GX501 Zephyrus headphone port not detecting headset mic

[Cypher_za_]

Good day good people

This was the first place my google searches took me when I encountered the same problem, and I see no solution was ever found.

As it happens, for some reason, the Zephyrus's audio jack has it's pole arrangement different to the standard that even they end their own headsets with.
The adapter "for certain mobile brands" that they include works to facilitate the rearrangement & enables the use of both my HyperX & the included ROG headset for both input & output.

When you plug it in with the adapter, no realtek popup appears to ask what you've connected, it knows & treats your headset like a headset.

[jump]

My Logitech G231 has a 4-pole connector, and it worked fine until a couple of weeks. This headset works fine on 3 other devices (just tested with Dell, my MobilePhone and a MSI GE24), it simply refuses to work on my most expensive device, the ROG Zephyrus. When plugging in, I have to decide whether I plug headphones or a microphone. If I select mic, nothing works at all. If I select headphone, only speakers of headset are working.
I already reinstalled drivers (recent one from Realtek and the Drivers from Asus Support site) and SonicSuite with no luck at all.

Any ideas what else can be done?
I definitely need a working headset for business communication. At the moment, every single office noise can be heard when communication via Skype or Skype4Business as the microphone of the ROG Zephyrus is active even with my headset plugged in!

Jochen

I bet it is the headset
Get a good headset I had the Log 930 and went to the turtle beach 450 stealth WOW Turtle beach is 10 times better audio

[Big_AL]

Good day good people

This was the first place my google searches took me when I encountered the same problem, and I see no solution was ever found.

As it happens, for some reason, the Zephyrus's audio jack has it's pole arrangement different to the standard that even they end their own headsets with.
The adapter "for certain mobile brands" that they include works to facilitate the rearrangement & enables the use of both my HyperX & the included ROG headset for both input & output.

When you plug it in with the adapter, no realtek popup appears to ask what you've connected, it knows & treats your headset like a headset.

I also have had audio problems with both the speakers and headphone jack but these seem to now be solved. But my 4 pole headphone jack does not detect my mic. What adapter did you use? Where can I get one?
*

[sergiucostin]

Still no solution? How is that possible?

[xeromist]

Still no solution? How is that possible?

As was mentioned, there are two different standards for 4-conductor headset jacks. You either need a different headset that uses the same standard or you need an adapter.

[cheerios353]

I am having the same problem every one on this thread seems to have had. Did anyone every find a fix?

When I bought my new ROG Zephyrus GM501GS (Win 10 Pro) laptop in Jan 2020, the mic of plug-in headsets would not work. It has a 3.5mm jack for headsets (speaker+mic). I ended updating drivers and toggling settings until finally the headset mic worked (I think it was using a generic realtek driver that did the trick). Unfortunately that caused the on-board speakers to have terrible sound quality; it sounded like an old-time radio where you could barely understand dialogue because of the scratchy noise. So I basically didn't want to deal with it and ended up just using earbud/mic combo for 9+ months.

However, recently I decided to try to fix the speakers again, because shouldn't an expensive laptop be expected to work? Anyway, I found an ASUS article https://www.asus.com/support/FAQ/1015070/ and followed the instructions and updated the BIOS from the product page to BIOS315 and then reinstalled the latest sound drivers (6.0.8746.1). That fixed the on-board speaker scratchy sound but broke the plug-in mic. I restarted and it seemed for like 1 day that the mic was working... but I'm not entirely sure it actually was, because now it's totally not working. If I turn on zoom and do the audio test and hold the plug-in mic next to my mouth and yell, I can hear like the first syllable of the word I in the playback. It's really bizarre...

Does anyone have any idea of how to fix this? I've basically tried all the sound/privacy setting changes in the top few youtubes/fix-it articles and nothing has worked...