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  1. #1
    New ROGer Array
    Join Date
    Oct 2017

    ASUS damaged my laptop and won’t take responsibility

    ASUS damaged my laptop and won’t take responsibility Sent my Asus laptop in for a warranty repair(screen was washed out) and repair facility damaged my laptop(dent in bottom half)..My laptop was in there facility for 9 days before they contacted me and claim they received it damaged..Initialy said damage to laptop made the warranty void.

    Sent me a invoice to pay for repairs... Filed a complaint with customer care and exchanged emails with Cavar P. Asus Customer Care. After further investigation Asus came the conclusion that dent on bottom had nothing to due with screen issue He said he would have laptop repaired under warranty and send it back to me and He would see what He could do about the damages.. Received Laptop back with a letter that it was not repaired because I did not make payment for repair.Contacted Carver P Customer Care And h apologized and said it should have been repaired..Ask me to send it back again.

    *I asked about the dent issue that wasn’t there when I shipped it to them and said He may be able to have it replaced with a recertified one. Mr Carver P sent sent a email several days later after a reminder email from me that after He contacted corporate there is nothing He can do for me and apologized..So now I have a laptop that is still under warranty that has a bad screen and a dent on the bottom half..I will never buy another product from this company.. * *

  2. #2
    Super Moderator Array
    Join Date
    Jan 2016

    I apologize for the inconvenience caused, please give me the following information and I'll have this rectified for you as soon as possible.

    Product S/N (previous and current):
    Previous RMA#:
    Previous Case ID#:


  3. #3
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
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    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    Join Date
    Jul 2010

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