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  1. #1
    New ROGer Array
    Join Date
    Oct 2017

    Windows Install Keyboard and Mouse Issue

    Hey Everyone, I'm new so hopefully I don't break any rules and I'm doing this right.
    My build is as follows:
    Asus Crosshair VI Heri (Wi-Fi Ac)
    Ryzen 7 1800x
    2x16 GB GSkill TridentZ DDR4 3400Mhz
    Crucial MX300 M.2 1TB drive
    Saphire Dual-X R9 270X (temporary for OS installation, will be upgraded to Asus Strix Geforce GTX 1080 Ti)
    Ultra X-4 850W

    So I'm working on my new PC build and I'm having an issue with my keyboard and mouse disabling when the windows installation dialogue launches. I have made sure that the legacy USB is enable, and that my keyboard and mouse are plugged into usb 2.0 slots on the motherboard.
    I have tried both the DVD in a drive and a usb media device for Windows 7 and Windows 10 and all three of these disable my keyboard and mouse after loading the installation files. I don't think this is a motherboard issue, however this didn't happen on my last build with the same usb windows 7 media device on my old Gigabyte mb.
    Does anyone know if this is a Bios issue or setting?
    (Note: I flashed my Bios to the most recent version: 1701 (and technically speaking I am using the UEFI), I also know that supposedly ps/2 keyboards should work, but there is no ps/2 input and I don't have a ps/2-to-usb adapter, if that would even work)
    Last edited by ALBINO_B34R; 10-17-2017 at 01:07 AM.

  2. #2
    New ROGer Array
    Join Date
    Oct 2017

    Solved, I did a dumb

    So I don't know if I made some mistake when flashing the bios but it was at 1602. flashed it again and check and the windows 10 installation media works. Windows 7 still doesn't seem to work so not sure what is going on.
    Last edited by ALBINO_B34R; 10-17-2017 at 03:19 AM.

  3. #3
    ROG Guru: Yellow Belt Array andyliu PC Specs
    andyliu PC Specs
    MotherboardCrosshair VII Hero
    ProcessorAMD Ryzen 7 3700X
    Memory (part number)(32GB) 2*F4-3200C14D-16GFX
    Graphics Card #1EVGA 980 FTW
    Storage #1Samsung Evo 850 500GB
    Storage #2Mushkin Enhanced ECO3 480GB
    CPU CoolerCorsair H105
    CaseCooler Master H500M
    Power SupplyThermaltake TOUGHPOWER 750W
    Keyboard Logitech G910
    Mouse Logitech G502
    OS Windows 10 Pro
    Network RouterASUS RT-AC3100 + PCE-AC88

    Join Date
    Apr 2017

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