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  1. #1
    New ROGer Array GamingDj PC Specs
    GamingDj PC Specs
    Laptop (Model)G752VS
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    [Claymore] Numpad buttons miscolored

    Hello. I have a problem. Some of the keys are miscolored. I mean, if I set my keyboard to, say, a static red (does not matter if from Armoury or by pressing the FN + RGB buttons) , and I decrease my brightness via FN + Arrows, my whole keyboard is red, but on the numpad, the * , 3, 6 and . DEL buttons are pink. Same with any other color. Always these keys on my numpad are miscolored. On full brightness, it's barely visible, but the more you decrease it, the more visible the color difference becomes. Also, if I turn the lighting completely, and i leave the numpad unlocked (working), the * button lights up blue. You can only see these miscolorations in the dark, which is very frustrating for someone who wants to use the keyboard at night, with the LEDs dimmed.

    This problem started possibly after a firmware update, bevcause I have only noticed it recently. I am running the latest Software and Firmware.

    I own this keyboard from July, and I bought it new. Serial number starts with G. It has not ever suffered fall or water damage. I have tried reinstalling the software, changing USB port, USB cable, the problem persists. This is unacceptable on the most expensive keyboard on the market.

    EDIT: Not only if the LEDs are in static mode, but on all modes. It's the most visible in breathing mode.
    Last edited by GamingDj; 10-11-2017 at 06:38 PM.

  2. #2
    New ROGer Array GamingDj PC Specs
    GamingDj PC Specs
    Laptop (Model)G752VS
    MotherboardASUS Maximus VIII Hero
    ProcessorIntel Core i5 6600K @ 4.5GHz
    Memory (part number)8Gb HyperX 2133MHz CL14
    Graphics Card #1Sapphire HD 5830
    MonitorASUS VG248QE
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    2 days and no responses? I take it that nobody actually cares or tested my issue. I swear to God, I should have bought the K95 Platinum... I had to RMA my Zenfone 2 and my Maximus VIII Hero so far. I won't RMA my keyboard. I will just sell it used to some other idiot that thinks the most expensive = the best. I'm very disappointed with Asus and their product quality. My 30$ Logitech keyboard worked without any problems for 3 years, and this one starts to have issues after 4 months. Nice.

  3. #3
    ASUS HQ Service Rep Array Bill@ROG's Avatar
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    Hello GamingDj
    Do you have any photos showing this issue?
    Also, can you tell me which version of the software and firmware are you using currently?
    Thank you

  4. #4
    New ROGer Array GamingDj PC Specs
    GamingDj PC Specs
    Laptop (Model)G752VS
    MotherboardASUS Maximus VIII Hero
    ProcessorIntel Core i5 6600K @ 4.5GHz
    Memory (part number)8Gb HyperX 2133MHz CL14
    Graphics Card #1Sapphire HD 5830
    MonitorASUS VG248QE
    Storage #1HyperX 120Gb SSD
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    Quote Originally Posted by Bill@ASUS View Post
    Hello GamingDj
    Do you have any photos showing this issue?
    Also, can you tell me which version of the software and firmware are you using currently?
    Thank you
    Hello. Of course.

    Picture 1 shows the keyboard at full brightness. It's barely visible, maybe not even noticeable.
    Picture 2 is decreased brightness by FN + ARROW DOWN. It starts to get visible.
    Picture 3 is again decreased, it's even more visible.
    Picture 4 shows the keyboard with the lowest brightness. The color difference is obvious.

    Please note IRL the difference is much bigger. My phone's camera is just not sensitive enough.
    Also, observe that the LEDs of the Numpad are less bright than the keyboard's.

    I've included Software and Firmware version. It's the latest available.

    I've also made a video showing it in breathing mode: https://youtu.be/H_XAWtlxH8U
    Miniatura de Adjuntos Miniatura de Adjuntos 1.jpg  

    2.jpg  

    3.jpg  

    4.jpg  

    Capture.JPG  

    Last edited by GamingDj; 10-22-2017 at 12:18 PM.

  5. #5
    Administrator Array MasterC@ROG's Avatar
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    Thanks for taking some pictures, we'll have the team look at it.

  6. #6
    Administrator Array MasterC@ROG's Avatar
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    Hi GamingDj,

    A newer version of Armoury was released 10 days ago (version 1.09.22), please update that and the firmware for the 80%, can you give that a try?
    Click image for larger version. 

Name:	Keyboard and software update.PNG 
Views:	41 
Size:	22.2 KB 
ID:	68480

    Link to support page:
    https://www.asus.com/us/Keyboards-Mi...Desk_Download/

    Did you check if RGB is at R:255, G:0, B:0?

  7. #7
    New ROGer Array GamingDj PC Specs
    GamingDj PC Specs
    Laptop (Model)G752VS
    MotherboardASUS Maximus VIII Hero
    ProcessorIntel Core i5 6600K @ 4.5GHz
    Memory (part number)8Gb HyperX 2133MHz CL14
    Graphics Card #1Sapphire HD 5830
    MonitorASUS VG248QE
    Storage #1HyperX 120Gb SSD
    Storage #2Seagate 1Tb HDD
    CPU CoolerNZXT Kraken X41
    CaseNZXT H440 Black-Red
    Power SupplySpire Black Moon 650W
    Keyboard ROG Claymore - Brown Switches
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    Quote Originally Posted by MasterC@ASUS View Post
    Hi GamingDj,

    A newer version of Armoury was released 10 days ago (version 1.09.22), please update that and the firmware for the 80%, can you give that a try?
    Click image for larger version. 

Name:	Keyboard and software update.PNG 
Views:	41 
Size:	22.2 KB 
ID:	68480

    Link to support page:
    https://www.asus.com/us/Keyboards-Mi...Desk_Download/

    Did you check if RGB is at R:255, G:0, B:0?
    I did update. I do have it on 255,0,0 . Not that it has any connection to my issue, as it's the NUMPAD that's faulty. The issue persists. Maybe you guys could check on the numpad, too. I mean, I get it. Most people got the Claymore Core, and that's cool. But you are literally ignoring the keypad. Listen to me. I don't want to be an a**hole. But did any of you at the support team check on the numpad? I mean, come on, everybody that's reading this message right now, switch your LEDs to red and the LED mode to breathing. Tell me and the others, do you have the same issue? Is my case unique? Please also post the Serial Number lettering (how does it start, mine starts (GBMP....)

  8. #8
    New ROGer Array GamingDj PC Specs
    GamingDj PC Specs
    Laptop (Model)G752VS
    MotherboardASUS Maximus VIII Hero
    ProcessorIntel Core i5 6600K @ 4.5GHz
    Memory (part number)8Gb HyperX 2133MHz CL14
    Graphics Card #1Sapphire HD 5830
    MonitorASUS VG248QE
    Storage #1HyperX 120Gb SSD
    Storage #2Seagate 1Tb HDD
    CPU CoolerNZXT Kraken X41
    CaseNZXT H440 Black-Red
    Power SupplySpire Black Moon 650W
    Keyboard ROG Claymore - Brown Switches
    Mouse Mionix Castor
    Headset HyperX Revolver
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    Headset/Speakers Logitech Z506
    OS Windows 10 Pro x64

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    I'm trying to work with you guys, but the issue is not on my side. Could be a faulty numpad simply, or it could be your firmware that caused the issue. Please, the support guys reading this, turn off the lights in your office, and test my issue.

  9. #9
    New ROGer Array GamingDj PC Specs
    GamingDj PC Specs
    Laptop (Model)G752VS
    MotherboardASUS Maximus VIII Hero
    ProcessorIntel Core i5 6600K @ 4.5GHz
    Memory (part number)8Gb HyperX 2133MHz CL14
    Graphics Card #1Sapphire HD 5830
    MonitorASUS VG248QE
    Storage #1HyperX 120Gb SSD
    Storage #2Seagate 1Tb HDD
    CPU CoolerNZXT Kraken X41
    CaseNZXT H440 Black-Red
    Power SupplySpire Black Moon 650W
    Keyboard ROG Claymore - Brown Switches
    Mouse Mionix Castor
    Headset HyperX Revolver
    Mouse Pad ROG Sheath
    Headset/Speakers Logitech Z506
    OS Windows 10 Pro x64

    Join Date
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    Do I have to start cursing again to get a response?

  10. #10
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
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    Quote Originally Posted by GamingDj View Post
    Do I have to start cursing again to get a response?
    Cursing won't result in a firmware patch, but it might get you banned. I deleted your last post. Keep it clean please. If you dodge the swear filter again I will have to ban you.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

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