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  1. #1
    New ROGer Array C4RNUT PC Specs
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    MotherboardASUS ROG Maximus X Hero
    ProcessorIntel I7-8700K
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    ROG gaming mouse promo with Z370 MB and selected GPUs. No contact after submision

    Hello everyone.

    This promotion is active in my region (Australia and NZ)

    I have followed all steps and submitted my request on http://www.asuspromotion.net/anz/z370/

    the submission went fine. and I have triple checked all my details email etc.

    HOWEVER I never received an email confirmation. No other contact. its now been a week.

    Just curious if anyone else who did this had the same issue - any one actually get the mouse? or any contact from asus/promoter

    regards,
    S.

  2. #2
    ROG Member Array Brad.carey21 PC Specs
    Brad.carey21 PC Specs
    MotherboardASUS ROG MAXIMUS X HERO ATX Form, Z370
    ProcessorIntel Coffee Lake Core i7 8700K 6 Core 3.7Ghz 12MB
    Memory (part number)G.SKILL Trident Z RGB F4-3600C16D-16GTZR 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix Geforce GTX1080 Ti 11GB GDDR5X
    MonitorShimian & Acer Predator
    Storage #1Samsung SSD Pro 125gb
    Storage #2Samsung SSD Evo 1TB
    CPU CoolerDEEPCOOL Captain 240EXRGB RGB AIO Cooling, Ultra Silent GAMER STORM CPU LIQUID COOLER
    CaseCooler Master MasterCase Maker 5T Mid-Tower ATX Case
    Power SupplyCorsair 750
    Keyboard ASUS ROG Claymore Mechanical Keyboard with Detachable Numpad - Red Switch
    Headset Astro A40 & Mod Kit
    OS Windows 10 64bit Pro

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    Dec 2017
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    Yo! Yeah I had the same thing. I emailed them and mentioned I hadn't heard anything. Got a reply saying I can consider this email their confirmation of receiving my application for the free mouse. And they were processing them and the mice would be sent out once this was completed. But this was very early December so it's been about a month and no other communication nor have not received it yet. But guessing there might be alot for them to go through plus holiday season making for a longer wait time.

  3. #3
    New ROGer Array C4RNUT PC Specs
    C4RNUT PC Specs
    MotherboardASUS ROG Maximus X Hero
    ProcessorIntel I7-8700K
    Memory (part number)G-Skill Trident Z RGB
    Graphics Card #1MSI Sea Hawk EK X 1080ti
    CasePhanteks Enthoo Luxe TG
    Power SupplyCorsair RMi1000
    OS Windows 10 Pro

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    Quote Originally Posted by Brad.carey21 View Post
    Yo! Yeah I had the same thing. I emailed them and mentioned I hadn't heard anything. Got a reply saying I can consider this email their confirmation of receiving my application for the free mouse. And they were processing them and the mice would be sent out once this was completed. But this was very early December so it's been about a month and no other communication nor have not received it yet. But guessing there might be alot for them to go through plus holiday season making for a longer wait time.

    Thanks Brad, yes, I am in the identical situation. still waiting. Did get a reply from the email address then still waiting for stock. would have been nice to get some sort of ETA

  4. #4
    Administrator Array MasterC@ASUS's Avatar
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    Hey Guys,

    If you still haven't received word, please private message me the info below:

    Promotion/Bundle purchased:
    Serial number for components purchased:
    Link to invoice/receipt (via cloud storage such as WebStorage and Google Drive):
    Full Name:
    Contact number:
    Email:

    Sorry about the inconvenience.

  5. #5
    New ROGer Array C4RNUT PC Specs
    C4RNUT PC Specs
    MotherboardASUS ROG Maximus X Hero
    ProcessorIntel I7-8700K
    Memory (part number)G-Skill Trident Z RGB
    Graphics Card #1MSI Sea Hawk EK X 1080ti
    CasePhanteks Enthoo Luxe TG
    Power SupplyCorsair RMi1000
    OS Windows 10 Pro

    Join Date
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    Quote Originally Posted by MasterC@ASUS View Post
    Hey Guys,

    If you still haven't received word, please private message me the info below:

    Promotion/Bundle purchased:
    Serial number for components purchased:
    Link to invoice/receipt (via cloud storage such as WebStorage and Google Drive):
    Full Name:
    Contact number:
    Email:

    Sorry about the inconvenience.
    Thanks, I did get confirmation about a week after making the post. But like Brad, still waiting. Hopefully will get it soon.

  6. #6
    ROG Member Array Brad.carey21 PC Specs
    Brad.carey21 PC Specs
    MotherboardASUS ROG MAXIMUS X HERO ATX Form, Z370
    ProcessorIntel Coffee Lake Core i7 8700K 6 Core 3.7Ghz 12MB
    Memory (part number)G.SKILL Trident Z RGB F4-3600C16D-16GTZR 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix Geforce GTX1080 Ti 11GB GDDR5X
    MonitorShimian & Acer Predator
    Storage #1Samsung SSD Pro 125gb
    Storage #2Samsung SSD Evo 1TB
    CPU CoolerDEEPCOOL Captain 240EXRGB RGB AIO Cooling, Ultra Silent GAMER STORM CPU LIQUID COOLER
    CaseCooler Master MasterCase Maker 5T Mid-Tower ATX Case
    Power SupplyCorsair 750
    Keyboard ASUS ROG Claymore Mechanical Keyboard with Detachable Numpad - Red Switch
    Headset Astro A40 & Mod Kit
    OS Windows 10 64bit Pro

    Join Date
    Dec 2017
    Reputation
    10
    Posts
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    I got a reply to my email when I emailed oppromotion@asus.com.au saying the email is confirmation but I have not yet received the Pugio Mouse.
    I can still private message you the above details but I am just assuming it may take time for your team to send them.

    Regards,
    Brad

  7. #7
    Administrator Array MasterC@ASUS's Avatar
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    Quote Originally Posted by Brad.carey21 View Post
    I got a reply to my email when I emailed oppromotion@asus.com.au saying the email is confirmation but I have not yet received the Pugio Mouse.
    I can still private message you the above details but I am just assuming it may take time for your team to send them.

    Regards,
    Brad
    Hi Brad,

    Just hold tight, if you have received your confirmation then it may just be a matter of waiting for stock. Let me know if you still don't have it after the festive season, as many people are celebrating. Merry Xmas!

  8. #8
    ROG Member Array Brad.carey21 PC Specs
    Brad.carey21 PC Specs
    MotherboardASUS ROG MAXIMUS X HERO ATX Form, Z370
    ProcessorIntel Coffee Lake Core i7 8700K 6 Core 3.7Ghz 12MB
    Memory (part number)G.SKILL Trident Z RGB F4-3600C16D-16GTZR 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix Geforce GTX1080 Ti 11GB GDDR5X
    MonitorShimian & Acer Predator
    Storage #1Samsung SSD Pro 125gb
    Storage #2Samsung SSD Evo 1TB
    CPU CoolerDEEPCOOL Captain 240EXRGB RGB AIO Cooling, Ultra Silent GAMER STORM CPU LIQUID COOLER
    CaseCooler Master MasterCase Maker 5T Mid-Tower ATX Case
    Power SupplyCorsair 750
    Keyboard ASUS ROG Claymore Mechanical Keyboard with Detachable Numpad - Red Switch
    Headset Astro A40 & Mod Kit
    OS Windows 10 64bit Pro

    Join Date
    Dec 2017
    Reputation
    10
    Posts
    9

    Quote Originally Posted by MasterC@ASUS View Post
    Hi Brad,

    Just hold tight, if you have received your confirmation then it may just be a matter of waiting for stock. Let me know if you still don't have it after the festive season, as many people are celebrating. Merry Xmas!
    My thoughts exactly! Thanks for the quick response!

  9. #9
    Administrator Array MasterC@ASUS's Avatar
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    Sorry for the wait, I have contacted the representative in the region. It was that time of the year and so if you can wait a little longer, the mice are on their way.

  10. #10
    ROG Member Array Brad.carey21 PC Specs
    Brad.carey21 PC Specs
    MotherboardASUS ROG MAXIMUS X HERO ATX Form, Z370
    ProcessorIntel Coffee Lake Core i7 8700K 6 Core 3.7Ghz 12MB
    Memory (part number)G.SKILL Trident Z RGB F4-3600C16D-16GTZR 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix Geforce GTX1080 Ti 11GB GDDR5X
    MonitorShimian & Acer Predator
    Storage #1Samsung SSD Pro 125gb
    Storage #2Samsung SSD Evo 1TB
    CPU CoolerDEEPCOOL Captain 240EXRGB RGB AIO Cooling, Ultra Silent GAMER STORM CPU LIQUID COOLER
    CaseCooler Master MasterCase Maker 5T Mid-Tower ATX Case
    Power SupplyCorsair 750
    Keyboard ASUS ROG Claymore Mechanical Keyboard with Detachable Numpad - Red Switch
    Headset Astro A40 & Mod Kit
    OS Windows 10 64bit Pro

    Join Date
    Dec 2017
    Reputation
    10
    Posts
    9

    Quote Originally Posted by MasterC@ASUS View Post
    Sorry for the wait, I have contacted the representative in the region. It was that time of the year and so if you can wait a little longer, the mice are on their way.
    Thanks mate! Do you know if we will receive track and trace details for them?

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