Hello Asus,

While it's been recently brought to my attention that employees of Asus frequent this forum I truly hope someone higher up the Corporate ladder will take what I have to say and really have this company sit down and have a serious meeting, and get this company's messed straightened out.

I recently purchased a B250F Gaming board, which I have come to find out that Asus has bios issues with this board, that's another story and post to be made next, but the problem is the horrendous tech support I recently ran into, not from one or two people, but like 4 people, and one that was supposed to be a Tech Support Supervisor.

The latest BIOS for these boards in the BIOS UI causes several issues for me, so the solution I was trying to work on for several days and hours, was to simply roll/revert the bios back, and out of 4 people , one including a supervisor, they weren't sure if this would work, meaning, they were not 100% certain if I could roll back the bios, but only expressed to the me the idea that it should work.

Then I called Asus on another day, and this tech who sounded 100% certain of himself over the phone clearly stated you can't roll back the bios on these boards.

So who was right, I certainly don't know, the techs all themselves were confused, and just a lot of time running around, that is called TOTAL BS!

The moral of the story here is that Asus has clearly shown me that the people working as so called Techs, most of them don't know what they are doing, and this should not be happening.

I have always run into problems when dealing with Asus, and many of them going back like 3-5 years ago, as though the problems just never seem to stop. The point I'm trying to make, called Asus 3-5 years ago problems, called them this month, problems, so problems just year after year with this company.

Of course I am reasonable to understand that people make mistakes, but I am not talking about mistakes, I am talking about the great level of incompetence that this company continues to show consumers like myself.

Tech Support that doesn't know what they are doing is not a mistake, it is COMPANY INCOMPETENCE, that doesn't seem know how to manage , delegate and train people to do a job the proper way.

It's not complicated, is Asus trying to tell people, that it is not capable of hiring executives to manage an run a company for them?

When a company shows people poor support in this manner, that shows me a company that is not managing itself properly.

Delegation, chain of command, groups broken into segments to manage....

DID ANYONE JUST CATCH WHAT I TYPED ABOVE?

It doesn't matter how big you are, if a company has good management, which is clear to see this company doesn't, then you know how to run yourself better.

A call center with 500 people, broken into 50 segments, 10 people work in each segment, now pick whatever number of management staff you want overseeing and running these segments professionally, is that so difficult? And if it was done professionally this way, then I should not of run into 4 Tech staff not knowing how do to their job!

This is also the case N171062068 so that you can also use this to look into this unprofessional call center and get it fixed.