ROG gaming mouse promo with Z370 MB and selected GPUs. No contact after submision

[Brad.carey21]

Anyone else received theirs yet? Or any communication that it's on its way?

[C4RNUT]

Sorry for the wait, I have contacted the representative in the region. It was that time of the year and so if you can wait a little longer, the mice are on their way.

Still nothing - now almost 2 months. I got a email Jan 5th saying underestimates the stock numbers and delay because of this - I understood that. But now almost 3 weeks later - Nothing!
if shipping out is a problem, why don't you send out a coupon or something that we can redeem at our local retailer?

I have never experienced delays like this, almost will forget waiting for this. I have always had a asus MB on my systems for last 17 years and now last 3x graphics cars too (except for my latest as the strix was out of stock) and waiting eagerly for the pg35vq to drop! I have never had to RMA an item - and in reality will still buy asus, but I hope I never will have to deal with a warranty claim - especially if the same company handling the promo is not handling customer care] this length of delay is unacceptable for a company like asus... [service like this and you will loose your recent title of the worlds most admired companies]

[MasterC@ROG]

Hey guys, sorry for the wait. I'll get in contact with the people handling this to see what's going on with the stock.

[C4RNUT]

Hey guys, sorry for the wait. I'll get in contact with the people handling this to see what's going on with the stock.

Thanks.

Sorry if I sounded annoyed before - because I was - I held off buying a new mouse with my build in late Nov.17 because I was expecting this, my old razer gave up on left click on the day of my last post - Unfortunately the wait has been so long and with no definite posting date I have just gone ahead and bought a replacement. It is quite disappointing for ASUS though. Its a small thing in the context of my build, but has had a negative impact for me even though I love the Hero X and have nothing negative to say about the MB. Even if its a subcontractor that handles the promotion - these service providers should be chosen only if they can maintain quality of service provision standards of the parent company [asus]. I was one of the very early buyers of the Hero X too - even before my 8700k was with me - and paid a fair premium for it. So I think it is fair to expect the same premium service back from ASUS.

[Brad.carey21]

Thanks.

Sorry if I sounded annoyed before - because I was - I held off buying a new mouse with my build in late Nov.17 because I was expecting this, my old razer gave up on left click on the day of my last post - Unfortunately the wait has been so long and with no definite posting date I have just gone ahead and bought a replacement. It is quite disappointing for ASUS though. Its a small thing in the context of my build, but has had a negative impact for me even though I love the Hero X and have nothing negative to say about the MB. Even if its a subcontractor that handles the promotion - these service providers should be chosen only if they can maintain quality of service provision standards of the parent company [asus]. I was one of the very early buyers of the Hero X too - even before my 8700k was with me - and paid a fair premium for it. So I think it is fair to expect the same premium service back from ASUS.

Same boat bro haha I did my.build a couple days before the promo ended. I had a Razer mouse that crapped out. Decided not to purchase a new one at the time as buying the hero board and 1080ti strix I would get a new Pugio with the promo. Was pretty excited to begin with but waiting so long that has kinda become more frustration as I have been using an old wired mouse from what feels like the 80's lol. I to have been considering buying a new one because of how long it's taken. Having a mad build that I spent a considerable amount on and jamming with this old ass mouse is annoying.

[MasterC@ROG]

From what I was informed, only 28 people are currently waiting for the Pugio. I have passed your names (as shown in your profiles) to the person responsible, should get more info soon. Sorry about the wait, it really is taking too long.

[ASUS-OP]

Hi Brad,

Please private message me the photo of the serial number label on your motherboard and graphics card instead of on the box as originally provided, I will sort your case out.

regards,

ASUS Australia Marketing Team.

Same boat bro haha I did my.build a couple days before the promo ended. I had a Razer mouse that crapped out. Decided not to purchase a new one at the time as buying the hero board and 1080ti strix I would get a new Pugio with the promo. Was pretty excited to begin with but waiting so long that has kinda become more frustration as I have been using an old wired mouse from what feels like the 80's lol. I to have been considering buying a new one because of how long it's taken. Having a mad build that I spent a considerable amount on and jamming with this old ass mouse is annoying.

[C4RNUT]

From what I was informed, only 28 people are currently waiting for the Pugio. I have passed your names (as shown in your profiles) to the person responsible, should get more info soon. Sorry about the wait, it really is taking too long.

Hi Any update?

[C4RNUT]

Hi Brad,

Please private message me the photo of the serial number label on your motherboard and graphics card instead of on the box as originally provided, I will sort your case out.

regards,

ASUS Australia Marketing Team.

can you sort my case out as well?? I began the post - or do you cover just Australia. If so can you get the NZ rep to contact me.

[MasterC@ROG]

can you sort my case out as well?? I began the post - or do you cover just Australia. If so can you get the NZ rep to contact me.

Your Pugio should be on its way if you haven't already received it. Let us know if there are any further questions. Thanks.