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  1. #1
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    Asus disappointed us.

    We bought the Crosshair VI Hero motherboard because we believe in the quality of Asus.
    But we certainly understood that. You see us as just money.
    We are not customers!

    If you thought of us, you should try to solve the following problems.

    1-) Cold Boot Bug
    2-) The problem of not being able to run high frequency RAM
    3-) Suddenly, processor fans or liquid cooling pump shutdown problem
    4-) Continuous collapse of the Aura program
    5-) Unstable Fan Xpert problem

    You have not produced any real solutions to solve these problems! In fact, you are no longer interested in all these problems.

    We are sure you are now interested in the X470 and Z370 editions. However, this motherboard did not last for more than a year.

    I finally sent the motherboard back.

    I'm tired of out-of-date driver packages and never-ending problems.

    Never forget that! Money does not mean everything!

    Finally, I recommend you to make a motherboard that can be opened in one go.

  2. #2
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    Cold boot

    They say, bug with cold boot will soon be repaired. The rest of the motherboard manufacturers are likely to have no less problems.

  3. #3
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    Quote Originally Posted by Mete Gokturk View Post
    I recommend you to make a motherboard that can be opened in one go.
    I don't understand what you mean by this.
    "All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

    [/Korth]

  4. #4
    New ROGer Array voreo PC Specs
    voreo PC Specs
    MotherboardCrosshair VI Hero
    ProcessorR5 1600
    Memory (part number)CMK16GX4M2D3200C16
    Graphics Card #1MSI Gaming X RX 480 8G
    Storage #1Samsung 850 Evo
    Storage #2WD Black 1TB
    CaseCM Mastercase Maker 5
    Power SupplyEVGA Supernova G2 850W
    Keyboard Logitech G710+
    Mouse Logitech G502
    Headset Logitech G430
    Headset/Speakers Logitech Z506
    OS Windows 10
    voreo's Avatar
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    Quote Originally Posted by Mete Gokturk View Post
    We bought the Crosshair VI Hero motherboard because we believe in the quality of Asus.
    But we certainly understood that. You see us as just money.
    We are not customers!

    If you thought of us, you should try to solve the following problems.

    1-) Cold Boot Bug
    2-) The problem of not being able to run high frequency RAM
    3-) Suddenly, processor fans or liquid cooling pump shutdown problem
    4-) Continuous collapse of the Aura program
    5-) Unstable Fan Xpert problem

    You have not produced any real solutions to solve these problems! In fact, you are no longer interested in all these problems.

    We are sure you are now interested in the X470 and Z370 editions. However, this motherboard did not last for more than a year.

    I finally sent the motherboard back.

    I'm tired of out-of-date driver packages and never-ending problems.

    Never forget that! Money does not mean everything!

    Finally, I recommend you to make a motherboard that can be opened in one go.
    Really only 4 & 5 are asus exclusive problems.

  5. #5
    ROG Guru: Yellow Belt Array unknownmiscreant PC Specs
    unknownmiscreant PC Specs
    Laptop (Model)Dell E430s (i7)
    MotherboardCrosshair VI Hero
    ProcessorRyzen 7 1700X
    Memory (part number)F4-3200C14D-16GFX (Currently clocked 3466MHz)
    Graphics Card #1EVGA GTX1070 FTW
    Sound CardAsus Strix Soar
    Monitor2x Dell U2412M
    Storage #1Intel 540s
    Storage #2Intel 520
    CPU CoolerEK Supremacy Evo
    CaseCorsair 460x
    Power SupplyEVGA 850 G2
    Keyboard Logitech G610 Cherry MX Brown
    Mouse Logitech G502
    Mouse Pad Logitech G640
    Headset/Speakers Custom built sound system
    OS Win 10
    Network RouterNetgear Nighthawk

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    Quote Originally Posted by voreo View Post
    Really only 4 & 5 are asus exclusive problems.
    Totally agree. Using the water temp headers causes the fans to become uncontrollable and the pump to behave very randomly.

    I have posted numerous threads, filled out their bug report form and contacted Asus support.

    NOTHING.
    Its not a problem with my hardware, I have tested everything. The fault is directly linked to water temp headers.

    Even not using the water temp headers, my fans still have a blip or two a day, but its not a huge deal. Really they need to spend some time sorting out the fan control and cold boot issues. But I think they are waiting on AMD for AGESA1.0.0.7 before they can fix cold boot.

  6. #6
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    ASUS Aura is not really an exclusive problem. MSI Mystik Light, Gigabyte Fusion/Aorus, and ASRock RGB are all buggy and moody (and all have bad SDKs) as well.
    It's because RGB LED stuff is a bolt-on. It's a burden slaved onto existing motherboard hardware parts, it's not given its own little corner full of dedicated hardware parts.
    Observe Aura's intensity shifts or colour transitions carefully and you (or at least your smartphone camera) can visually detect how rough and choppy the RGB PWM increments really are. Same with the RGBs on competitor mobos.

    So while Aura could (and should) certainly be improved, it's still not doing any worse than the best the competition can offer. And in the end the software will always be limited by the hardware.
    "All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

    [/Korth]

  7. #7
    ROG Enthusiast Array sadaharu PC Specs
    sadaharu PC Specs
    MotherboardAsus Crosshair VI Hero
    ProcessorRyZen 7 1700x
    Memory (part number)F4-3200C14D-16GFX
    Graphics Card #1Sapphire HD7970 OC.
    MonitorASUS VX229H 21.5" FHD (1920x1080)
    Storage #1Transcend 220S 480 GB
    Storage #2WD 3.5" 1TB Caviar Blue SATA 3.0 7200Rpm 64MB Cache
    CPU CoolerCorsair H115i
    CaseNzxt h440 Matte Black
    Power SupplyCorsair GS800 80 PLUS® Bronze
    Keyboard Everest Rampage KM-R7 Keyboard
    Mouse Everest Rampage KM-R7 Mouse
    Headset Beats Solo 2
    Mouse Pad M.K. Atatürk Signature Special Black Edition
    Headset/Speakers MICROLAB M-200 (2+1) Piano Black Speaker
    OS Windows 10 Pro

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    Sakin ol bro.

    ASUS got the %45 of mobo marketshare.

    They are the biggest and the most valuable company in this area. They dever it ? Maybe.

    I got your frustration and i believe you are right.

    But I might have some solutions for you.

    1-) Cold Boot Bug
    - I have nothing to say about it.

    2-) The problem of not being able to run high frequency RAM
    Buy G.Skill Flare X. They run stable as f..k. Other ram kits not given on QVL list will always cause problem.

    3-) Suddenly, processor fans or liquid cooling pump shutdown problem.
    If you have corsair. Use Corsair Link and link it to your mobo's usb. Select silent mode. Delete everting else related to the fans like al suite or etc.
    Buy some cheap fan controller. Plug it into your mobo's PWM fan control plug.
    Go into bios. Select q fan control. Then select pwm - quiet.

    Shutdown is related to conflicting softwares. Delete em all. Except your Corsair Link or other software which you are using Nzxt or etc.

    4-) Continuous collapse of the Aura program
    Delete it completely. Uninstall it and then go to C:Program files or whereever you put it. Delete the file with shift+delete.
    Delete lighting service from same file directory after closing all services related to it with device manager.
    Download the one before the last AURA. Setup it. It will work ı guess.

    5-) Unstable Fan Xpert problem
    Delete it. AL Suite is just a piece of ...

    Im summary. Learn how to control everything with your BIOS. Not some softwares.
    Everytime you uninstall something use CCleaner to wipe out all remanings. Or you can just use IOBit uninstaller.

    I hope it works for you.
    I solved most of my problems with those solutions.
    Last edited by sadaharu; 10-08-2017 at 12:44 PM.

  8. #8
    ROG Guru: Yellow Belt Array unknownmiscreant PC Specs
    unknownmiscreant PC Specs
    Laptop (Model)Dell E430s (i7)
    MotherboardCrosshair VI Hero
    ProcessorRyzen 7 1700X
    Memory (part number)F4-3200C14D-16GFX (Currently clocked 3466MHz)
    Graphics Card #1EVGA GTX1070 FTW
    Sound CardAsus Strix Soar
    Monitor2x Dell U2412M
    Storage #1Intel 540s
    Storage #2Intel 520
    CPU CoolerEK Supremacy Evo
    CaseCorsair 460x
    Power SupplyEVGA 850 G2
    Keyboard Logitech G610 Cherry MX Brown
    Mouse Logitech G502
    Mouse Pad Logitech G640
    Headset/Speakers Custom built sound system
    OS Win 10
    Network RouterNetgear Nighthawk

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    Quote Originally Posted by Korth View Post
    ASUS Aura is not really an exclusive problem. MSI Mystik Light, Gigabyte Fusion/Aorus, and ASRock RGB are all buggy and moody (and all have bad SDKs) as well.
    It's because RGB LED stuff is a bolt-on. It's a burden slaved onto existing motherboard hardware parts, it's not given its own little corner full of dedicated hardware parts.
    Observe Aura's intensity shifts or colour transitions carefully and you (or at least your smartphone camera) can visually detect how rough and choppy the RGB PWM increments really are. Same with the RGBs on competitor mobos.

    So while Aura could (and should) certainly be improved, it's still not doing any worse than the best the competition can offer. And in the end the software will always be limited by the hardware.
    I can second that. The output sucks. When I was making my own add on module for Aura to sync with some corsair fans and individually addressable led strip, I had to add smoothing caps to the ADC pins of the micro to stop everything randomly changing color. It sort of worked, but every 2 seconds or so, the output changed to white. I could get you some oscilloscope screen caps of the outputs if you want.

    The Aura fix detailed above works. I did it a couple of days after I installed the new version. As for the other issues, I don't use corsair link or NZXT, only ai suite, and have no issues with shutdown/fans randomly turning off.

    Uninstalling AI suite is on my todo list. I'll probably do it tomorrow. It really is a piece of ... I haven't found anything it does well.

    Its only the water temp headers and cold boot issues left for me.

    Flare X is rock solid. I've been running 2x8GB 3466MHz CL14 1T no issues for around 2 months now.

    Although for me, with erp disabled, the cold boot bug only occurs when I switch the PSU off.
    Last edited by unknownmiscreant; 10-08-2017 at 01:01 PM.

  9. #9
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    Quote Originally Posted by unknownmiscreant View Post
    I can second that. The output sucks. When I was making my own add on module for Aura to sync with some corsair fans and individually addressable led strip, I had to add smoothing caps to the ADC pins of the micro to stop everything randomly changing color. It sort of worked, but every 2 seconds or so, the output changed to white. I could get you some oscilloscope screen caps of the outputs if you want.
    I had the same issue when building a Tinkerboard-based hardware monitor/controller, lol. I ended up building an "LED distributor":
    Attachment 67952
    Click image for larger version. 

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Views:	2 
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ID:	67953
    The part looks much better, of course, when installed under its printed plastic fixture. The (4x1000uF/10V and 2x2200uF/20V) smoothing caps work perfectly, without any random colour skews or white flickers. I was originally thinking of building two of these (one for each RGB header) but it turned out one was already overkill. I've measured up to ~2.25A capacity before it passes enough load up to the mainboard to introduce visual RGB artifacts during transitions, although (embarassingly) I've never had more than 300mA worth of RGB EL-Wire feeding off it, lol.

    Original design isn't mine, I adapted it from something I found a long time ago (and can't find again) on MDPC.
    Last edited by Korth; 10-08-2017 at 01:54 PM.
    "All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

    [/Korth]

  10. #10
    New ROGer Array
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    Problems

    I've tried all the suggested solutions before.

    I've formatted the windows operating system many times. I did routine cleaning and maintenance work with Ccleaner and Advanced Sytem Care programs.

    My memory kits have QVL list: G.SKILL F4-3200C14D-16GTZ 16GB (8GB * 2) SS 14-14-14-34 1.35V

    Power supply: Seasonic 860W Platinum.

    I always update my Bios versions. But I said it in the first message. None of these problems are solved.

    I made the bios settings default. The system can not boot even at 2133Mhz.
    I enter the Bios interface again. I select the memory frequency to 3200 MHz. I select and record DRAM Voltage and Dram Boot Voltage 1.35V. This time it's booting at 3200Mhz. But when I turn off the PSU and turn it back on again, unfortunately it still boots at 1833Mhz.

    I have considered and implemented many suggestions for this problem. But the Cold Boot problem has always existed.

    A much worse problem began: The processor fan or liquid cooling pump stopped working for an unknown reason. When I restarted the system, it was starting to work.

    I've investigated this problem. Many users like me have experienced this problem before.
    This problem was occasionally repeated in different BIOS versions.

    When I updated to 1501 Bios version, motherboard did not open again. I booted with Safe Boot. The Bios default seemed problem-free. But he did not boot normally. Then the system did not open at all.

    I reset the bios chip several times. Bios battery out. I made Clear CMOS. I made Bios Flashback. But in no way did I solve this problem.

    The problem of stopping the processor fan or liquid cooling pump was as follows.

    The Wraith Spire CPU fan stopped for no reason. I bought NZXT Kraken X52 liquid cooling. But after a while the liquid cooling pump started to stop. I started to live with this problem on many bios versions. And there are other users who are experiencing this problem. Many users do not know this problem. Because sometimes this problem is happening.


    I think there are very serious chronic problems of the Asus Crosshair VI Hero motherboard.

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