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  1. #1
    ROG Guru: Yellow Belt Array lightknightrr PC Specs
    lightknightrr PC Specs
    MotherboardAsus Crosshair VI Hero WiFi
    ProcessorAMD Ryzen-7 1800X
    Memory (part number)F4-3200C14D-32GTZ
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    CaseThermaltake Chaser Mk-1 (Modified)
    Power SupplyThermaltake Toughpower DPS G RGB 1500W Titanium
    Keyboard Corsair K95 RGB PLATINUM
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    lightknightrr's Avatar
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    Post NZXT Powered Internal USB Hub -> Possible BIOS lockup issues / freezes; Windows crash

    This is an intermittent bug, but does seem to be traced back to this hub. Background: since Asus gave us only 2 internal USB 2.0 ports, and many of us are using cases with at least 2 external case USB 2.0 connectors with internal headers, plus something like a water-cooled processor (which has a USB cable for feedback, thank you Corsair) and possibly something like a USB cable from the power supply (for power use feedback, thank you Thermaltake), 2 internal USB 2.0 ports are not enough. Solution? Use an internal hub to expand the number of ports. Better solution? Use a 'powered' internal hub, because powered is usually better.

    NZXT's hub seems like a fine solution there...except it apparently doesn't respond to requests to reset the hub (controller). At least, not all the time. Sometimes it will boot fine, other times, you will end up on a screen that shows "American Megatrends", their logo, and nothing else; unplugging the hub (possibly rebooting) allows it to boot normally; plugging the hub in while the computer is on seems to have it working again fine.

    Once the problem manifests, not even a BIOS reflash (with a BIOS reprogrammer) will fix it; the hub has to be unplugged. Turning off the machine, killing the power supply switch does not seem to work either. No idea if there is a stored charge that needs to be dissipated, not willing to wait the several days needed to find out.

    Short term solution is switching to unpowered hubs (4-port Amazon Basic Hubs), and installing the appropriate male & female internal to external headers to connect everything up. I currently have mine on order.

    No idea if this is a NZXT bug, an Asus bug, an AMD bug, or (somehow) an ASMedia bug.

  2. #2
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    Clear CMOS should be enough, reflashing BIOS seems a bit drastic. And those WinBond chips are only rated for 500~1000 full (over)write cycles, lol, so it's not something you can sustain too long unless you want to buy new BIOS chips.
    The onboard CR2032 battery might also have to be removed for a minute or so while unplugged (as in, PSU power connectors detached from motherboard) to insure the mobo is "fully unpowered" while clearing CMOS. Obviously a bit of a pain to unplug everything each time you reboot, especially if that battery is buried underneath your GPU card or loops/cables.

    I think the bug is too many USB devices being serviced off the internal hub. Maybe their initial (combined) power draw exceeds what the mobo will provide before proper USB enumeration (after WinOS has started, identified all USB controllers, loaded all USB drivers, and initialized them all, which takes time). Especially since the motherboard is already busy surging power through all hardware at startup, the UEFI might only have 100mA available per USB port.

    So you need to have CPU cooler plugged into USB, PSU plugged into USB ... I think ideally one plugs into mobo USB port and the other one plugs into (externally-powered) USB hub which is plugged into other mobo USB port, and no other USB devices are connected - unplug those headphones/speakers/whatever - until Windows boots up to desktop. (Rear panel USB ports, keyboard and mouse, should be okay.)

    Another solution would be a PCIe adapter card which provides some internal USB headers/ports. I think it would probably solve your issue, although it might not.

    And, of course, a dedicated hardware controller device (with its own power, processing logic, and onboard USB controllers/ports) would work. But they aren't cheap.
    Last edited by Korth; 10-14-2017 at 01:33 PM.
    "All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

    [/Korth]

  3. #3
    ROG Member Array HarlemSquirrel PC Specs
    HarlemSquirrel PC Specs
    MotherboardASUS Crosshair VI Hero
    ProcessorAMD Ryzen 7 1800X
    Memory (part number)16GB Corsair Vengence @ 3200
    Graphics Card #1AMD Saphire Radeon Fury X
    MonitorASUS PB278
    Storage #1Samsung 960 Pro NVMe
    CPU CoolerPhanteks PH-TC14PE_BL
    CaseNZXT Source 530
    Power SupplyEVGA 1000 P2
    Keyboard WASD V2 w/ Cherry MX Green
    Mouse Tek Syndicate Standard Issue
    OS Arch Linux
    HarlemSquirrel's Avatar
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    I also have a similar issue with just a more basic USB SD card reader. I don't have any internal hub going but I do have a number of external USB devices connected at boot time: keyboard, mouse, webcam, mic, DAC

    Sent from my ONEPLUS A3000 using Tapatalk

  4. #4
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    Problem

    I also have the Nzxt usb Hub.

    I've had the same problem.

    Finally, the motherboard did not open again.

  5. #5
    ROG Guru: Yellow Belt Array lightknightrr PC Specs
    lightknightrr PC Specs
    MotherboardAsus Crosshair VI Hero WiFi
    ProcessorAMD Ryzen-7 1800X
    Memory (part number)F4-3200C14D-32GTZ
    Graphics Card #1Radeon Vega Frontier Edition
    Sound CardHT Omega eClaro
    MonitorSamsung 4K
    Storage #1Samsung NVMe SSD 960 PRO 1TB
    Storage #2Crucial MX200 1TB SSD
    CPU CoolerCorsair H115i
    CaseThermaltake Chaser Mk-1 (Modified)
    Power SupplyThermaltake Toughpower DPS G RGB 1500W Titanium
    Keyboard Corsair K95 RGB PLATINUM
    Mouse Corsair Scimitar Pro RGB
    Mouse Pad Corsair Gaming MM600 Dual Sided Aluminum Gaming Mouse Pad
    OS Windows 10 Pro 64-bit OEM
    Network RouterCisco ASA 5516-X
    Accessory #1 Firewire Expansion Card
    Accessory #2 Black Magic Intensity Pro 4K
    Accessory #3 Mailiya USB 3.0 5-Port Expansion Card
    lightknightrr's Avatar
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    Korth -> it's (the NZXT) a powered, internal USB 2.0 hub. Plugged directly into the only internal USB 2.0 connector the Asus VI Hero Wifi has. Here's the product page: https://www.nzxt.com/products/internal-usb-hub.

    I've switched from internal card readers as they seem to degrade at a frightening rate. Now using an external Kingston card reader which works without a fuss, and is surprisingly fast. My previous card reader was an AFT Tech Flash PRO-77U, and it was throwing up disk controller errors on my USB 3.0 expansion card (went for the NEC chipset), and was having trouble with the internal USB 3.0 ports on the Crosshair Hero MB.

    So, is this a NZXT problem, or an Asus problem?

  6. #6
    ROG Guru: Yellow Belt Array lightknightrr PC Specs
    lightknightrr PC Specs
    MotherboardAsus Crosshair VI Hero WiFi
    ProcessorAMD Ryzen-7 1800X
    Memory (part number)F4-3200C14D-32GTZ
    Graphics Card #1Radeon Vega Frontier Edition
    Sound CardHT Omega eClaro
    MonitorSamsung 4K
    Storage #1Samsung NVMe SSD 960 PRO 1TB
    Storage #2Crucial MX200 1TB SSD
    CPU CoolerCorsair H115i
    CaseThermaltake Chaser Mk-1 (Modified)
    Power SupplyThermaltake Toughpower DPS G RGB 1500W Titanium
    Keyboard Corsair K95 RGB PLATINUM
    Mouse Corsair Scimitar Pro RGB
    Mouse Pad Corsair Gaming MM600 Dual Sided Aluminum Gaming Mouse Pad
    OS Windows 10 Pro 64-bit OEM
    Network RouterCisco ASA 5516-X
    Accessory #1 Firewire Expansion Card
    Accessory #2 Black Magic Intensity Pro 4K
    Accessory #3 Mailiya USB 3.0 5-Port Expansion Card
    lightknightrr's Avatar
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    And yes, it is definitely a NZXT hub issue. I plugged the Thermaltake USB connector & the Corsair USB connector into the external USB 2.0 ports in the back, and left just the case connectors (for 2 USB ports, (which have nothing else plugged into them)) plugged into the NZXT hub (which is plugged directly into the internal USB 2.0 header on the motherboard.

  7. #7
    ROG Guru: Green Belt Array skellattarr PC Specs
    skellattarr PC Specs
    MotherboardCrosshair viii hero
    ProcessorRyzen 9 3950x
    Memory (part number)G.SKILL Trident Z RGB 64GB 4X16 3200MHZ
    Graphics Card #1rog strix gtx 1080
    Sound Cardcreative sound blaster ae-5
    Monitoracer 28inch 4k
    Storage #1Samsung 960 evo 1tb m.2/Mushkin Reactor 1tb ssd
    Storage #23x 3tb hhd/segate 10TB drive
    CPU CoolerCorsair Hydro Series H115i
    CaseThermaltake veiw 71 case
    Power Supplycorsair 1200w
    Keyboard Corsair k95 rgb
    Mouse corsair m65 pro rgb
    Mouse Pad corsair mm800 rgb polaris
    Headset/Speakers logitech 5.1
    OS windows 10 pro
    skellattarr's Avatar
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    it's definitely the NZXT hub I ordered one the first one gave me problems so I sent it back and got a replacement same hub and it been working good so its a hit and miss 50/50 on getting a defective one
    amd ryzen 9 3950x
    CROSSHAIR Viii hero
    Corsair Hydro Series H115i
    G.SKILL Trident Z 3200mhz 64gb 4x16 timings 16,18,18,38
    asus rog strix gtx 1080
    TOSHIBA 3TB hdd 3x a total of 9tb, 10 tb hdd and a 1tb mushkin ssd
    corsair axi 1200i 1200 watt psu
    thermal take view 71 case

  8. #8
    ROG Guru: Yellow Belt Array lightknightrr PC Specs
    lightknightrr PC Specs
    MotherboardAsus Crosshair VI Hero WiFi
    ProcessorAMD Ryzen-7 1800X
    Memory (part number)F4-3200C14D-32GTZ
    Graphics Card #1Radeon Vega Frontier Edition
    Sound CardHT Omega eClaro
    MonitorSamsung 4K
    Storage #1Samsung NVMe SSD 960 PRO 1TB
    Storage #2Crucial MX200 1TB SSD
    CPU CoolerCorsair H115i
    CaseThermaltake Chaser Mk-1 (Modified)
    Power SupplyThermaltake Toughpower DPS G RGB 1500W Titanium
    Keyboard Corsair K95 RGB PLATINUM
    Mouse Corsair Scimitar Pro RGB
    Mouse Pad Corsair Gaming MM600 Dual Sided Aluminum Gaming Mouse Pad
    OS Windows 10 Pro 64-bit OEM
    Network RouterCisco ASA 5516-X
    Accessory #1 Firewire Expansion Card
    Accessory #2 Black Magic Intensity Pro 4K
    Accessory #3 Mailiya USB 3.0 5-Port Expansion Card
    lightknightrr's Avatar
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    Quality control issues. Wonderful. Has anyone informed NZXT>?

  9. #9
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    You can try another NZXT hub to determine if your particular unit is faulty.

    Again, I think the issue is motherboard power to internal USB headers at boot, they can't properly enumerate their power requirements until Windows is fully booted.

    And again, I don't know this is certain. The way to test is to boot without a ton of USB junk plugged into the internal headers, which you've done.
    "All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

    [/Korth]

  10. #10
    New ROGer Array
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    I also have an issue that I've traced back to this hub.

    My issue was a bit different. I run Fanatec kit for Sim racing and I would get the wheel spin out of control and and bounce on the limiter. I tried pretty much everything, bios update, drivers etc etc. I worked with Fanatec, they even had the steering wheel back to be looked at.

    Then on the off chance I unplugged the hub. I have plugged into it my Corsair CPU cooler and also a Flirc internal. Once I disconnected the hub no issue with the Fanatec hardware.

    Over the next day or so I'll plug the hub back in without anything out of it and see if its the issue or if it the hub plus one of the items plugged into it.

    My hub is the 1.1 version
    https://www.nzxt.com/products/iu01-usb-expansion
    *
    Last edited by SirVantage; 10-29-2017 at 06:04 PM.

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