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  1. #1
    New ROGer Array Marco.da.man PC Specs
    Marco.da.man PC Specs
    Motherboardasus rog strix b350-f gaming
    Processoramd ryzen 5 1600
    Memory (part number)TDPDG416G3200HC14ADC01
    Graphics Card #1Gigabyte AMD Radeon HD 7950 3GB will be upgrading
    Sound Cardbuild into board
    Monitor32" lg tv, but will be getting gaming monitor
    Storage #1crucial mx300 275gb sata m.2 2280ss ssd
    Storage #2due soon
    CPU Coolercooler master masterliquid lte 240
    Casephanteks p400s noise dampening
    Power Supplyevga 500w 80 plus rated
    Keyboard needs changing
    Mouse mad catz r.a.t 7
    Headset mad catz f.r.e.q 5
    Mouse Pad mad catz glide 3
    Headset/Speakers mad catz f.r.e.q 5
    OS windows 10 pro 64 bit
    Network Routerbt home hub 6
    Accessory #1 microsoft xbox 360 joystick
    Accessory #2 asus external dvd rw drive
    Accessory #3 wd my passport ultra 1tb external HD

    Join Date
    Nov 2017
    Reputation
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    Posts
    6

    B350 f gaming board

    Good afternoon guys*

    I am in desperate need of Advice, I assembled my build which was Ryzen 1600 masterlite 240 cooler b350 f board 16 go ddr4 3200 ram Radeon 7950 graphics card Phanteks p400s case etc.
    All booted up windows installed all good then when updated bios problems seemed to arise I.e not booting up at all fans still spinning even after shut down and before start up on psu switched on.

    Now I’ve have another problem after taken everything off to try board without case upon disconnecting usb3 plug the connector from motherboard come off and also snapped a pin, now I’m worried I won’t be able to return my board.

    Please find attached a few videos off trying boot up *
    http://sendvid.com/nl6wh3y5
    * *http://sendvid.com/acnqlm1j

    Can an Asus guy get in touch with me urgently as this I am concerned now if it has done any damage to the rest off my system*
    Last edited by Marco.da.man; 11-13-2017 at 08:55 PM.

  2. #2
    ASUS HQ Service Rep Array Bill@ROG's Avatar
    Join Date
    Dec 2015
    Reputation
    10
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    433

    Hello Marco.da.man
    Please read the following thread before posting any thread in the Service-Related Inquiries section
    https://rog.asus.com/forum/showthrea...n-this-section
    If you need urgent assistance, please call our help line
    https://www.asus.com/uk/support/CallUs
    Thank you

  3. #3
    New ROGer Array Marco.da.man PC Specs
    Marco.da.man PC Specs
    Motherboardasus rog strix b350-f gaming
    Processoramd ryzen 5 1600
    Memory (part number)TDPDG416G3200HC14ADC01
    Graphics Card #1Gigabyte AMD Radeon HD 7950 3GB will be upgrading
    Sound Cardbuild into board
    Monitor32" lg tv, but will be getting gaming monitor
    Storage #1crucial mx300 275gb sata m.2 2280ss ssd
    Storage #2due soon
    CPU Coolercooler master masterliquid lte 240
    Casephanteks p400s noise dampening
    Power Supplyevga 500w 80 plus rated
    Keyboard needs changing
    Mouse mad catz r.a.t 7
    Headset mad catz f.r.e.q 5
    Mouse Pad mad catz glide 3
    Headset/Speakers mad catz f.r.e.q 5
    OS windows 10 pro 64 bit
    Network Routerbt home hub 6
    Accessory #1 microsoft xbox 360 joystick
    Accessory #2 asus external dvd rw drive
    Accessory #3 wd my passport ultra 1tb external HD

    Join Date
    Nov 2017
    Reputation
    10
    Posts
    6

    Well after a email to you guys and the retail. I’m extremely disappointed at what has been said and the lack of support in this matter.
    I did not expect this at all.

    The response on email was talk to retailer even though I’ve explained I already have and sent proof.

    I am now out of pocket, no computer for my sons gsce’s And having to spend my day trying get answers *

  4. #4
    New ROGer Array Marco.da.man PC Specs
    Marco.da.man PC Specs
    Motherboardasus rog strix b350-f gaming
    Processoramd ryzen 5 1600
    Memory (part number)TDPDG416G3200HC14ADC01
    Graphics Card #1Gigabyte AMD Radeon HD 7950 3GB will be upgrading
    Sound Cardbuild into board
    Monitor32" lg tv, but will be getting gaming monitor
    Storage #1crucial mx300 275gb sata m.2 2280ss ssd
    Storage #2due soon
    CPU Coolercooler master masterliquid lte 240
    Casephanteks p400s noise dampening
    Power Supplyevga 500w 80 plus rated
    Keyboard needs changing
    Mouse mad catz r.a.t 7
    Headset mad catz f.r.e.q 5
    Mouse Pad mad catz glide 3
    Headset/Speakers mad catz f.r.e.q 5
    OS windows 10 pro 64 bit
    Network Routerbt home hub 6
    Accessory #1 microsoft xbox 360 joystick
    Accessory #2 asus external dvd rw drive
    Accessory #3 wd my passport ultra 1tb external HD

    Join Date
    Nov 2017
    Reputation
    10
    Posts
    6

    Well absolutely no help from Asus on live chat or email.
    Extremely disappointed in what has happened. My motherboard is now no good and I am 100 uk pounds out off pocket due to there being no real help in resolving my situation at all*

  5. #5
    ASUS HQ Service Rep Array Bill@ROG's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello Marco.da.man
    Have you RMAed your product?
    I'm sorry but I can not track your progress in any way since you didn't provide any information.
    Thank you

  6. #6
    New ROGer Array Marco.da.man PC Specs
    Marco.da.man PC Specs
    Motherboardasus rog strix b350-f gaming
    Processoramd ryzen 5 1600
    Memory (part number)TDPDG416G3200HC14ADC01
    Graphics Card #1Gigabyte AMD Radeon HD 7950 3GB will be upgrading
    Sound Cardbuild into board
    Monitor32" lg tv, but will be getting gaming monitor
    Storage #1crucial mx300 275gb sata m.2 2280ss ssd
    Storage #2due soon
    CPU Coolercooler master masterliquid lte 240
    Casephanteks p400s noise dampening
    Power Supplyevga 500w 80 plus rated
    Keyboard needs changing
    Mouse mad catz r.a.t 7
    Headset mad catz f.r.e.q 5
    Mouse Pad mad catz glide 3
    Headset/Speakers mad catz f.r.e.q 5
    OS windows 10 pro 64 bit
    Network Routerbt home hub 6
    Accessory #1 microsoft xbox 360 joystick
    Accessory #2 asus external dvd rw drive
    Accessory #3 wd my passport ultra 1tb external HD

    Join Date
    Nov 2017
    Reputation
    10
    Posts
    6

    Quote Originally Posted by Bill@ASUS View Post
    Hello Marco.da.man
    Have you RMAed your product?
    I'm sorry but I can not track your progress in any way since you didn't provide any information.
    Thank you
    Asus have refused to help in any way and retailer won’t take back due to pins getting damaged on board *upon removal to try resolve

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