Rgb keyboard issue gl553d

[mmohamed2]

It is not because the lamp is red also the power button, it is because the colors get mixed in the software and after that be send to your computers firmware.
The color database is placed on a chip on your motherboard. If you could get access to this in your BIOS, if not locked, you could reset this database.
They have send the issue to level. 2 (Tech team) and will look into this problem, i will get a update from them here tomorrow.
They are currently working on a fix.

ok thank you Simon

[Simon942]

OF course. And yes they are still looking for a fix. And they say thanks.

THE END

[mmohamed2]

Hi Simon,

Any update?

Can you provide me where i can check if there's any news about the issue?

thank you

[Simon942]

Hi Simon,

Any update?

Can you provide me where i can check if there's any news about the issue?

thank you

Sorry Asus Tech Team, had not solved the issue yet, but i have called them, and they had said the update is in progress. New software will clean the Keyboard memory chip, and will solve the problem in this way.

Regards Simon

[mmohamed2]

Sorry Asus Tech Team, had not solved the issue yet, but i have called them, and they had said the update is in progress. New software will clean the Keyboard memory chip, and will solve the problem in this way.

Regards Simon

Can you please provide me a link where you chat with'em about the issue
Thank yoy Simon

[Simon942]

Can you please provide me a link where you chat with'em about the issue
Thank yoy Simon

Hello

I do on mail, sorry.

[mmohamed2]

I will check with them
thanks

[Simon942]

I will check with them
thanks

Nice . Thank you, i really hope we reciveve a fix soon!

[mmohamed2]

Hi Simon,

Can you please ask them if changing the keyboard will fix the issue? because i didn't get reply from them

[bestasensual]

i think its hardware problem