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  1. #1
    New ROGer Array madsushi PC Specs
    madsushi PC Specs
    MotherboardASUS ROG STRIX Z370-E
    ProcessorIntel i7-8700K
    Memory (part number)F4-3200C14D-32GTZR
    Graphics Card #1MSI 1080TI GAMING X
    MonitorASUS PG279Q
    Storage #1SAMSUNG 960 EVO
    CPU CoolerEVGA CLC 280MM
    CaseCorsair Air 540
    Power SupplyEVGA SuperNOVA 850 G3
    Keyboard WASD Custom Keyboard
    Mouse Logitech MX-518
    Headset Sennheiser PC-360
    Mouse Pad Razer Goliathus
    OS Windows 10 - 1703

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    ROG STRIX Z370-E - No RGB LEDs

    Howdy!

    I have been having an issue with the RGB lights/controller on my Z370-E since the first time I turned it on. The on-board/shield RGB lights have never turned on,
    here it was at first boot:

    Click image for larger version. 

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    In addition, the strips I connect to the normal RGB headers just go through their default cycle, nothing else.

    When running any version of the Aura software (including latest 1.05.22), there is no "Motherboard" option, only DRAM and ADD STRIP. The DRAM controls actually do control my G.Skill RGB RAM, but I can't control the motherboard RGB lights nor the regular strips (not the addressable strips).

    Click image for larger version. 

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    Anyone else run into this issue? I saw some posts on other product lines about flashing the C6H firmware but I wanted to check in here first and see if anyone had seen this. I tried flashing new BIOS versions (including 0419 and later 5419) and clearing CMOS (battery out + jumper cleared). No luck so far. I have a support ticket open but wanted to ask here too.

  2. #2
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Will look into this. Haven't seen anyone else reporting it on this board thus far. Is the RGB lighting active during standby? There is version 1.05.25 on the support page, but I hear that needs patching for the Windows Fall Creator's update.

    In any case:

    1) Navigate to the main page in UEFI and check what is displayed against the LED EC version entry. It should display a firmware version. Let us know what's displayed.

    2) Try pressing the reset button in the Aura software.

  3. #3
    New ROGer Array madsushi PC Specs
    madsushi PC Specs
    MotherboardASUS ROG STRIX Z370-E
    ProcessorIntel i7-8700K
    Memory (part number)F4-3200C14D-32GTZR
    Graphics Card #1MSI 1080TI GAMING X
    MonitorASUS PG279Q
    Storage #1SAMSUNG 960 EVO
    CPU CoolerEVGA CLC 280MM
    CaseCorsair Air 540
    Power SupplyEVGA SuperNOVA 850 G3
    Keyboard WASD Custom Keyboard
    Mouse Logitech MX-518
    Headset Sennheiser PC-360
    Mouse Pad Razer Goliathus
    OS Windows 10 - 1703

    Join Date
    Oct 2017
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    Quote Originally Posted by Raja@ASUS View Post
    Will look into this. Haven't seen anyone else reporting it on this board thus far. Is the RGB lighting active during standby? There is version 1.05.25 on the support page, but I hear that needs patching for the Windows Fall Creator's update.

    In any case:

    1) Navigate to the main page in UEFI and check what is displayed against the LED EC version entry. It should display a firmware version. Let us know what's displayed.

    2) Try pressing the reset button in the Aura software.
    Thanks for the reply.

    No, the RGB lighting on the motherboard has never been active, in standby or otherwise.

    1.05.25 was one of the versions I tried, and currently have installed. I haven't installed the Fall Creator's update yet.

    Regarding #1:

    There is no LED EC version listed, only LED EC2 version:

    Click image for larger version. 

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    Regarding #2:

    I have hit the reset button (top right) and this does not cause the MOTHERBOARD option to show up in Aura, despite pushing it many times.
    Last edited by madsushi; 10-25-2017 at 07:46 AM.

  4. #4
    ROG Guru: Yellow Belt Array Carbonicdk PC Specs
    Carbonicdk PC Specs
    MotherboardAsus ROG Strix Z370-E Gaming
    ProcessorIntel i7-8700k
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1Asus ROG STRIX GTX1080TI O11G GAMING
    Sound CardSchiit Modi 2 Uber
    MonitorAsus MG278Q
    Storage #1Samsung 960Evo
    CaseFractal Design Define R6 - Tempered Glass
    Power SupplyCorsair Professional Platinum Series AX860
    OS Windows 10 64bit

    Join Date
    Mar 2016
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    The built in motherboard light on my Z370-e is not detected on my Aura either. It do however cycle through the colors unless I turn it off in the BIOS.
    Fall Update user here.

  5. #5
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Quote Originally Posted by madsushi View Post
    Thanks for the reply.

    No, the RGB lighting on the motherboard has never been active, in standby or otherwise.

    1.05.25 was one of the versions I tried, and currently have installed. I haven't installed the Fall Creator's update yet.

    Regarding #1:

    There is no LED EC version listed, only LED EC2 version:

    Click image for larger version. 

Name:	led ec version.jpg 
Views:	35 
Size:	87.3 KB 
ID:	68371

    Regarding #2:

    I have hit the reset button (top left) and this does not cause the MOTHERBOARD option to show up in Aura, despite pushing it many times.

    Suspect the cable connecting the RGB LED PCB in the shroud to the MB may be loose or damaged. You can either check it yourself, or RMA the board.

  6. #6
    New ROGer Array madsushi PC Specs
    madsushi PC Specs
    MotherboardASUS ROG STRIX Z370-E
    ProcessorIntel i7-8700K
    Memory (part number)F4-3200C14D-32GTZR
    Graphics Card #1MSI 1080TI GAMING X
    MonitorASUS PG279Q
    Storage #1SAMSUNG 960 EVO
    CPU CoolerEVGA CLC 280MM
    CaseCorsair Air 540
    Power SupplyEVGA SuperNOVA 850 G3
    Keyboard WASD Custom Keyboard
    Mouse Logitech MX-518
    Headset Sennheiser PC-360
    Mouse Pad Razer Goliathus
    OS Windows 10 - 1703

    Join Date
    Oct 2017
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    Quote Originally Posted by Raja@ASUS View Post
    Suspect the cable connecting the RGB LED PCB in the shroud to the MB may be loose or damaged. You can either check it yourself, or RMA the board.
    Raja, thanks for the info. I removed the shroud and reseated the cable snugly on both sides. This resolved my issue, and the lights are active now. Thanks!

  7. #7
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Quote Originally Posted by madsushi View Post
    Raja, thanks for the info. I removed the shroud and reseated the cable snugly on both sides. This resolved my issue, and the lights are active now. Thanks!

    Great. Glad it's working now.

  8. #8
    ROG Guru: Yellow Belt Array Carbonicdk PC Specs
    Carbonicdk PC Specs
    MotherboardAsus ROG Strix Z370-E Gaming
    ProcessorIntel i7-8700k
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1Asus ROG STRIX GTX1080TI O11G GAMING
    Sound CardSchiit Modi 2 Uber
    MonitorAsus MG278Q
    Storage #1Samsung 960Evo
    CaseFractal Design Define R6 - Tempered Glass
    Power SupplyCorsair Professional Platinum Series AX860
    OS Windows 10 64bit

    Join Date
    Mar 2016
    Reputation
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    Posts
    143

    madsushi is your Aura actually capable of detecting the light now?

  9. #9
    New ROGer Array madsushi PC Specs
    madsushi PC Specs
    MotherboardASUS ROG STRIX Z370-E
    ProcessorIntel i7-8700K
    Memory (part number)F4-3200C14D-32GTZR
    Graphics Card #1MSI 1080TI GAMING X
    MonitorASUS PG279Q
    Storage #1SAMSUNG 960 EVO
    CPU CoolerEVGA CLC 280MM
    CaseCorsair Air 540
    Power SupplyEVGA SuperNOVA 850 G3
    Keyboard WASD Custom Keyboard
    Mouse Logitech MX-518
    Headset Sennheiser PC-360
    Mouse Pad Razer Goliathus
    OS Windows 10 - 1703

    Join Date
    Oct 2017
    Reputation
    10
    Posts
    6

    Quote Originally Posted by Carbonicdk View Post
    madsushi is your Aura actually capable of detecting the light now?
    Yes, Aura shows the MOTHERBOARD option now and I can control those lights and the RGB header strings. *

  10. #10
    ROG Guru: Yellow Belt Array Carbonicdk PC Specs
    Carbonicdk PC Specs
    MotherboardAsus ROG Strix Z370-E Gaming
    ProcessorIntel i7-8700k
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1Asus ROG STRIX GTX1080TI O11G GAMING
    Sound CardSchiit Modi 2 Uber
    MonitorAsus MG278Q
    Storage #1Samsung 960Evo
    CaseFractal Design Define R6 - Tempered Glass
    Power SupplyCorsair Professional Platinum Series AX860
    OS Windows 10 64bit

    Join Date
    Mar 2016
    Reputation
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    Posts
    143

    What's your Windows 10 version? Using Fall Creators Update?

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