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  1. #21
    ROG Member Array
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    Same here. Can't run my Samsung HMD Odyssey VR headset on the built-in HDMI port and I have to use a TB3 to HDMI 2.0 adapter to make it work.
    Asus please fix this!!!!!!!!!

  2. #22
    Super Moderator Array
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    Jan 2016
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    Hi all

    If your laptop unable to output images via HDMI, we might suggest you to take your product to our local service center for comprehensive inspection and help you to fix the problem. Sorry for the trouble.
    The following is the contact information:
    http://www.asus.com/support/Service-...All-Countries/

    Also you can contact the local service center for help. The following is the contact information:
    http://www.asus.com/support/CallUs#

  3. #23
    ROG Member Array
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    Feb 2015
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    Quote Originally Posted by OnePiece@ASUS View Post
    Hi all

    If your laptop unable to output images via HDMI, we might suggest you to take your product to our local service center for comprehensive inspection and help you to fix the problem. Sorry for the trouble.
    The following is the contact information:
    http://www.asus.com/support/Service-...All-Countries/

    Also you can contact the local service center for help. The following is the contact information:
    http://www.asus.com/support/CallUs#
    Thanks for your reply. Just to be clear, the HDMI port works as long as you don't connect it to an HDMI 2.0 port on a display device.
    I have yet to see someone claim (and show proof!) that his Zephyrus works with an HDMI 2.0 display device. Please, can Asus release a statement on this issue? It's going on 6 months now and still no fix.

  4. #24
    New ROGer Array
    Join Date
    Feb 2018
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    HDMI 2.0 display device Claim from KOREA

    Hi, I'm from Korea. I have same issue on my Zephyrus.

    1. checked HDMI 2.0 cable.
    2. changed MAIN Board at A/S center in Korea.
    3. Tested with my 3x monitors (4K).
    4. Claimed to Korea A/S center more than 6 times.

    now, not fixed yet.

    Please please fix it or reply for this issue.

  5. #25
    ROG Member Array
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    Dec 2017
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    Quote Originally Posted by Justin K Jung View Post
    Hi, I'm from Korea. I have same issue on my Zephyrus.

    1. checked HDMI 2.0 cable.
    2. changed MAIN Board at A/S center in Korea.
    3. Tested with my 3x monitors (4K).
    4. Claimed to Korea A/S center more than 6 times.

    now, not fixed yet.

    Please please fix it or reply for this issue.
    Thanks for verifying - I'm not comfortable giving up my laptop for some unknown duration of time for a problem that I don't think they have a fix for. At this point I think it's just false advertising that this laptop has an HDMI 2.0 port, and they somehow built them wrong at the factory.

    Very disappointing - stuff like this makes me not want to take a chance on Asus products in the future.

  6. #26
    ROG Member Array
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    Sep 2017
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    from what i realize asus are the best for false advertisement and no help , definitely my last asus product but i don't think they care to loose a few customer , the hdmi issue , the speaker issue , the battery issue , the issue that wont play with gsync on with pg348q monitor unbelievable, they should give us the software to change the fan speed and the program to use optimus and i would mayby change my mind for the future but i am definitely dreaming

  7. #27
    ROG Junior Member Array
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    Dec 2017
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    I have the same problem, 6 months and Asus still hasn't responded.

  8. #28
    ROG Guru: Yellow Belt Array ROG_HARDCORE PC Specs
    ROG_HARDCORE PC Specs
    Laptop (Model)GX501VI Zephyrus
    MotherboardROG RAMPAGE VI EXTREME
    ProcessorIntel® Core™ i9-7980XE
    Memory (part number)64GB DDR4-4700MHz Trident Z RGB
    Graphics Card #1ROG Poseidon GeForce® GTX 1080 Ti Platinum edition
    Graphics Card #2ROG Poseidon GeForce® GTX 1080 Ti Platinum edition
    Graphics Card #3ROG Poseidon GeForce® GTX 1080 Ti Platinum edition
    Graphics Card #4ROG Poseidon GeForce® GTX 1080 Ti Platinum edition
    Monitor2X ASUS ROG Swift Curved PG348Q
    Storage #12TB Samsung 960 PRO
    Storage #22TB Samsung 960 PRO
    ROG_HARDCORE's Avatar
    Join Date
    Feb 2016
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    I just tested out this today, SURPRISINGLY same problem. forced to use type C display out for now.

    What our 2699$ worth actually? Very disappointing and sad

  9. #29
    ROG Junior Member Array
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    Dec 2017
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    Asus??????????

  10. #30
    ROG Enthusiast Array VixusFoxy's Avatar
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    Apr 2017
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    The silence is deafening. Nice.

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