday, the status went from "Being Repaired" to "Material/Spare Parts Shortage" since the time it was received by ASUS.

    Now when I check the status using the same website and same serial number and RMA number that I have saved to copy and paste into the status check page, it says
    The system can't find records of your inquiry!

    I'm at a lost of what/when (IF?) I will get the card (or replacement) back. Did I just dump $450 into burning barrel?

  2. #2
    Ex-employee Array
    Join Date
    Jun 2020
    Reputation
    108
    Posts
    2,154

    Hi there,

    Please send me a PM with the following information and I can have our service team follow up on this case for you:
    Product S/N:
    RMA#:
    Case ID#:

    Thanks.

  3. #3
    New ROGer Array
    Join Date
    Sep 2017
    Reputation
    10
    Posts
    2

    Courtesy update:

    A replacement card showed up on Sept 20th from FedEx and works great.

    RMA status is still missing but I'm guessing it's because it was replaced with a completely different card.

    Thanks Bahz for your assistance.

  4. #4
    ROG Enthusiast Array xkm121 PC Specs
    xkm121 PC Specs
    MotherboardSabertooth X99
    Processor5820K
    Memory (part number)ADATA 32GB DDR4-2800
    Graphics Card #1Sapphire R9 FuryX

    Join Date
    Nov 2015
    Reputation
    10
    Posts
    44

    Wish I am as lucky as you.

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