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  1. #211
    ROG Member Array Dave-G PC Specs
    Dave-G PC Specs
    MotherboardAsus Maximus X Hero
    ProcessorIntel Core-i5 8600K
    Memory (part number)Corsair Vengeance RGB DDR4-3600
    Graphics Card #1EVGA GTX-980Ti 6GB
    MonitorDell S2719DGF 27" 1440p 155Hz
    Storage #1Samsung 970 EVO 500GB NVMe
    Storage #2Western Digital WD Red 6TB
    CPU CoolerNoctua NH-D15S
    CaseLian Li PC-V2000A Plus
    Power SupplyEVGA SuperNOVA 750 G2
    Keyboard Logitech G810
    Mouse Logitech G502
    Mouse Pad Steelseries QCK
    Headset/Speakers Beyerdynamic DT990
    OS Windows 10
    Dave-G's Avatar
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    Quote Originally Posted by Raja@ASUS View Post
    Strange, because I'm using a Maximus X Hero, Win 10 x64 build 1903, the latest NV driver, plus a 980Ti and don't have the problem. What else do you have installed on the system?
    Drivers
    Latest Intel I219-V driver from: https://downloadcenter.intel.com/pro...nection-I219-V
    Latest Intel chipset driver from: https://downloadcenter.intel.com/pro...lation-Utility
    Latest audio drivers from: https://www.asus.com/Motherboards/RO...Desk_Download/

    Software
    Code:
    --------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------
    
        Version                                           AIDA64 v5.97.4600
        Benchmark Module                                  4.3.783-x64
        Homepage                                          http://www.aida64.com/
        Report Type                                       Quick Report
        Computer                                          DESKTOP-XXXXX
        Generator                                         Dave
        Operating System                                  Microsoft Windows 10 Pro 10.0.16299.402 (Win10 RS3)
        Date                                              2018-04-24
        Time                                              20:34
    
    
    --------[ Installed Programs ]------------------------------------------------------------------------------------------
    
        1Password 4.6.2.626                                                                            4.0     Unknown  1Password4_is1                                AgileBits                       2018-04-24
        AIDA64 Extreme v5.97                                                                          5.97     Unknown  AIDA64 Extreme_is1                            FinalWire Ltd.                  2018-04-24
        Asus ApoDispatchConfigurator                                                              3.6.2601     Unknown  {4FEB3307-A0EF-4385-9C8F-4B4C1503311C}        ASUSTeK COMPUTER INC            2018-04-24
        Asus AudioCaptureNotificationConfigurator                                                 3.6.2601     Unknown  {04C5CE55-7F32-4D2D-AEA2-FDC03E8F65CC}        ASUSTeK COMPUTER INC            2018-04-24
        Asus DeviceRoutingConfigurator                                                            3.6.2601     Unknown  {AC306567-A1B7-4208-8FED-97CF535050BC}        ASUSTeK COMPUTER INC            2018-04-24
        Asus NahimicSettingsConfigurator                                                          3.6.2601     Unknown  {B028B8A0-36BD-4A96-8F28-5E95C0D68679}        ASUSTeK COMPUTER INC            2018-04-24
        Asus ProductDaemonSetup                                                                   3.6.2601     Unknown  {36606417-B1C4-42C2-B5C1-67972DA63DAB}        ASUSTeK COMPUTER INC            2018-04-24
        Asus ProfileSwitcherCleanup                                                           3.6.26.48019     Unknown  {C7E4F981-F94E-4007-9E78-07DF3178BE6C}        ASUSTeK COMPUTER INC            2018-04-24
        Asus Sonic Radar 3                                                                    3.6.26.48019     Unknown  {5a6fe0f0-37f2-4f35-9480-6e98ced96fba}        ASUSTeK COMPUTER INC                      
        Asus Sonic Studio 3                                                                   3.6.26.48019     Unknown  {7c3c8060-12d4-4bea-aea1-ce0478a148fc}        ASUSTeK COMPUTER INC                      
        Asus SonicMapperConfigurator                                                          3.6.26.48019     Unknown  {02632F10-EFA1-4B62-9982-9BCDE65F995B}        ASUSTeK COMPUTER INC            2018-04-24
        Asus SonicRadar3Setup                                                                 3.6.26.48019     Unknown  {8F9191B4-D834-485C-85C3-7A931585311E}        ASUSTeK COMPUTER INC            2018-04-24
        Asus SonicStudio3Setup                                                                3.6.26.48019     Unknown  {520F73ED-BAA5-4933-9C6A-CC04425D6214}        ASUSTeK COMPUTER INC            2018-04-24
        CPUID CPU-Z 1.84                                                                              1.84     Unknown  CPUID CPU-Z_is1                               CPUID, Inc.                     2018-04-24
        Discord                                                                                    0.0.300     Unknown  Discord                                       Discord Inc.                    2018-36-24
        DisplayDriverAnalyzer [english (united states)]                                             391.35     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_DisplayDriverAnalyzer  NVIDIA Corporation              2018-04-24
        Dropbox Update Helper                                                                     1.3.65.1     Unknown  {099218A5-A723-43DC-8DB5-6173656A1E94}        Dropbox, Inc.                   2018-04-24
        Dropbox                                                                                    47.4.74     Unknown  Dropbox                                       Dropbox, Inc.                             
        foobar2000 v1.3.17                                                                          1.3.17     Unknown  foobar2000                                    Peter Pawlowski                           
        Google Chrome                                                                        66.0.3359.117     Unknown  Google Chrome                                 Google Inc.                     2018-04-24
        Google Update Helper                                                                      1.3.33.7     Unknown  {60EC980A-BDA2-4CB6-A427-B07A5498B4CA}        Google Inc.                     2018-04-24
        HWiNFO64 Version 5.82                                                                         5.82     Unknown  HWiNFO64_is1                                  Martin Malík - REALiX           2018-04-24
        Intel(R) Chipset Device Software                                                         10.1.1.42     Unknown  {36A16AC6-68D4-44C3-B224-608601D6B353}        Intel Corporation               2018-04-24
        Intel(R) Network Connections 23.1.100.0                                                 23.1.100.0     Unknown  PROSetDX                                      Intel                           2018-04-24
        iRacing.com Race Simulation [english]                                                    2.27.0053     Unknown  {CBBB3C80-76F5-42B5-92A6-C4BF84796DCB}        iRacing.com Motorsport Simulations  2018-04-24
        Last.fm Scrobbler 2.1.37                                                                               Unknown  LastFM_is1                                    Last.fm                         2018-04-24
        LatencyMon 6.51                                                                                        Unknown  LatencyMon_is1                                Resplendence Software Projects Sp.  2018-04-24
        Logitech Gaming Software 8.98                                                             8.98.234     Unknown  Logitech Gaming Software                      Logitech Inc.                             
        Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030                          11.0.61030.0     Unknown  {ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}        Microsoft Corporation                     
        Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030                          11.0.61030.0     Unknown  {33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}        Microsoft Corporation                     
        Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030                           11.0.61030     Unknown  {37B8F9C7-03FB-3253-8781-2517C99D7C00}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030                              11.0.61030     Unknown  {CF2BEA3C-26EA-32F8-AA9B-331F7E34BA97}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030                           11.0.61030     Unknown  {B175520C-86A2-35A7-8619-86DC379688B9}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030                              11.0.61030     Unknown  {BD95A8CD-1D9F-35AD-981A-3E7925026EBB}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501                          12.0.30501.0     Unknown  {050d4fc8-5d48-4b8f-8972-47c82c46020f}        Microsoft Corporation                     
        Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501                          12.0.30501.0     Unknown  {f65db027-aff3-4070-886a-0d87064aabb1}        Microsoft Corporation                     
        Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005                           12.0.21005     Unknown  {929FBD26-9020-399B-9A7A-751D61F0B942}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005                              12.0.21005     Unknown  {A749D8E6-B613-3BE3-8F5F-045C84EBA29B}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005                           12.0.21005     Unknown  {F8CFEB22-A2E7-3971-9EDA-4B11EDEFC185}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005                              12.0.21005     Unknown  {13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212                          14.0.24212.0     Unknown  {323dad84-0974-4d90-a1c1-e006c7fdbb7d}        Microsoft Corporation                     
        Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212                          14.0.24212.0     Unknown  {462f63a8-6347-4894-a1b3-dbfe3a4c981d}        Microsoft Corporation                     
        Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24212                           14.0.24212     Unknown  {F20396E5-D84E-3505-A7A8-7358F0155F6C}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24212                              14.0.24212     Unknown  {FAAD7243-0141-3987-AA2F-E56B20F80E41}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212                           14.0.24212     Unknown  {844ECB74-9B63-3D5C-958C-30BD23F19EE4}        Microsoft Corporation           2018-04-24
        Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212                              14.0.24212     Unknown  {37B55901-995A-3650-80B1-BBFD047E2911}        Microsoft Corporation           2018-04-24
        Notepad++ (64-bit x64)                                                                       7.5.6     Unknown  Notepad++                                     Notepad++ Team                            
        NVIDIA Ansel [english (united states)]                                                      391.35     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel  NVIDIA Corporation              2018-04-24
        NVIDIA Control Panel 391.35 [english (united states)]                                       391.35     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.ControlPanel  NVIDIA Corporation              2018-04-24
        NVIDIA Display Container [english (united states)]                                             1.2     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NVDisplayContainer  NVIDIA Corporation              2018-04-24
        NVIDIA Display Container LS [english (united states)]                                          1.2     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NVDisplayContainerLS  NVIDIA Corporation              2018-04-24
        NVIDIA Display Session Container [english (united states)]                                     1.2     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NVDisplaySessionContainer  NVIDIA Corporation              2018-04-24
        NVIDIA Display Watchdog Plugin [english (united states)]                                       1.2     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NVDisplayPluginWatchdog  NVIDIA Corporation              2018-04-24
        NVIDIA Graphics Driver 391.35 [english (united states)]                                     391.35     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver  NVIDIA Corporation              2018-04-24
        NVIDIA Install Application [english (united states)]                               2.1002.275.2323     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_installer  NVIDIA Corporation              2018-04-24
        NVIDIA Optimus Update 31.1.10.0 [english (united states)]                                31.1.10.0     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Optimus  NVIDIA Corporation              2018-04-24
        NVIDIA Telemetry Client [english (united states)]                                         8.0.16.0     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry  NVIDIA Corporation              2018-04-24
        NVIDIA Telemetry Container [english (united states)]                                      8.0.16.0     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetryContainer  NVIDIA Corporation              2018-04-24
        NVIDIA Update Core [english (united states)]                                             31.1.10.0     Unknown  {B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Update.Core  NVIDIA Corporation              2018-04-24
        PLAYERUNKNOWN'S BATTLEGROUNDS                                                                          Unknown  Steam App 578080                              PUBG Corporation                          
        Realtek High Definition Audio Driver                                                    6.0.1.8339     Unknown  {F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}        Realtek Semiconductor Corp.     2018-04-24
        Steam                                                                                   2.10.91.91     Unknown  Steam                                         Valve Corporation                         
        TechPowerUp GPU-Z                                                                                      Unknown  TechPowerUp GPU-Z                             TechPowerUp                               
        Vulkan Run Time Libraries 1.0.65.1                                                        1.0.65.1     Unknown  VulkanRT1.0.65.1                              LunarG, Inc.

  2. #212
    ROG Member Array Dave-G PC Specs
    Dave-G PC Specs
    MotherboardAsus Maximus X Hero
    ProcessorIntel Core-i5 8600K
    Memory (part number)Corsair Vengeance RGB DDR4-3600
    Graphics Card #1EVGA GTX-980Ti 6GB
    MonitorDell S2719DGF 27" 1440p 155Hz
    Storage #1Samsung 970 EVO 500GB NVMe
    Storage #2Western Digital WD Red 6TB
    CPU CoolerNoctua NH-D15S
    CaseLian Li PC-V2000A Plus
    Power SupplyEVGA SuperNOVA 750 G2
    Keyboard Logitech G810
    Mouse Logitech G502
    Mouse Pad Steelseries QCK
    Headset/Speakers Beyerdynamic DT990
    OS Windows 10
    Dave-G's Avatar
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    Quote Originally Posted by Raja@ASUS View Post
    Those numbers are still high (as the message in the GUI states). Also, the issue only occurs when the system has resumed from hibernation/sleep, and it also occurs on the MS driver.
    Yeh seems that way, but it's not always that high and its just a spike. Popping happens all the time also when current measured latency is low. I just let it run for another 15 mins while I was browsing youtube and playing games. No dropouts but still popping noises. Try playing a Flash or HTML5 video and move the volume slider up and down real quick it's really apparent when I do that.
    Miniatura de Adjuntos Miniatura de Adjuntos Capture2.PNG  


  3. #213
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    What happens if you disable then re-enable the Nvidia display driver in Device Manager?

  4. #214
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    Yesterday, I completely removed the GPU / drivers from my system (used the Intel IGPU) and the issue persists for me.

    I have also seen the problem going away by terminating and re-launching the Realtek panel (RtkNGUI64.exe). This doesn’t fix it every time, but sometimes it does.

  5. #215
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Quote Originally Posted by WhiteNoise View Post
    Yesterday, I completely removed the GPU / drivers from my system (used the Intel IGPU) and the issue persists for me.

    I have also seen the problem going away by terminating and re-launching the Realtek panel (RtkNGUI64.exe). This doesn’t fix it every time, but sometimes it does.
    As far as I’m aware, by default, the os tends to revert to the base NVIDIA drivers, so there’s a possibility you won’t get a different outcome by doing this. You may wish to try what I suggested above.

  6. #216
    ROG Member Array Dave-G PC Specs
    Dave-G PC Specs
    MotherboardAsus Maximus X Hero
    ProcessorIntel Core-i5 8600K
    Memory (part number)Corsair Vengeance RGB DDR4-3600
    Graphics Card #1EVGA GTX-980Ti 6GB
    MonitorDell S2719DGF 27" 1440p 155Hz
    Storage #1Samsung 970 EVO 500GB NVMe
    Storage #2Western Digital WD Red 6TB
    CPU CoolerNoctua NH-D15S
    CaseLian Li PC-V2000A Plus
    Power SupplyEVGA SuperNOVA 750 G2
    Keyboard Logitech G810
    Mouse Logitech G502
    Mouse Pad Steelseries QCK
    Headset/Speakers Beyerdynamic DT990
    OS Windows 10
    Dave-G's Avatar
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    I bought another Maximus X Hero. This one has a working VRM temp sensor, the other one didn't (both non-WiFi models). Haven't had issues with sound so far, fingers crossed

  7. #217
    ROG Junior Member Array
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    Hi, I'd like to also report that I have the same problem on my X370-F Strix board. Tried every suggestions here, the problem still persists.

  8. #218
    ROG Member Array Dave-G PC Specs
    Dave-G PC Specs
    MotherboardAsus Maximus X Hero
    ProcessorIntel Core-i5 8600K
    Memory (part number)Corsair Vengeance RGB DDR4-3600
    Graphics Card #1EVGA GTX-980Ti 6GB
    MonitorDell S2719DGF 27" 1440p 155Hz
    Storage #1Samsung 970 EVO 500GB NVMe
    Storage #2Western Digital WD Red 6TB
    CPU CoolerNoctua NH-D15S
    CaseLian Li PC-V2000A Plus
    Power SupplyEVGA SuperNOVA 750 G2
    Keyboard Logitech G810
    Mouse Logitech G502
    Mouse Pad Steelseries QCK
    Headset/Speakers Beyerdynamic DT990
    OS Windows 10
    Dave-G's Avatar
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    I think it's a leveling/soundclipping issue on the soundchip, not a latency issue. My second board has the same. My friend also has a MXH, he has the same issue. I'm buying 1 more Maximus X Hero. (3rd one lol) Would be nice if Asus could replicate the issue and confirm it so that I can stop trying different boards. Fingers crossed for a driver fix in the future.
    Last edited by Dave-G; 05-10-2018 at 09:35 PM.

  9. #219
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    Quote Originally Posted by Dave-G View Post
    I think it's a leveling/soundclipping issue on the soundchip, not a latency issue. My second board has the same. My friend also has a MXH, he has the same issue. I'm buying 1 more Maximus X Hero. (3rd one lol) Would be nice if Asus could replicate the issue and confirm it so that I can stop trying different boards. Fingers crossed for a driver fix in the future.
    It does sound something like that to me as well. Some kind of internal clipping, bit depth/sampling mismatch, jitter or bit slip. The reason I’m under this impression is that the crackling generally appears when specific sounds are played (e.g. the windows bell or a specific part of a song).


    Quote Originally Posted by Raja@ASUS View Post
    As far as I’m aware, by default, the os tends to revert to the base NVIDIA drivers, so there’s a possibility you won’t get a different outcome by doing this. You may wish to try what I suggested above.
    I tried installing just the gpu driver and the problem persists. On top of that, since I had some free time this week, I decided to check a few different windows versions:

    1. For the record, the problem is still there in Windows 10 1804 Update.

    2. A clean install of Windows 8 exhibits the same symptoms for me.

    3. A clean install of Windows 7 exhibits the same problem, but only when the Realtek HD Audio Manager is running. (Keep in mind though, that Windows 7 isn’t officially supported for the latest generation of processors and Microsoft has blocked Windows Updates on these platforms, essentially preventing me from running a completely up-to-date system.)


    Lastly, I would like to share some thoughts on the workaround of disabling and re-enabling the Nvidia GPU from the device manger. Indeed, when you do that, the problem goes away. However, at least for me, it also goes away when I:

    1. Disable/re-enable the Realtek HD Audio Device

    2. Unplug/re-plug my headphones (which seems to reconfigure somehow the Realtek Sound Manager)

    3. Playing around and changing settings in the Realtek Manager

    4. And as I have stated before, the crackling I experience goes away permanently when I select the AC97 option in the Realtek panel.

    These things make me question the assumption that the source of the problem is Nvidia and Microsoft. In fact, if you keep the window of the Realtek HD Audio Manager open while you disable/re-enable the Nvidia device, it displays the message: “Reloading Audio Devices”. This suggests to me that the fix comes from the reconfiguration/reset of the Realtek panel and not from the Nvidia side of things.

    If I had an AMD GPU lying around I would give it a go, but sadly I don't.

  10. #220
    ROG Enthusiast Array ---SK--- PC Specs
    ---SK--- PC Specs
    MotherboardMaximus X Hero
    Processori5 - 8600K
    Memory (part number)16 GB Corsair 3600mhz
    Graphics Card #1GeForce 1070 Ti
    Sound CardOnboard
    Storage #1Samsung 970 Evo
    CPU CoolerNoctua NH-D15S
    Power SupplyCorsair 850W
    Headset/Speakers Sennheiser HD 555 / Logitech Z 5500
    OS Windows 10 1803
    Network RouterEdgeRouter X
    ---SK---'s Avatar
    Join Date
    May 2018
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    I have read the whole topic and nothing helps, this needs some serious investigation from asus.
    The weird thing is the board is already out for a long time and its still not fixed.

    Lots off people are complaining for months and months already. and still no sign of progress. i might have to return this motherboard too if there is no real fix soon.
    and the latest driver is 3+ months old

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