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  1. #11
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
    Processor8700K / 9900K
    Memory (part number)2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500
    Graphics Card #1RTX 2080ti / GTX 1060
    Sound CardSoundBlaster Ae5 / Onboard
    MonitorBENQ 32" 4K
    Storage #1Intel 900p 480GB/Samsung 960 Pro 1TB
    Storage #2Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro
    CPU CoolerCorsair H150i AIO / H1110i
    CaseCorsair 740 ? Lian Li Air
    Power SupplyCorsair AX 1200i / AX 1200i
    Keyboard Corsair
    Mouse ASUS Strix
    Headset HyperX Cloud Alpha
    Mouse Pad ASUS
    Headset/Speakers Logitech Z906
    OS 10 X64 Pro
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    Accessory #2 Red Bull
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    Menthol's Avatar
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    SherardG,
    Have you uninstalled all audio drivers, sonic studio, all ASUS sound apps, reboot and let Windows install drivers to see if the sound is correct and all channels work to verify it is driver related issue.

  2. #12
    ROG Enthusiast Array AntonioL's Avatar
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    PLANTATIONCoats

    I also face this crackling/popping audio issue with my Z370-F Strix.
    Yesterday, I tried a lot of things:
    - turn off all Asus related sound apps + all apps and background processes that are not strictly required
    - tweak every available setting related to sound I could think of
    - uninstall Realtek driver to switch to windows default driver
    - disable ASIO (which is not uninstalled when you uninstall Realtek driver)
    - test under W10 and W7
    - plug the speakers to rear panel and to front jack
    - check that DPC latency was right

    Nothing worked, there always was the crackling now and then, when strating playing a sound, when several audio streams are played at the same time, when changing time cursor in any media player (WMP, mpc-hc, mpv, Firefox integrated....), and also with some games that ran fine on my previous config. Playing an unique sound file without interfering with the process dit not suffer from crackling.

    I am afraid the problem is not driver related. Maybe a bios/firmware could fix it, I have no idea. Anyway, I find that sound was better on my previous motherboard (GA-X58A-UD3R), it was more natural and smoother.

  3. #13
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    What else are you running on the system?

    https://rog.asus.com/forum/showthrea...X-Hero-help-me!

  4. #14
    New ROGer Array
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    I am also having this exact same problem. I can't seem to get a beat on what's causing it either. I have tried closing as many running apps as I can and the problem remains. I have updated to the latest drivers on the Asus support site and the issue continues to happen. Just wanted to chime in as another affected user. I'm still investigating.

  5. #15
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    The user from the other thread claimed it was his graphics card utilities. Either way, you'll need to provide very in-depth info in order to stand a chance of someone in support replicating this.

  6. #16
    ROG Guru: White Belt Array SherardG PC Specs
    SherardG PC Specs
    Laptop (Model)ASUS ROG G752 & ASUS ROG G55VW
    MotherboardASUS ROG Maximus X Hero
    ProcessorIntel® Core™ i7-8700K
    Memory (part number)32 GB [G.Skill TZRGB] F4-3200C32Q-8GTZR x 4
    Graphics Card #1ROG-STRIX-GTX1080TI-O11G-GAMING
    MonitorASUS ROG PG248Q
    Storage #1Samsung 960 PRO MZ-V6P512 (512 GB)
    Storage #2WD2003FZEX
    CPU CoolerNZXT Kraken X62
    CaseNZXT Noctis 450 ROG
    Power SupplySeasonic PRIME 80+ Ti 750 SSR-750TD
    Keyboard Logitech G413 Carbon
    Mouse Logitech G502 Proteus Spectrum
    Headset Razer Kraken Pro V2 Black
    Mouse Pad Logitech G440
    OS Windows 10 10.0.16299
    Network RouterASUS RT-AC88U
    SherardG's Avatar
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    Quote Originally Posted by Menthol View Post
    SherardG,
    Have you uninstalled all audio drivers, sonic studio, all ASUS sound apps, reboot and let Windows install drivers to see if the sound is correct and all channels work to verify it is driver related issue.
    Hi Menthol,

    Yeap. Actually did a fresh install of Windows on a hard drive to simulate the problem (no other ASUS Utilities or 3rd party drivers installed) and I still have the same popping sound issue. So reverted back to my m.2 which has the new realtek drivers (which was installed after uninstalling all other old driver remnants, and -- still the same issue.

  7. #17
    Administrator Array Silent Scone@ASUS's Avatar
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    As you've already reinstalled the OS and the timer is disabled by default, this is a shot in the dark - but if HPET is enabled, disable it via command prompt using bcdedit /deletevalue useplatformclock

  8. #18
    ROG Guru: White Belt Array SherardG PC Specs
    SherardG PC Specs
    Laptop (Model)ASUS ROG G752 & ASUS ROG G55VW
    MotherboardASUS ROG Maximus X Hero
    ProcessorIntel® Core™ i7-8700K
    Memory (part number)32 GB [G.Skill TZRGB] F4-3200C32Q-8GTZR x 4
    Graphics Card #1ROG-STRIX-GTX1080TI-O11G-GAMING
    MonitorASUS ROG PG248Q
    Storage #1Samsung 960 PRO MZ-V6P512 (512 GB)
    Storage #2WD2003FZEX
    CPU CoolerNZXT Kraken X62
    CaseNZXT Noctis 450 ROG
    Power SupplySeasonic PRIME 80+ Ti 750 SSR-750TD
    Keyboard Logitech G413 Carbon
    Mouse Logitech G502 Proteus Spectrum
    Headset Razer Kraken Pro V2 Black
    Mouse Pad Logitech G440
    OS Windows 10 10.0.16299
    Network RouterASUS RT-AC88U
    SherardG's Avatar
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    Quote Originally Posted by Silent Scone View Post
    As you've already reinstalled the OS and the timer is disabled by default, this is a shot in the dark - but if HPET is enabled, disable it via command prompt using bcdedit /deletevalue useplatformclock
    Well, in my windows release HPET is not in the element list. I manually added a false tag. Still the same :/

  9. #19
    ROG Member Array
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    Woah, getting the popping on my Z370-F now too, only thing I changed during the last few days that I remember is installing the AI Suite. Makes me wonder if there's some conflict with monitoring software in general. Which would be rather bad.

  10. #20
    ROG Guru: White Belt Array SherardG PC Specs
    SherardG PC Specs
    Laptop (Model)ASUS ROG G752 & ASUS ROG G55VW
    MotherboardASUS ROG Maximus X Hero
    ProcessorIntel® Core™ i7-8700K
    Memory (part number)32 GB [G.Skill TZRGB] F4-3200C32Q-8GTZR x 4
    Graphics Card #1ROG-STRIX-GTX1080TI-O11G-GAMING
    MonitorASUS ROG PG248Q
    Storage #1Samsung 960 PRO MZ-V6P512 (512 GB)
    Storage #2WD2003FZEX
    CPU CoolerNZXT Kraken X62
    CaseNZXT Noctis 450 ROG
    Power SupplySeasonic PRIME 80+ Ti 750 SSR-750TD
    Keyboard Logitech G413 Carbon
    Mouse Logitech G502 Proteus Spectrum
    Headset Razer Kraken Pro V2 Black
    Mouse Pad Logitech G440
    OS Windows 10 10.0.16299
    Network RouterASUS RT-AC88U
    SherardG's Avatar
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    Quote Originally Posted by experte View Post
    Woah, getting the popping on my Z370-F now too, only thing I changed during the last few days that I remember is installing the AI Suite. Makes me wonder if there's some conflict with monitoring software in general. Which would be rather bad.
    Been playing music for the past 8 hrs and popping is gone I am at a loss at what is wrong right now.

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