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  1. #1
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
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    VROC Keys for X299 platform(Solved)

    Users have spent a small fortune on X299 boards and SkylakeX machines to include the Hyper x16 solution only to not be able to do whats been marketed and promised. Intel has confirmed the VROC keys will not be sold to the public and only available bundled with motherboards by OEMs or bundled with Intel drives.

    What does ASUS propose to those who have already bought high end boards with the expectations derived from marketing that we were going to be able to run VROC raid simply by purchasing a key that we cant get?

    https://www.pcworld.com/article/3234...re-bundle.html
    Last edited by JustinThyme; 01-05-2018 at 01:19 PM.

  2. #2
    untouched Array Praz's Avatar
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    Hello

    Thread cleaned up. JustinThyme, please review the rules for this section of the forum. Post back with the pertinent information such as your case id # and the other steps you have taken.

    https://rog.asus.com/forum/showthrea...n-this-section

  3. #3
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
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    Quote Originally Posted by Praz View Post
    Hello

    Thread cleaned up. JustinThyme, please review the rules for this section of the forum. Post back with the pertinent information such as your case id # and the other steps you have taken.

    https://rog.asus.com/forum/showthrea...n-this-section
    I have contacted support and have had no response.

    *N1710135316

  4. #4
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
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    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
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    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
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    I received a reply with apologies and thanks for bringing this to our attention.*
    A reply by me that I needed resolution was followed with it’s been escalated to a senior representative. Nothing more after. **

  5. #5
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
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    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
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    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
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    Received an unsolicited email several days ago on Nov 13 from a different Rep. Saving the customary apologies.....
    "We are working with Intel to get VROC. Please be patient and we advising you that to wait for a few weeks for a update" Verbatim C&P, bad english and all.

    ASUS doesn't sell them nor does anyone else, at least not legally. Intel set this to be by OEM or SI only meaning anyone with any type of agreement with Intel cannot offer them for sale. OEMs and SIs can order them through normal distribution chains.

    This shouldn't be an issue providing them to people who have registered products with those users simply requesting such and including them bundled with future shipments. You can expect an administrative delay if they have in fact shipped them. Nothing happens fast in the corporate world. I've been patient and stopped hammering them but Im going to take them at their word. Dec 1 Im back on the hammering again if Ive not received any notification of intent to ship.

  6. #6
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
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    Still no reply. I've sent two follow ups with zero response. Asus is still not showing any good faith whatsoever at providing a means for X299s to operate as marketed, specified and sold.

  7. #7
    New ROGer Array
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    Any update on this? i have the same problem, bought an X299-A and a Hyper m.2 x16 and still waiting to hear back from tech support.

  8. #8
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
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    Latest update
    I was first told the keys were embedded in BIOS 1004, uhhhhh not an intelligible response as its not so.
    The Rep told me that after escalating it to the MOBO TPM that there will be no updates of any kind regarding the availability of VROC Keys until Q1 2008.
    When I reminded them of the specifications and marketing as well as publication of same in the user manual regarding the availability of VROC and how its misrepresentation I got referred to a clause on the MOBO page
    *All specifications are subject to change without notice. Please check with your supplier for exact offers. Products may not be available in all markets.*

    At any rate it appears there will be no difinitive answer for a few months. I was told to check back in the February/March timeframe

    I dont know about anyone else but my supplier offered a board capable of multiple modes of VROC, to wit 0,1,5 and 10 as set for by the manufacturer.
    Its also published in the manual

    Click image for larger version. 

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    Click image for larger version. 

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    Last edited by JustinThyme; 12-15-2017 at 04:28 AM.

  9. #9
    ROG Guru: White Belt Array Dimitrios1971 PC Specs
    Dimitrios1971 PC Specs
    Laptop (Model)GX700VO
    MotherboardASUS ROG ZENITH EXTREME ALPHA
    ProcessorAMD Ryzen Threadripper 2950X
    Memory (part number)F4-4000C18Q2-64TZR (3333MHz)
    Graphics Card #1ROG Strix GeForce® GTX 1080 Ti OC-Edition
    Graphics Card #2ROG Strix GeForce® GTX 1080 Ti OC-Edition
    MonitorROG Swift PG348Q Gaming
    Storage #13 x Samsung SSD NVMe 960 PRO 1TB Raid0
    Storage #22 x HGST Ultrastar He8 Raid_1
    CPU CoolerCOOLER MASTER MasterLiquid ML360 RGB TR4 Edition
    CaseCOOLERMASTER COSMOS C700P
    Power SupplyASUS ROG THOR 1200P
    Keyboard ROG Strix Flare RGB
    Mouse ROG Strix Evolve, ROG Gladius II
    Headset ROG Strix Fusion 700 & ROG Strix Wireless
    Mouse Pad ROG Sheath
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    OS Win10_x64
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  10. #10
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
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    2 Months later I get a response from what appears to be senior level management (Name and info withheld to protect the innocent) that may be finding a resolution. Ill post back if this is resolved within a few days and hopefully can become an ambassador that ASUS is going to make this right.

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