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Zephyrus GX501VIK Audio Drivers, Idle fan-noise and BIOS update.

polsetrynet
Level 7

‎11-16-2017 04:18 AM - last edited on ‎03-05-2024 09:45 PM by Community Admin

Hi there fellow Zephyrus GX501VIK owners! (and ASUS representatives if you're reading this)

Did anyone else manage to get the Realtek Audio drivers from ASUS Download Center to install successfully?
I did a full format of the HD to get rid of piles of junk (I know, bad idea). Everything else but the Audio driver installs fine. At the end of every installation I get "Error -0001" Audio is working fine with the driver from Windows Update, but the Sonic Audio is bundled together with the driver from ASUS. I've been in contact with ASUS support several times about this issue, but they are just telling me that it's my own fault, and there is nothing they can do about it.

Does anyone else have the fans spinning for no reason? Even if the laptop is not running any demanding applications, the fans are making quite a lot of noise. The air that flows out is completely cold. Bad calibration of some sensors maybe? This leads me to my next question, the BIOS.

I've read several places online that some owners got their laptops shipped with BIOS 300. The latest BIOS version on ASUS support page is after several months still version 201. I'm finding this a little strange. Is there any release notes telling what's been improved in this new version? Is there any way of getting this?

brgds
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7 REPLIES 7

Andyluca6933
Level 7

‎11-16-2017 03:05 PM

polsetrynet wrote:
Hi there fellow Zephyrus GX501VIK owners! (and ASUS representatives if you're reading this)

Did anyone else manage to get the Realtek Audio drivers from ASUS Download Center to install successfully?
I did a full format of the HD to get rid of piles of junk (I know, bad idea). Everything else but the Audio driver installs fine. At the end of every installation I get "Error -0001" Audio is working fine with the driver from Windows Update, but the Sonic Audio is bundled together with the driver from ASUS. I've been in contact with ASUS support several times about this issue, but they are just telling me that it's my own fault, and there is nothing they can do about it.

Does anyone else have the fans spinning for no reason? Even if the laptop is not running any demanding applications, the fans are making quite a lot of noise. The air that flows out is completely cold. Bad calibration of some sensors maybe? This leads me to my next question, the BIOS.

I've read several places online that some owners got their laptops shipped with BIOS 300. The latest BIOS version on ASUS support page is after several months still version 201. I'm finding this a little strange. Is there any release notes telling what's been improved in this new version? Is there any way of getting this?

brgds


Hi. For the same reason i'm trying to find the eDriver folder from C: but it seams like no one wants to give that folder. The folder have the original drivers that came with the laptop, so if you or somebody else can find it, i'm willing to pay for it. I'm still on BIOS 201, and about the fan, i have control over the fans with NoteBook FanControl app, and with a custom made by me profile, so you can set the temperaturea to start the fans, to go 100% when gaming, or to stop the fans before hitting 60°/70°/80° etc, and i can control the fan speed as well. I'm willing to give the profile for that folder called eDriver from C:
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polsetrynet
Level 7
In response to Andyluca6933

‎11-16-2017 06:10 PM

Andyluca6933 wrote:
Hi. For the same reason i'm trying to find the eDriver folder from C: but it seams like no one wants to give that folder. The folder have the original drivers that came with the laptop, so if you or somebody else can find it, i'm willing to pay for it. I'm still on BIOS 201, and about the fan, i have control over the fans with NoteBook FanControl app, and with a custom made by me profile, so you can set the temperaturea to start the fans, to go 100% when gaming, or to stop the fans before hitting 60°/70°/80° etc, and i can control the fan speed as well. I'm willing to give the profile for that folder called eDriver from C:


That app sounds like a plan 😉 Unfortunately the eDriver-folder was lost after I formatted the HDD. I think ASUS should make some kind of image that we could download to get the computer back to factory state.
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MasterC
Community Admin
Community Admin
In response to polsetrynet

‎11-16-2017 11:43 PM

polsetrynet wrote:
That app sounds like a plan 😉 Unfortunately the eDriver-folder was lost after I formatted the HDD. I think ASUS should make some kind of image that we could download to get the computer back to factory state.


Which driver or software is missing from the support page?
https://www.asus.com/Laptops/ROG-ZEPHYRUS-GX501/HelpDesk_Download/
(Try clicking on 'show all' if you can't see what you're looking for)

Anyone else having trouble installing the audio driver?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
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Corto
Level 7
In response to MasterC

‎11-17-2017 05:40 AM

MasterC@ASUS wrote:
Which driver or software is missing from the support page?
https://www.asus.com/Laptops/ROG-ZEPHYRUS-GX501/HelpDesk_Download/
(Try clicking on 'show all' if you can't see what you're looking for)

Anyone else having trouble installing the audio driver?


I had the same install problem. I can only install successfully the driver which comes thru Windows update. Luckily the latest driver offered via MS update has no more high pitch distortion issues.

So something is wrong with Asus version of the drivers - or with the Realtek chip on the laptop.*
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polsetrynet
Level 7
In response to MasterC

‎11-17-2017 12:47 PM

MasterC@ASUS wrote:
Which driver or software is missing from the support page?
https://www.asus.com/Laptops/ROG-ZEPHYRUS-GX501/HelpDesk_Download/
(Try clicking on 'show all' if you can't see what you're looking for)

Anyone else having trouble installing the audio driver?


There’s no missing driver on the download center. It’s the BIOS version 300 that some owners have reported that’s their laptop came shipped with we are asking for. Where is it? What about the rest of us?*
The Realtek driver on the support page is somehow corrupted, because the generic one downloaded from Realtek.tw and/or Windows update installs just fine. However, there is no Sonic Audio boundled with this.*
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blitzhax
Level 7
In response to polsetrynet

‎11-18-2017 12:45 AM

No one can install the new audio drivers from support page on this laptop.
Asus still haven't uploaded the current bios after months of release. I'm beginning to think there weren't any changes between 201 and 300 which is why asus aren't bothering.
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rsunahar
Level 7
In response to Andyluca6933

‎11-16-2017 08:36 PM

Andyluca6933 wrote:
Hi. For the same reason i'm trying to find the eDriver folder from C: but it seams like no one wants to give that folder. The folder have the original drivers that came with the laptop, so if you or somebody else can find it, i'm willing to pay for it. I'm still on BIOS 201, and about the fan, i have control over the fans with NoteBook FanControl app, and with a custom made by me profile, so you can set the temperaturea to start the fans, to go 100% when gaming, or to stop the fans before hitting 60°/70°/80° etc, and i can control the fan speed as well. I'm willing to give the profile for that folder called eDriver from C:



What are you using for read write registers?
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