Had program problem happen on one of my purchases, returned from RMA, Reformat / instal was on the description and my programs either half worked or wouldnt install at all ...
Basically you can send it back, something went wrong with the reformat Asus did, didnt clear the disk all the way, or something went wrong during the Reimage
Win10 still allows use and creation of System Images, when you first used the laptop if you created a backup image on DVD's or better external SSD, you could just plug in an reimage yourself back to day one.
Its a good practice to get into when first learning a new system. i used over 50-Dvd's on my last purchase and going into windows-10, now its cake walk point click drag/drop re-calibrate. NP
