VROC Keys for X299 platform

[JustinThyme]

Users have spent a small fortune on X299 boards and SkylakeX machines to include the Hyper x16 solution only to not be able to do whats been marketed and promised. Intel has confirmed the VROC keys will not be sold to the public and only available bundled with motherboards by OEMs or bundled with Intel drives.

What does ASUS propose to those who have already bought high end boards with the expectations derived from marketing that we were going to be able to run VROC raid simply by purchasing a key that we cant get?

https://www.pcworld.com/article/3234...re-bundle.html

[Praz]

Hello

Thread cleaned up. JustinThyme, please review the rules for this section of the forum. Post back with the pertinent information such as your case id # and the other steps you have taken.

https://rog.asus.com/forum/showthrea...n-this-section

[JustinThyme]

Hello

Thread cleaned up. JustinThyme, please review the rules for this section of the forum. Post back with the pertinent information such as your case id # and the other steps you have taken.

https://rog.asus.com/forum/showthrea...n-this-section

I have contacted support and have had no response.

*N1710135316

[JustinThyme]

I received a reply with apologies and thanks for bringing this to our attention.*
A reply by me that I needed resolution was followed with it’s been escalated to a senior representative. Nothing more after. **

[JustinThyme]

Received an unsolicited email several days ago on Nov 13 from a different Rep. Saving the customary apologies.....
"We are working with Intel to get VROC. Please be patient and we advising you that to wait for a few weeks for a update" Verbatim C&P, bad english and all.

ASUS doesn't sell them nor does anyone else, at least not legally. Intel set this to be by OEM or SI only meaning anyone with any type of agreement with Intel cannot offer them for sale. OEMs and SIs can order them through normal distribution chains.

This shouldn't be an issue providing them to people who have registered products with those users simply requesting such and including them bundled with future shipments. You can expect an administrative delay if they have in fact shipped them. Nothing happens fast in the corporate world. I've been patient and stopped hammering them but Im going to take them at their word. Dec 1 Im back on the hammering again if Ive not received any notification of intent to ship.

[JustinThyme]

Still no reply. I've sent two follow ups with zero response. Asus is still not showing any good faith whatsoever at providing a means for X299s to operate as marketed, specified and sold.

[andysmi]

Any update on this? i have the same problem, bought an X299-A and a Hyper m.2 x16 and still waiting to hear back from tech support.

[JustinThyme]

Latest update
I was first told the keys were embedded in BIOS 1004, uhhhhh not an intelligible response as its not so.
The Rep told me that after escalating it to the MOBO TPM that there will be no updates of any kind regarding the availability of VROC Keys until Q1 2008.
When I reminded them of the specifications and marketing as well as publication of same in the user manual regarding the availability of VROC and how its misrepresentation I got referred to a clause on the MOBO page
*All specifications are subject to change without notice. Please check with your supplier for exact offers. Products may not be available in all markets.*

At any rate it appears there will be no difinitive answer for a few months. I was told to check back in the February/March timeframe

I dont know about anyone else but my supplier offered a board capable of multiple modes of VROC, to wit 0,1,5 and 10 as set for by the manufacturer.
Its also published in the manual

[Dimitrios1971]

I discovered that by chance

https://www.alternate.de/Intel/RAID-...roduct/873418?

[JustinThyme]

2 Months later I get a response from what appears to be senior level management (Name and info withheld to protect the innocent) that may be finding a resolution. Ill post back if this is resolved within a few days and hopefully can become an ambassador that ASUS is going to make this right.