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  1. #1
    New ROGer Array Poison [BLX] PC Specs
    Poison [BLX] PC Specs
    MotherboardAsus VII Impact
    ProcessorIntel Pentium G3258 (4.7GHz@1.412v adaptive)
    Memory (part number)F3-2133C10D-16GSR (G.SKILL Sniper 2x8GB DDR3 2133)
    Graphics Card #1EVGA GTX980 SC (w/ EK-FC980 GTX)
    Storage #1WD VelociRaptor WD3000BLFS 300GB 10000 RPM
    CPU CoolerEK-FB ASUS M6I
    CaseEVGA Hadron Hydro
    Power SupplyEVGA 500W 80+ Gold (1U, bundled with case)
    OS Windows 8.1 64bit ('cause games)
    Network RouterIntel Q6600, 4GB ram, P5K Deluxe, Gentoo Linux

    Join Date
    Mar 2015

    Post-RMA accessory return request issue

    My VII Impact board went in for RMA (#USPCH50840) back in late May (delivered May 26th), and the turnaround on that part of the process was less than a week. No problems *at all* there. Other than a quick "does this one post?" test when the replacement got to me, I didn't have time to work on that rebuild, so I didn't get around to putting in the request for return of the M.2/Wifi and Audio daughter boards until July 26th, and paid the invoice for it that same day (Service No=N170764586). Since then, I've only received updates when I've explicitly prodded for them, once to find out on Sept 14th that "Our Repair Facility does not have replacement M.2, wi-fi and audio daughter boards in stock. I have requested our other facility if they can ship to you. If any issues we will let you know. Sorry for inconvenience." and again Sept 22nd with "I am following up with RMA department if they have these parts, replacement M.2, wi-fi and audio daughter boards in stock to ship to you. Once we have an update you will be notified."

    Any chance I could get some help tracking down a resolution to this one? Thanks!

  2. #2
    ASUS HQ Service Rep Array Bill@ROG's Avatar
    Join Date
    Dec 2015

    Hello Poison [BLX]
    Thank you for your inquiry.
    I've passed your case over to our service team.
    They will be in contact as soon as they have more information on your request, thank you

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