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  1. #1
    ROG Enthusiast Array dante`afk PC Specs
    dante`afk PC Specs
    MotherboardAsus Hero XI Z390
    Processor9900k @ 5.3Ghz
    Memory (part number)32GB g.skill tridentZ RGB 4266
    Graphics Card #1FE 2080Ti 2160/8000 @ Bitspower block
    Sound Cardasus xonar dx 7.1
    MonitorASUS ROG PG279Q Gsync @ 165hz - 2x Qnix2710 @ 120hz
    Storage #1Samsung 960 PRO 512GB PCIe NVMe Samsung 960 EVO 512GB PCIe NVMe
    Storage #2SanDisk Ultra II 960GB - WD caviar black 3x 4tb
    CPU CoolerHeatkiller IV, 2x Mo-Ra3 420, 8x NF A20
    CaseLian Li-O11
    Power Supplycorsair ax1200i
    Keyboard Masterkey Pro L
    Mouse Roccat Kone Pure Optical
    Headset Beyerdynamics DT 990pro
    Mouse Pad Roccat Taito
    Headset/Speakers klipsch promedia 2.1
    OS W10 x64pro
    Network RouterAsus RT-N56U
    Accessory #1 PS4 Pro, Xbone S, KS8000 65" 4k SUHD
    Accessory #2 HTC Vive, S, maxnomic classic office
    Accessory #3 MBP 2018 Touch, Nikon D3100, OnePlus 6T

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    Hero X front panel USB not working

    Click image for larger version. 

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    Any idea? Are there USB drivers on the DVD? Because I'm not using a DVD drive any longer and there is nothing to download from the support page.
    Last edited by dante`afk; 10-30-2017 at 10:25 PM.

  2. #2
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
    Processor8700K / 9900K
    Memory (part number)2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500
    Graphics Card #1RTX 2080ti / GTX 1060
    Sound CardSoundBlaster Ae5 / Onboard
    MonitorBENQ 32" 4K
    Storage #1Intel 900p 480GB/Samsung 960 Pro 1TB
    Storage #2Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro
    CPU CoolerCorsair H150i AIO / H1110i
    CaseCorsair 740 ? Lian Li Air
    Power SupplyCorsair AX 1200i / AX 1200i
    Keyboard Corsair
    Mouse ASUS Strix
    Headset HyperX Cloud Alpha
    Mouse Pad ASUS
    Headset/Speakers Logitech Z906
    OS 10 X64 Pro
    Network RouterVerizon Fios
    Accessory #1 Intel Wifi BT pcie card
    Accessory #2 Red Bull
    Accessory #3 English Breakfast Tea
    Menthol's Avatar
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    The drivers should be on disk, Install Chipset driver and MEI driver, can be downloaded from ASUS or Intel
    You can also check for the drivers on Windows update

  3. #3
    ROG Enthusiast Array dante`afk PC Specs
    dante`afk PC Specs
    MotherboardAsus Hero XI Z390
    Processor9900k @ 5.3Ghz
    Memory (part number)32GB g.skill tridentZ RGB 4266
    Graphics Card #1FE 2080Ti 2160/8000 @ Bitspower block
    Sound Cardasus xonar dx 7.1
    MonitorASUS ROG PG279Q Gsync @ 165hz - 2x Qnix2710 @ 120hz
    Storage #1Samsung 960 PRO 512GB PCIe NVMe Samsung 960 EVO 512GB PCIe NVMe
    Storage #2SanDisk Ultra II 960GB - WD caviar black 3x 4tb
    CPU CoolerHeatkiller IV, 2x Mo-Ra3 420, 8x NF A20
    CaseLian Li-O11
    Power Supplycorsair ax1200i
    Keyboard Masterkey Pro L
    Mouse Roccat Kone Pure Optical
    Headset Beyerdynamics DT 990pro
    Mouse Pad Roccat Taito
    Headset/Speakers klipsch promedia 2.1
    OS W10 x64pro
    Network RouterAsus RT-N56U
    Accessory #1 PS4 Pro, Xbone S, KS8000 65" 4k SUHD
    Accessory #2 HTC Vive, S, maxnomic classic office
    Accessory #3 MBP 2018 Touch, Nikon D3100, OnePlus 6T

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    Quote Originally Posted by Menthol View Post
    The drivers should be on disk, Install Chipset driver and MEI driver, can be downloaded from ASUS or Intel
    You can also check for the drivers on Windows update
    Chipset driver and MEI are installed, there are no USB drivers on the DVD tho.

  4. #4
    ROG Enthusiast Array dante`afk PC Specs
    dante`afk PC Specs
    MotherboardAsus Hero XI Z390
    Processor9900k @ 5.3Ghz
    Memory (part number)32GB g.skill tridentZ RGB 4266
    Graphics Card #1FE 2080Ti 2160/8000 @ Bitspower block
    Sound Cardasus xonar dx 7.1
    MonitorASUS ROG PG279Q Gsync @ 165hz - 2x Qnix2710 @ 120hz
    Storage #1Samsung 960 PRO 512GB PCIe NVMe Samsung 960 EVO 512GB PCIe NVMe
    Storage #2SanDisk Ultra II 960GB - WD caviar black 3x 4tb
    CPU CoolerHeatkiller IV, 2x Mo-Ra3 420, 8x NF A20
    CaseLian Li-O11
    Power Supplycorsair ax1200i
    Keyboard Masterkey Pro L
    Mouse Roccat Kone Pure Optical
    Headset Beyerdynamics DT 990pro
    Mouse Pad Roccat Taito
    Headset/Speakers klipsch promedia 2.1
    OS W10 x64pro
    Network RouterAsus RT-N56U
    Accessory #1 PS4 Pro, Xbone S, KS8000 65" 4k SUHD
    Accessory #2 HTC Vive, S, maxnomic classic office
    Accessory #3 MBP 2018 Touch, Nikon D3100, OnePlus 6T

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    Anyone from ASUS that can help? Or is this RMA?

  5. #5
    ROG Enthusiast Array dante`afk PC Specs
    dante`afk PC Specs
    MotherboardAsus Hero XI Z390
    Processor9900k @ 5.3Ghz
    Memory (part number)32GB g.skill tridentZ RGB 4266
    Graphics Card #1FE 2080Ti 2160/8000 @ Bitspower block
    Sound Cardasus xonar dx 7.1
    MonitorASUS ROG PG279Q Gsync @ 165hz - 2x Qnix2710 @ 120hz
    Storage #1Samsung 960 PRO 512GB PCIe NVMe Samsung 960 EVO 512GB PCIe NVMe
    Storage #2SanDisk Ultra II 960GB - WD caviar black 3x 4tb
    CPU CoolerHeatkiller IV, 2x Mo-Ra3 420, 8x NF A20
    CaseLian Li-O11
    Power Supplycorsair ax1200i
    Keyboard Masterkey Pro L
    Mouse Roccat Kone Pure Optical
    Headset Beyerdynamics DT 990pro
    Mouse Pad Roccat Taito
    Headset/Speakers klipsch promedia 2.1
    OS W10 x64pro
    Network RouterAsus RT-N56U
    Accessory #1 PS4 Pro, Xbone S, KS8000 65" 4k SUHD
    Accessory #2 HTC Vive, S, maxnomic classic office
    Accessory #3 MBP 2018 Touch, Nikon D3100, OnePlus 6T

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    Still need help

  6. #6
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
    Processor8700K / 9900K
    Memory (part number)2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500
    Graphics Card #1RTX 2080ti / GTX 1060
    Sound CardSoundBlaster Ae5 / Onboard
    MonitorBENQ 32" 4K
    Storage #1Intel 900p 480GB/Samsung 960 Pro 1TB
    Storage #2Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro
    CPU CoolerCorsair H150i AIO / H1110i
    CaseCorsair 740 ? Lian Li Air
    Power SupplyCorsair AX 1200i / AX 1200i
    Keyboard Corsair
    Mouse ASUS Strix
    Headset HyperX Cloud Alpha
    Mouse Pad ASUS
    Headset/Speakers Logitech Z906
    OS 10 X64 Pro
    Network RouterVerizon Fios
    Accessory #1 Intel Wifi BT pcie card
    Accessory #2 Red Bull
    Accessory #3 English Breakfast Tea
    Menthol's Avatar
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    I don't know if there is a difference between the Hero and Hero Wifi, I didn't add any USB drivers
    Do you have any USB hubs connected, keyboard, monitor have a hub that need drivers?

    My Hero Wifi
    Click image for larger version. 

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    Have you tried updating the driver from device manager and let Windows try and find a driver for you?
    Click image for larger version. 

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  7. #7
    ROG Enthusiast Array dante`afk PC Specs
    dante`afk PC Specs
    MotherboardAsus Hero XI Z390
    Processor9900k @ 5.3Ghz
    Memory (part number)32GB g.skill tridentZ RGB 4266
    Graphics Card #1FE 2080Ti 2160/8000 @ Bitspower block
    Sound Cardasus xonar dx 7.1
    MonitorASUS ROG PG279Q Gsync @ 165hz - 2x Qnix2710 @ 120hz
    Storage #1Samsung 960 PRO 512GB PCIe NVMe Samsung 960 EVO 512GB PCIe NVMe
    Storage #2SanDisk Ultra II 960GB - WD caviar black 3x 4tb
    CPU CoolerHeatkiller IV, 2x Mo-Ra3 420, 8x NF A20
    CaseLian Li-O11
    Power Supplycorsair ax1200i
    Keyboard Masterkey Pro L
    Mouse Roccat Kone Pure Optical
    Headset Beyerdynamics DT 990pro
    Mouse Pad Roccat Taito
    Headset/Speakers klipsch promedia 2.1
    OS W10 x64pro
    Network RouterAsus RT-N56U
    Accessory #1 PS4 Pro, Xbone S, KS8000 65" 4k SUHD
    Accessory #2 HTC Vive, S, maxnomic classic office
    Accessory #3 MBP 2018 Touch, Nikon D3100, OnePlus 6T

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    No. I just plugged in the USB cable from my case into the motherboard and that's what came up on the device manager. I had no issue on my previous Z97 rig.

    I can just plug in any USB stick, my FitBit charger, my Phone charger or any other USB connection; to phone, to camera etc which does not require any drivers and it will not connect/charge to it with the above error.
    Last edited by dante`afk; 11-05-2017 at 05:49 AM.

  8. #8
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
    Processor8700K / 9900K
    Memory (part number)2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500
    Graphics Card #1RTX 2080ti / GTX 1060
    Sound CardSoundBlaster Ae5 / Onboard
    MonitorBENQ 32" 4K
    Storage #1Intel 900p 480GB/Samsung 960 Pro 1TB
    Storage #2Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro
    CPU CoolerCorsair H150i AIO / H1110i
    CaseCorsair 740 ? Lian Li Air
    Power SupplyCorsair AX 1200i / AX 1200i
    Keyboard Corsair
    Mouse ASUS Strix
    Headset HyperX Cloud Alpha
    Mouse Pad ASUS
    Headset/Speakers Logitech Z906
    OS 10 X64 Pro
    Network RouterVerizon Fios
    Accessory #1 Intel Wifi BT pcie card
    Accessory #2 Red Bull
    Accessory #3 English Breakfast Tea
    Menthol's Avatar
    Join Date
    Jan 2012
    Reputation
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    Posts
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    This is a little unusual, can you download the 30 day trial of "Wise Driver Care" install and run to see if it finds any needed drivers, connecting the case USB cable shouldn't cause any issues, hopefully someone else jumps on here to help

  9. #9
    ROG Enthusiast Array dante`afk PC Specs
    dante`afk PC Specs
    MotherboardAsus Hero XI Z390
    Processor9900k @ 5.3Ghz
    Memory (part number)32GB g.skill tridentZ RGB 4266
    Graphics Card #1FE 2080Ti 2160/8000 @ Bitspower block
    Sound Cardasus xonar dx 7.1
    MonitorASUS ROG PG279Q Gsync @ 165hz - 2x Qnix2710 @ 120hz
    Storage #1Samsung 960 PRO 512GB PCIe NVMe Samsung 960 EVO 512GB PCIe NVMe
    Storage #2SanDisk Ultra II 960GB - WD caviar black 3x 4tb
    CPU CoolerHeatkiller IV, 2x Mo-Ra3 420, 8x NF A20
    CaseLian Li-O11
    Power Supplycorsair ax1200i
    Keyboard Masterkey Pro L
    Mouse Roccat Kone Pure Optical
    Headset Beyerdynamics DT 990pro
    Mouse Pad Roccat Taito
    Headset/Speakers klipsch promedia 2.1
    OS W10 x64pro
    Network RouterAsus RT-N56U
    Accessory #1 PS4 Pro, Xbone S, KS8000 65" 4k SUHD
    Accessory #2 HTC Vive, S, maxnomic classic office
    Accessory #3 MBP 2018 Touch, Nikon D3100, OnePlus 6T

    Join Date
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    This is a fresh windows installation. I have removed and let windows reinstall all those USB entries in there, unfortunately still same issue.

    I installed Wise Drive Care and it didn't find anything missing to install. Only recommended to install the on-board audio driers which I'm not using.

  10. #10
    New ROGer Array dbzero78 PC Specs
    dbzero78 PC Specs
    MotherboardAsus Maximus X Hero (Wifi-Ac)
    ProcessorIntel i7 8700k
    Memory (part number)Corsair Vengeance RGB Pro 16GB 3600MHz
    Graphics Card #1Asus ROG Strix GTX1070-O8G
    MonitorAcer Predator Z271
    CPU CoolerAlpenfoehn Broken3
    CaseCorsair Crystal 460X RGB
    Power SupplyCorsair RM750X
    Keyboard Logitech G910
    Mouse Logitech G502
    Headset Logitech G533
    OS Windows 10 x64 1803

    Join Date
    Oct 2018
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    Quote Originally Posted by dante`afk View Post
    Click image for larger version. 

Name:	Capture.PNG 
Views:	78 
Size:	31.8 KB 
ID:	68493 Click image for larger version. 

Name:	usb.PNG 
Views:	75 
Size:	21.2 KB 
ID:	68494

    Any idea? Are there USB drivers on the DVD? Because I'm not using a DVD drive any longer and there is nothing to download from the support page.
    We as a company bought 2 of asus maximus hero x wifi/ac and both have the exact same problem. Only front USB not working, everything else just fine. Do you have a solution for this already or is it RMA?

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