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  1. #1
    ROG Enthusiast Array
    Join Date
    Jul 2017
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    ASUS G752VS: Long standing issue with ELAN touchpad

    Today I sent the following email to ASUS support:

    26 September 2017

    Quite a long time ago it's been reported that there's a serious issue with the ASUS G752VS laptop equipped with ELAN touchpad - regardless of which operating system is in use.
    Problem is still unsolved: while in Linux the ELAN touchpad starts functioning only after resume from suspend, in Windows the opposite happens - ELAN touchpad stops functioning after resume from suspend!

    The good news is that some smart people created a glorious fix for ASUS G752VS touchpad issue. It's been reported that the mentioned fix works both in Windows and Linux:

    =========
    Patch:
    http://www.share-online.biz/dl/E5NEO8QOUVO

    Windows:
    https://rog.asus.com/forum/showthrea...ad-Gesture-Fix

    Linux (comments #130 and 134) :
    https://bugs.launchpad.net/ubuntu/+s...x/+bug/1653456

    =========

    The bad news is that it is not an official ASUS fix, and that the patch eventually contains a virus.

    As an owner of G752VS laptop for which I paid the not so small amount of 2400 euro, I'm very interested to know if ASUS intents to officially fix the long standing issue with ELAN touchpad in the foreseeable future?

    Thanks in advance for any replies,
    worried Customer.

  2. #2
    ROG Enthusiast Array
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    Jul 2017
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    Here's ASUS's response:

    Dear valued customer,
    Thank you for contacting Asus, my name is xxx and I will try my best to assist you with your current situation.
    Regarding your below request, unfortunately, we do not have any official reports about the products touchpad.
    If possible (from windows OS) please uninstall the "Asus ATK package" and "Asus smartgesture utility" drivers and install the drivers from the below links.

    http://dlcdnet.asus.com/pub/ASUS/nb/...996.1504683743

    http://dlcdnet.asus.com/pub/ASUS/nb/...996.1504683743

    http://dlcdnet.asus.com/pub/ASUS/nb/...996.1504683743

    Please also make sure that the BIOS is updated to the latest version by using the utility winflash.
    Please inform us if after the above and restarting your computer the problem persists.

  3. #3
    New ROGer Array sharndowg PC Specs
    sharndowg PC Specs
    Laptop (Model)ROG G752VS
    MotherboardBIOS 310
    ProcessorIntel Core i7-6820HK
    Memory (part number)HyperX Impact 2400MHz CL14 DDR4
    Graphics Card #1Nvidia GTX 1070 8GB GDDR5
    Monitor17.3" 75Hz G-SYNC
    Storage #1Samsung SM961 NVMe 256GB
    Storage #2Cruical MX300 1TB M.2 SSD
    Mouse Logitec MX Master
    Headset Razer Kraken Chroma
    OS Windows 10 Pro 64-bit

    Join Date
    Sep 2017
    Reputation
    10
    Posts
    15

    Working fix currently live


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