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Thread: Terrible support from Asus
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01-29-2018 02:00 PM #11ROG Enthusiast Array
- Join Date
- Sep 2016
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- 10
- Posts
- 33
It's almost 4 months since the service centre took the monitor, and I'm yet to receive a replacement or refund. I haven't heard from anyone at Asus for weeks.
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02-08-2018 02:02 PM #12ROG Enthusiast Array
- Join Date
- Sep 2016
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- 10
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Still not received a replacement / refund. Asus is not responding to my emails.
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02-12-2018 08:29 AM #13ASUS HQ Service Rep Array
- Join Date
- Dec 2015
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- 10
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- 433
Hello kathampy
Our local personnel is working on your case and should be in contact with you
Thank you
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02-14-2018 10:40 AM #14ROG Enthusiast Array
- Join Date
- Sep 2016
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- 10
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Nobody has contacted me for weeks. Please just order Asus India to import another PG278QR for replacement. It doesn't look like they have any intention of refunding my money. The case has been delayed for months with no action simply because they didn't have a replacement unit. They could have easily ordered another PG278QR by now.
Originally Posted by Bill@ASUS
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02-23-2018 05:06 PM #15ROG Enthusiast Array
- Join Date
- Sep 2016
- Reputation
- 10
- Posts
- 33
Still no contact or update from Asus.
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