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  1. #1
    New ROGer Array
    Join Date
    Oct 2017
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    Destiny 2 giveaway - problems getting code

    Evening all,

    I'm hoping someone has had a similar problem and knows an easy solution (or any solution). I bought a 1080 Ti STRIX during the August/September 2017 period that included a version of Destiny 2. When I went to redeem the code, the site was onto a different promotion so I emailed Asus support for help. Over several weeks they sent me a couple of email addresses that didn't get a reply (ASUSROGEVENT@asus.com and oppromotion@asus.com) and trying to get support to email the right people on my behalf failed as well, I just got the standard can't help you try this address.. I even tried putting in a complaint but that just got me the same support link i had previously. Between the 1st and 20th October I kept replying to the email from the service centre and got no reply at all.

    A couple of days ago after yet another email I finally got sent to the current Destiny 2 promotion page and followed the link for "If you encounter any redemption issues, please visit here and follow below steps for redemption" and regardless of using Chrome or Edge I complete my details and submit to receive the error: 'Unrecognized URL (https://www.asus.com/event/vga/Destiny2/)'

    So here I am, hoping I'm missing something obvious and someone knows the path to the light! I'm expecting to be told that promotion is ended.. heck, at this point I'd be glad to be told anything at all.. I've been an Asus buyer in the past but this is the first time I've had to interact with any issue and I can't say the experience has been pleasant.

    Any suggestions? Is there a magic email address to send to, are these forums monitored by any Asus representatives, should I find somewhere to publicly rage to try and embarass them into helping me? As I'm sure you are all aware this is an expensive card and I didn't make the purchase lightly. It performs to my expectations, I'm hoping Asus will also.

    Any and all suggestions welcome. Whatever the outcome ends up being, I'll post it here to close the loop

    Thanks

    Moz

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