11-13-2017 07:27 AM - last edited on 03-05-2024 09:37 PM by ROGBot
11-13-2017 08:44 AM
11-13-2017 09:01 AM
Shevvie wrote:
Hi everybody,
I've noticed a few users on here that were having the Centurion headset replaced due to the faulty microphones and then having further issues during the replacement procedure. So my idea is to try and make a list of people that are having problems that I'll try to keep updated so either MasterC or somebody else from Asus can try and help us out.
These issues being (so far):
- Asus (James Asus UK) Telling users to pack EVERYTHING that the headset came with back into the box and was then collected by DHL. After you received your headset back you're now left without an Audio Station (AMP including all cables), Spare Ear cushions and Stand. Rendering the replacement useless.
- Not Receiving the headset back at all
- New Headset Serial number not meaning anything to support - I've been told it's wrong and I've even sent a photo as proof!
List of people having an issue and the problem they have:
Shevvie - Replacement headset Received however no AMP, Spare fabric ear cushions or Stand and my Serial number means nothing to customer support.
Guyvergamingtv - No headset at all and was also asked to send back everything.
Kebrak - Has received two headsets for some reason, no AMP (not sure about ear cushions or stand?)
Poo417 - Replacement headset received but no AMP, Ear Cushions, Stand.
If I haven't included you make a post and I'll add your name and issue.
11-13-2017 09:14 AM
toretobcnn wrote:
I have a centurion helmets with serial h0 ... so I imagine the problems that it has, once to launch the latest firmware that I have published, the helmets literally unusable in 2.0 Stereo, they sound totally broken, and I do not exaggerate. the speakers had the membrane completely broken.
Also, in no game do the back channels work. I'm from Barcelona Spain
11-13-2017 09:26 AM
11-13-2017 10:28 AM
11-13-2017 10:59 AM
Pe3ball wrote:
Add me also .I have this headset with serial number starting h6 and the mic sounds like ****! I contacted MasterC and he told me that he forwarded my issue to appropriate Asus region ! It has been almost 3 weeks and no sign from anyone .Not even Masterc answers in pm . It looks like we will have to contact the retailer ,in my case Amazon thankfully . Asus support is crap! Too bad it looks like this product is so much expensive and does not fulfill its expectations!
11-13-2017 11:52 AM
Shevvie wrote:
I've added you. If you do send back the headset back to Asus make sure you only send the headset and keep everything else no matter what you're told. I'm gutted that I have mine back and can't use it.
11-13-2017 11:03 AM
toretobcnn wrote:
luckily seen the seen no, I stayed in the forum when they announced that it would be fixed with some updates, I made the first reference to the MCU microphone but later I realized that the rear channels were not going well, nor the subwofeer in what games and They came back to get another update and that is the one that left me totally useless helmets in 2.0. Stereo
Seen the seen ... I will not buy anything else Asus in life, I will throw these helmets in any bin and kill my pain with some beer .... because it seems that I have no other, and seen as they are treating you by Asus ... it's very depressin
11-13-2017 01:15 PM